Financial Ombudsman Service Reviews

Updated 17 May 2021

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3.0
54%
Recommend to a Friend
43%
Approve of CEO
Financial Ombudsman Service Chief Executive and Chief Ombudsman  Caroline Wayman  (no image)
Caroline Wayman
395 Ratings
Pros
  • "Lots of support for work/life balance, flexible working(in 76 reviews)

  • "Work that makes a difference, flexible working in an enjoyable environment(in 75 reviews)

  • Cons
  • "Not enough people from BAME on the board or at senior management level(in 102 reviews)

  • "Targets unrealistic for all investigators(in 83 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee
      Featured Review

      Good place to work

      27 May 2020 - Investigator in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very flexible, especially during the lockdown period. They’ve been very supportive and allowed you to work around childcare needs. Benefits are great, especially the pension.

      Cons

      As other reviews have said, workload can be high. If you’re organised it’s manageable, but if not you could be overwhelmed.

      7 people found this review helpful
    2. 5.0
      Current Employee, more than 5 years

      Much better

      26 Mar 2020 - Investigator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The staff are excellent and everyone cares about doing a good job.

      Cons

      The transition to the new way of working was rough but it has all settled down now.

      Continue reading
      2 people found this review helpful
    3. 3.0
      Current Employee

      Good for first job out of uni

      17 May 2021 - Adjudicator in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits - medical insurance or annual bonus

      Cons

      Type of work, company structure

      Be the first to find this review helpful
    4. 1.0
      Current Employee, more than 10 years

      Time to make wide scale changes at the top

      10 Feb 2021 - Ombudsman in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Non-salary benefits match other financial sector organisations

      Cons

      Yet again the service has been criticised by the Treasury Select Committee. The performance of the service, from every angle, remains appalling. Sure, Covid is very challenging but the ombudsman service has been on a downward spiral for several years. Organisational changes - including new IT and process changes have proved a disastrous and eye wateringly expensive mess. Just study the FOS strategic plans and its report & accounts. Staff morale is terrible. Financial firms and their customers simply don't experience the service and level of expertise they should justifiably expect from a statutory impartial complaints resolution service. But what changes very little? Yep - the gravy train executive and senior management regime. The current chairman and board give a good impression of not caring. I assumed a new broom would be deployed when the new chairman was appointed.....sadly not. There are so many inept, long-standing senior managers at FOS, it's toe curling. They won't move on or be moved on. Just look at the hopeless Stakeholder Team for prime examples. It's sad. But nothing will change while so much self-preservation and vested interests remain unchallenged.

      Continue reading
      27 people found this review helpful
    5. 4.0
      Current Employee

      Good work life balance

      14 May 2021 - Adjudicator Grade III in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits and sick pay entitlement

      Cons

      The role is repetitive and not challenging after some time

      Be the first to find this review helpful
    6. 5.0
      Current Employee, more than 1 year

      Investigator

      13 May 2021 - Investigator in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      salary is good, development opportunities

      Cons

      high targets, Long hours to meet targets

      Be the first to find this review helpful
    7. 3.0
      Current Employee, more than 5 years

      Ok...

      17 Mar 2021 - Investigator in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits and offices Great people Good work life balance

      Cons

      The new investigation model isnt working it puts too much burden on staff who have to spend lots of time reading up about the different product areas before giving a view. And the pay is low fir the amount of work and stress investigators have to deal with. The previous model of having adjudicators who specialised in specific product areas worked better and was more effective. No uniformity at middle management level. Your life at work could be as great or as horrible as your manager is. Progression is also not fairly accessible.

      Continue reading
      10 people found this review helpful
    8. 3.0
      Current Employee, more than 1 year

      It’s ok

      19 Apr 2021 - Investigator in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The main thing is the people, everyone is nice and helpful! Not too awful pay for a first job but...

      Cons

      It’s all target focused (which you’re not told before), the consumers are nightmares, lack of progression (need to be working above target for several months before they consider you so you’re doing more work for the same pay), small rewards, huge staff turnover

      Continue reading
      3 people found this review helpful
    9. 4.0
      Current Employee

      Flexible working

      6 May 2021 - Service Improvement Partner in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible working patern Work / life balance

      Cons

      Forward planning Recognising skill sets from current base of employees

      Be the first to find this review helpful
    10. 3.0
      Former Employee

      fos

      6 May 2021 - Complaints Handler in Birmingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good atmoshere and team work

      Cons

      commute was long and location was ok

      Be the first to find this review helpful
    Viewing 1 - 10 of 667 Reviews

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