Does USAA pay their employees well?

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

How satisfied are employees working at USAA?

47% of USAA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAA 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1744 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 526 reviews)); "work/life balance is good but watch out where you work for flexibility" ((in 330 reviews)); "Yearly Bonuses are great and helpful." ((in 280 reviews)); "Great company values and great benefits" ((in 132 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 305 reviews)); "Good managers are hard to come by" ((in 234 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 174 reviews)); "Upper management could care less about front" ((in 72 reviews)); "Lots of layoffs recently yikes" ((in 69 reviews))

What are employees saying about USAA redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA redundancy and their outlook for job security at USAA in 2026.

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USAA

USAA Reviews

3.3

47% would recommend to a friend

(7,679 total reviews)

Juan C. Andrade

43% approve of CEO

43% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.7

Diversity and inclusion

3.3

Culture and values

3.2

Work/Life balance

3.0

Career opportunities

2.6

Senior management

USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

17 Nov 2021

Excellent

Customer service

Recommend

CEO approval

Business outlook

Pros

i loved working there to be honest

Cons

i don’t really think i have any

5.0

4 Aug 2020

Worked here for 11 years in the States

Insurance agent

Recommend

CEO approval

Business outlook

Pros

Great place to be employees

Cons

Busy all the time, all year

5.0

1 Jan 2017

Analyst

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

A great place to work -

Cons

Limited benefits in comparison to other companies

Viewing 1 - 3 of 7,679 Reviews

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Jobs at USAA

Customer Service - Bank Sales & Service

Senior Corporate Recruiter

Charlotte, NC

US$108K - US$207K /yr

(Employer provided)

View job

Customer Service - Bank Sales & Service

Entry - Level Auto Claims Adjuster

Entry - Level Auto Claims Adjuster

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Worked here for 11 years in the States

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