Job title: Concierge

The Princess Grace Hospital, London

Full time, 40 hours per week

Shifts between 0800 and 2000 with weekends on rotation

£30,784 per annum + Benefits (pension, private health cover, flexible benefits and excellent career development)

We’re looking for a warm, confident, people‑loving Concierge to become an important part of our Front of House Team. If you’re someone who enjoys helping others feel at ease the moment they walk through the door, this role puts you right at the heart of creating exceptional first impressions.

As the first friendly face our patients, visitors and consultants meet, you’ll play a key role in making sure everyone feels supported, informed and cared for throughout their visit. Every interaction matters here — and you’ll be part of a team that truly believes in improving lives every single day.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role within our Front of House Team but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do

• Welcome and greet all patients, visitors and consultants with warmth and professionalism
• Carry out patient admissions/ discharges
• Help guide people to the right areas of the hospital
• Handle incoming telephone calls with confidence and care
• Provide reception cover when needed, supporting the wider team

What you’ll bring

• Previous Concierge experience, ideally within a 5‑star or high‑end service environment
• Excellent communication skills
• A passion for delivering outstanding customer service
• Strong IT skills and confidence using IT systems

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Concierge, you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

• Private Healthcare Insurance for treatment at our leading hospitals

• Private pension contribution which increases with length of service

• Season Ticket Loan and Cycle to Work scheme

• Group Life Assurance from day one

• Critical illness cover

• Enhanced Maternity and Paternity pay

• Corporate staff discount for all facilities including Maternity packages at The Portland

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you

• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual

• Kindness and compassion: We treat people with kindness and compassion

• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness

• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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