customer operations interview questions shared by candidates
Presentation on what my plans would be within the first 90 days9 Answers
with my presentation
I thought there was already Operations Manager. Is Angela laid off?
50% is a glowing report of the MD. Yeah right. Also - "alon gwith having a very good eye for detail" - SEAN, IF YOU ARE GOKNG TO SAY YOU HAVE A GOOD EYE FOR DETAIL, CHECK YOUR TYPING.
Sean did not write this review. I did and I am a genuine person who had an interview with Sean. Please do not have a go or accuse Sean of writing this review. I wrote it and it was my typo. This review is a true reflection of my experience which is the reason I felt compelled to write it as my experience with the owner was professional.
Another fake review. If the company was so good why did you not take the role? Hmmm
Because there was too much travel to the Pand office which I could not commit to. Leave it at that. You have obviously a grievance with this employer which is between you and them. That doesn’t mean my experience would be the same. I fact it wasn’t. Not a fake review. Get over it and yourself- move and jog on pls
InmeNt the Poland office- Typos again lol
If you are going to post fake reviews don't go so far over the top trying to boost your own ego and maybe it won't be so obvious.
Lol you are so wrong negative person. Jog on and all the best for the future and try not to let grudges take over your life
Tell me about yourself5 Answers
I am a focused and results driven Hospitality Manager with a diverse career spanning over 20 years working in the hospitality sector. Over the course of my career I have gained substantial experience in overseeing hospitality operations on a global scale, and have shown a full commitment to implementing and executing effective customer service and cost saving strategies. After working for some of the highest quality establishments, I am now looking to continue my career in hospitality management. I currently reside in London but am happy to relocate for the right position.
My self mirrahim and very serious about my self,and knowledge about food production. I am from India (kolkata ).my total work experience is 5yr in star hotel in india,now i am in Dubai in a group of restaurant as a dcdp.i am looking for movie other countries for better opportunity
Am loyalists, noble, approachable and love to travel being genuine is my utmost quality second from love. Also open minded too
Dear sir my salf saurabh chauhan I am from India. My total work experience 4 years. I am present working in kuredu island resort Maldives. I want to join you because i want move on different different countries and learning also different kind of food . It's my fashion. Sir. So I like to move on.
Respected sir my name is indrajit mondal form india.“I am a dynamic figure. In my mind, I have been known to remodel the electricity supply system of the entire city during lunch breaks. In my free time, I compose poetry or paint, which shows that I am an artistic person who can also manage free time efficiently! I agree that I love to work hard, but I am also a social butterfly and can party all day and night long for two days in a row! I am a great cook too and can stir up my favorite thirty-minute pasta dish in under fifteen minutes. I am an expert roller skater having performed at several Skate Shows and won a handful of them. I am also an automobile maniac and a gadget freak. Honestly, I love this question and can talk for hours about myself but I feel I should stop now. :)”
what do you think an operations manager deals with in a typical day?5 Answers
Can you give me please more information about the questions you have been asked and written scenario? What do you had to do in the group exercise?
Is you have done your research on who the company is, what they do and who their clients are you'll have no problem. Also what the role involves. Case study is a simple, you get a scenario and are asked what you would do (no need to prepare). Group activity is collectively coming do an agreement and then presenting your findings giving appropriate justification. You need to do well in all activities to get an offer
Understood that but it will help me if you will be more specific regarding the case study & group exercise ..what it is about? if you want of course i will be very grateful to you.
case study is on a manufacturing issue and you have to talk about what you will do to resolve the problem and mitigate any consequences (think about long term and short term solutions). btw you have a strict limit (max 1.5 pages) so do be concise and write NEATLY (if they cant read they cant assess you) group exercise is you are an airline manufacturer and you have to make a product following specific client demands. but you have constraints (budget etc). so you need to solve the problem and justify your actions. hope this helps. best advise i can give is to relax. they are all so friendly. they have a benchmark which they look for so you need to meet it across all 4 activities (you cant excel in 3 but do poorly in the 4th). be enthusiastic and show real motivation and desire to work there (prep some questions you want to ask them as well). Good luck
Hi, Thank you very much for the information. I have got a few questions, 1) how many other candidates were there? 2) When was the start date? Jan 18 or Sept 18? 3) Which business was this for? I applied about 2 weeks back and the status of my application now is "Selection event to be scheduled".
Tell us how you motivate staff in a high pressured environment?4 Answers
From 30 to 50 staff management
From 30 to 50 staff management
From 30 to 50 staff management
From 30 to 50 staff management
Some basic Linux questions and how you'd deal with customer queries. Standard HR questions really. Why i'd left my last job etc.3 Answers
The questions were mostly ok but the most senior person on the call who was based in the US was very difficult which is fine I thought, they want to test to see how you'd deal with difficult customers I suppose but he was downright rude at times and didn't like it it when I pushed back a bit. At one point he said you seem to have a 2 year itch because you leave jobs every 2 years. Even though I was in the job before last for 5 years (!) Ofcourse I pointed this out. He questioned why I didn't answer one of the video questions but I explained I didn't want to waffle if I didn't actually know the answer. I mea n you've decided to bring me in anyway so whats the big problem. The process took far too long, the HR screener I get, the video interview I had to make more time for and I feel was a waste of time as was talking to 6 different people all afternoon. They also cancelled my first face to face after I spent an hour getting to the city but I can forgive this as emergencies happen and they had systems down. What I can't forgive is that I did my research on the company, I answered their questions and I made the time for all the interviews and when they rejected me, the HR lady who was very friendly and seemed keen for me to come in and explained how they really wanted to see me, gave me a generic rejection email and no response at all when I asked for feedback. Now I can guess I was probably not technical on the role and they decided not take a chance but after I spent all my time, give the courtesy of an honest constructive feedback rather then a canned response.
