Financial Ombudsman Service Reviews

Updated Sep 16, 2021

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Found 722 of over 853 reviews

3.0
52%
Recommend to a Friend
44%
Approve of CEO
Financial Ombudsman Service Chief Executive and Chief Ombudsman  Caroline Wayman  (no image)
Caroline Wayman
415 Ratings
Pros
  • "Lots of support for work/life balance, flexible working(in 76 reviews)

  • "Work that makes a difference, flexible working in an enjoyable environment(in 75 reviews)

  • Cons
  • "Not enough people from BAME on the board or at senior management level(in 102 reviews)

  • "Targets unrealistic for all investigators(in 83 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      Great place to work

      Sep 11, 2021 - Adjudicator in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible working and excellent benefits

      Cons

      Target driven, repetitive and stressful

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    2. 4.0
      Former Employee, more than 5 years

      It's now all about numbers

      Sep 10, 2021 - Adjudicator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, nice office and working hours are good.

      Cons

      Not everyone is treated equally, it's all about who you know. This will determine your career. Doesn't matter how much you do it won't count for anything.

      3 people found this review helpful
    3. 3.0
      Former Employee, more than 8 years

      Could be better

      Sep 16, 2021 - Adjudicator in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible working, although the Service's hand on home working was forced because of the pandemic rather than the HR department being forward thinking in this area. Very good benefits and excellent pension. Reasonable investigator income. Communication during the pandemic surprisingly good, communication hasn't generally been the Service's strength.

      Cons

      Some poor senior leaders who lack personality and engagement ability. And too many over paid senior staff in some areas. There's a lack of dynamic senior staff. The Service needs to practice what it preaches more - it evidently has some excellent authors of its values which are generally well written and sensible, but it often fails to do what has been written down. It's like a Hollywood film that has a good score but poor actors to implement what is written down. Poor handling of a recent redundancy programme which included a rather spurious revision of the adjudicator salary scale leading to the exit of some experienced and productive staff. Some of these had valuable knowledge in so called 'complex' areas - in reality the Service has always dealt with these cases but it seems to be now spinning the concept as something new that is a hindrance and affecting its back logs of work. Lack of recognition for departing staff too. A bit swept of a let's sweep it under the the carpet approach to the redundancy. The quality of case investigations could be better. A review of provisional decisions by ombudsman would likely show this. The Service's quality function seems to have gone backwards, a relatively recent report recommended a stand alone QA area but it hasn't gone along with this recommendation. QA checkers have their own case load so it isn't a stand alone function. Some one with the ability to complete the QA function should already have the ability to do so, they shouldn't have to 'keep their hand in' with a small case load of their own.

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    4. 4.0
      Current Employee, more than 1 year

      Great place to work - amazing work life balance

      Sep 11, 2021 - Investigator in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The Financial Ombudsman Service is a great place to work if you care about helping people. It is a great role for people who are empathetic, understanding and enjoy problem solving. Work life balance is great, there are good benefits. Pay is decent - progression is transparent. Targets are clear and therefore you know what you need to work towards and achieve to do well at the job. The company is set up well to work from home.

      Cons

      Profession isn’t as quick as you may hope - and salary is on a fixed scale.

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    5. 2.0
      Former Employee, more than 1 year

      Awful place to work

      Sep 16, 2021 - Investigator in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent benefits package, and decent working hours (35hrs/week).

      Cons

      Poorly run, senior management completely ruining the organisation. Senior management overwhelmingly white and male. Far too much pressure put on investigators. Probably the worst place I've ever worked.

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    6. 3.0
      Current Employee, more than 1 year

      ****

      Aug 28, 2021 - Investigator in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      office in Canary Wharf is nice

      Cons

      poor management structure and no clear route for promotion

      1 person found this review helpful
    7. 4.0
      Current Employee

      Good place to work at

      Aug 27, 2021 - Investigator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Hours, support (at times) and colleagues

      Cons

      Lack of support from some managers and high case load

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    8. 4.0
      Current Employee, less than 1 year

      Great place to work with great people

      Aug 23, 2021 - Resourcing Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very collaborative, supportive environment, nice offices. Staff well provided for. You do feel like they care about their staff.

      Cons

      I’ve never worked anywhere with quite so many meetings. It got to the point where we’d have pre-meetings before our pre-meeting, for our main meeting.

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    9. 5.0
      Current Employee, less than 1 year

      great

      Aug 20, 2021 - Investigator in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      flexible, friendly, support, good managers

      Cons

      pay, pay, pay, pay, pay

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    10. 4.0
      Former Employee, more than 5 years

      Overworked/underpaid

      Aug 10, 2021 - Investigator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people, chance to learn a lot about various financial products.

      Cons

      Lack of real progression, over worked staff, people at the top lost sight of what was important

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      3 people found this review helpful
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