What are your contributions to the team?

• Adhere to General Work Requirements
• Review and analyze sales proposal to ensure that commitments for flat rates, special incentives, requirements for prepayments, early signing bonuses or any other special considerations are reflected in the invoice to the Customer and ensure Customer Project Manager is aware when necessary
• Review and analyze service order discrepancies and corrective actions in SAP ensuring that work performed is adequately described to adjudicate warranty and special programs
• Review and identify any labor, material, or outside service issues on work order (for example, cost/sell discrepancies, rates, discounts, cores returned, freight, and fuel) to ensure accurate billing to customer
• Prepare fiscal summary and reports concerning work packages to identify margin performance on service(s) performed
• Review preliminary invoices with Customer Project Manager to verify accuracy prior to sending to customer
• Prepare final invoice for customer(s)
• Complete process and administrative activities: electronic filing of invoice with OEM’s for claims, complete work order tracking system updates and close the work order
• Manage OEM invoice disputes and claims (from claim filing to resolving disputes and securing payments)
• Support the research for end Customer disputed invoices including issue credits and additional billings
• Monitor open and yet to be billed pipeline work orders
• Adjudicate warranty programs for Bombardier
• Interpret, adjudicate, prepare, and invoice Bombardier internal stakeholders, vendors and OEM(s) for service performed on customer aircraft for parts under warranty and for post warranty programs (ex. Smart Parts, JSSI, Honeywell, Pratt & Whitney, and Rolls Royce)
• Verify and report on customer information for example, credit limit, warranties, and extended warranty programs
• Monitor open projects yet to be billed (WIP report)
• Prioritize, schedule, and coordinate workload and make job assignments for employees in assigned area
• Provide guidance, mentoring, training, and expertise to employees in assigned area to promote job proficiency and performance improvement of day-to-day assignments
• Monitor sustaining activities, projects, and levels of customer service (e.g., performance metrics) for assigned area and report status, issues, and risks to immediate supervisor on a scheduled basis

How to thrive in this role?

• You hold a bachelor degree in a business domain.
• You have a minimum of 3 years of experience in SAP.
• You have a minimum of 3 years of experience in aviation parts, maintenance, or aviation invoicing.
• You have a working knowledge of aviation vocabulary.
• You have thorough knowledge of vendor warranty and post warranty programs.
• You have thorough knowledge of aircraft maintenance process.
• You have computer skills necessary to operate word processing, spreadsheet, database, email, and web-based applications.
• You have planning and organizational skills necessary to prioritize and coordinate workload within a multiple project setting.
• You have strong interpersonal skills necessary to develop and maintain effective working relationships with sales team, customers, peers, management, and other departments.