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Customer solutions engineer Interview Questions

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Give a time when you had to deal with a difficult customer/client/coworker. How did you respond to this?

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I worked at a GP surgery over summer, and had to gauge the gravity of a patient's problems over the phone before booking them an appointment. One patient was very reserved about disclosing any information over the phone, therefore I had to be sensitive to his situation and privacy whilst still gaining the necessary details in order to help him. I was able to deduce that it was safer to book him in for a urgent appointment than put him at potential risk.