Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Convergys

      Acquired by SYNNEX

      Is this your company?

      Convergys Reviews

      2.9

      47% would recommend to a friend

      (5,453 total reviews)
      avatar

      Andrea Ayers

      62% approve of CEO

      35% positive business outlook

      Ratings by category

      3.7

      Diversity and inclusion

      2.8

      Culture and values

      2.8

      Compensation and benefits

      2.8

      Career opportunities

      2.7

      Work/Life balance

      2.6

      Senior management

      Convergys has an employee rating of 2.9 out of 5 stars, based on 5,453 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Convergys employee rating is 24% below average for employers within the Human resources and staffing industry (3.8 stars).

      Reviews by job title

      5K reviews
      3.0
      24 Mar 2017

      HSBC Customer service agent

      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Work mates, some managers are fun, commission.

      Cons

      Shifts are the most ridiculous! It's like you live for this job. You get only one weekend off in the month. The job is boring, do not go for this job if you are looking for challenges and everyday to be different. Big responsibility for the money you are getting paid. Doesn't matter how much you would try to be good, they will always find mistakes. Commission is based on quality of your customer service, which is very hard to get right.

      5.0
      30 Mar 2017

      Great Place to work

      Technical support agent
      Recommend
      CEO approval
      Business outlook

      Pros

      I worked at Convergys in Manchester for three years. During this time I thoroughly enjoyed the role, which was an inbound calls role working for BT. I have friends who have also worked in the outbound and sales department who also love their role. I have read a lot of negative reviews on this website and really cannot relate to any of them - I have made some great friends while at this job, including managers who have been nothing but helpful to me. They have some great clients and treat you nicely and with respect, unlike other call centres I have worked at. Good benefits including a casual dress code, a free car park and a cheap canteen in the building where you can spend your break times.

      Cons

      Need to get there early some days as the car park gets full from about 2pm

      1.0
      23 Aug 2018

      Awful beyond words

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      There aren’t any though tbh

      Cons

      Rota is 11-10, 11-10, 9-7, 11-10 Team leaders don’t know the system 10 minute break 6 minutes for toilet time! Disgusting toilets Canteen smells No proper training so you basically wing it Being spied on by a man who literally is a stat watcher (why does this pencil neck get paid) Everything else

      Viewing 1 - 3 of 5,453 Reviews
      Related searches: Convergys jobs | Convergys salaries | Convergys benefits | Convergys interviews
      ReviewsConvergys reviews

      Glassdoor has 5,591 Convergys reviews submitted anonymously by Convergys employees. Read employee reviews and ratings on Glassdoor to decide if Convergys is right for you.