Did you get the position?
Design a betting system on a 7 series game beetween two teams A and B (even odds at each game), such as if A wins the series your cumulated gain is exacly £100 and if A looses your cumulated loss is exactly £100.3 Answers
Had a shot at this, Basically, the trick is to work backwards. Firstly, consider a series with only 1 game, build to 3 games, then to 5 and finally to 7 1 Game Series If you start with no money, you simply bet $100 on A and you obtain the desired result. If you start with some money (X, negative or positive), you can never obtain desired result: Bet 0: X, X (need 100, -100) Bet X: 2X, 0 Bet 2X: 3X, -X Important result (1) 3 game series Starting with no money, make a bet of X on A. Due to symmetry, we will consider only the situation if A wins (B is skew symmetric, i.e. identical bit negative). A:B = 1:0 If A wins again, they have won the series hence they need to win a 100 total. However, if B wins, we are back to a 1 Game Series, and need to enter this stage with no money too. Hence, the bet is identical to the first bet, i.e X. If A wins, you have 2X = 100, X=50 and if A loses you have a 1 game series, following above strategy. Summary, bet $50 on A on game 1 and $50 on A on game 2. If they win both, you're up a $100, they lose both, you're down $100 and they draw, you have zero and it's a 1 game series. If you start with some money for a game 3 series, symmetry no longer holds, as after stage 1, you don't have skew symmetry. Say, you have X if A wins and -Y if B wins, in the event of a tie, you need to have 0 for a 1 game series to lead to desired result. However, if A wins game 2, you have 2X and if B wins you have -2Y, which means for 2X=100=2Y, we can't start with money. This argument holds for 5 and 7. 5 game series: Similarly as before, bet X on A and then X again on A. 1:1 Now a 3 game series with 0 start, recurse 2:0 You have 2X (or -2X in the converse) Now if A wins we need to bet the amount such that the end total is $100. If A loses, we have a 2:1, or a 1:0 lead in a 3 game series. Assume you bet Y 3:0 You have 2X+Y 2:1 You have 2X-Y Following the 2:1 result, which is identical to a 1:0 lead in a 3 game series, we look back and note that 2X-Y = 50 for the same stage in the 3 game series. And 2X+Y=100 for the winning total to be correct: 2X-Y = 50 2X+Y = 100 4X = 150 X = 75/2 Y=25 Summary: Bet 75/2 on A first 2 games. If it's a tie, follow 3 game series. If you win both (or lose both), bet 25 on the next round. If you win, you have a 100, if you lose you're at the 1:0 stage of the 3 game with 50 which can give desired outcome. 7 Game Series: Again as before, bet twice on A with X 1:1 - follow 5 game series 2:0: Bet Y on A (You have 2X in hand) If Lose the game: is a 2:1 result, or a 1:0 lead in a 5 game series You have 2X-Y in hand, and at the same stage in a 5 game series, you need 75/2 3:0: Now bet Z on A (2X+Y in hand) If you win, 2X+Y+Z = 100 You lose, you have 3:1 which is identical to the 2:0 lead in the 5 game series. From above, you need to have 75 at this stage (2X+Y-Z=75) Solving, using the last two eqn alone 2Z = 25 Z = 25/2 Everything else 2X+Y = 175/2 2X-Y = 75/2 4X = 250/2 X = 125/4 Y = 25 In summary, bet 125/4 on A for the first 2 games. If tie, follow 5 game series. Otherwise you've won both (or lost both). Then bet 25 on the next game. If you lose [2:1], follow 5 game series with 1:0 lead. Otherwise, bet 25/2 on the final game. If you win, you have the 100, otherwise [3:1] follow the 5 game series with a 2:0 lead.
I got the same answer as Varun. But I think it's easier to do in terms of a tree. Start with (0,0) and then two possible nodes (0,1) and (1,0). If either team reaches a 4, it is a terminal state, with value -100 or +100. You'll end up with a tree that widens and then narrows to (3,4) and (4,3). Now use backward induction. Label each node with Value|Bet.
You immediately bet 100$ that A will win the series and - that's it.
17 19 23 29 37... What is the next number in the series?4 Answers
Why are you applying for this position?3 Answers
I enjoy being able to help and advise people on the telephone to give a one time resolution to the callers needs , in a professional manner
Asking the right questions , listening to the callers needs and dealing with the call to give an excellent customer experience
I believe my skills and expertise will compliment the role , within the company
How many horses are bread in the United Kingdom?4 Answers
You have to get quite creative here. Don't worry about providing the right number, it's all about how you deduce that number. Speak all of your thoughts out loud as the interviewers like to see how you formulate your answer.
No horses are 'Bread' would be my answer
Not really cos the information can change any time the reason be the process of a horses be bread could be happen right now
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