Paddle Reviews
65% would recommend to a friend
(98 total reviews)
Christian Owens and Jimmy Fitzgerald
77% approve of CEO
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Excerpts from user reviews, not authored by Glassdoor
- "Extremely weak management of the engineering team; There are poor technical decisions being made and a real lack of focus on delivery." (in 4 reviews)
Found 98 of over 104 reviews
Updated 1 Nov 2023
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- 5.026 Sept 2023Anonymous EmployeeCurrent Employee, more than 1 yearLondon, England
Pros
Digital and modern company, with very smart people to work with.
Cons
n/a, no cons to share.
- 4.01 Nov 2023Software EngineerFormer Employee, less than 1 yearLondon, England
Pros
- Great people - Good structure
Cons
- Wasn't there long enough to comment.
- 5.019 Jun 2023Anonymous EmployeeCurrent Employee, more than 1 yearLondon, England
Pros
Full of super-smart people who work hard and have fun. A great product that is helping our customers to grow. Trust is freely given and you never feel judged or watched. Expectations are high but you get some great benefits including £1000 to spend on your own personal development, unlimited holiday and options. Because we move fast there are lots of opportunities to stretch your role and develop in ways you don't always get in bigger more structured businesses. Leadership is open and visible and shares business strategy and outcomes regularly in all-hands meetings.
Cons
It's to be expected in a scale-up tech business but things do move very fast. There has been a lot of change over the last 12 months in direction and leadership but to the business's credit, they have always been very open and transparent about the what and the why. Everyone is encouraged to ask questions and share feedback.
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Paddle Response4moThank you for this detailed feedback! We're excited to see what's to come with our fantastic team moving forward 🚀
- 1.022 May 2023ManagerFormer Employee, less than 1 yearLondon, England
Pros
The company has a generous home working package with a yearly budget. The salary was higher than average for the same role in similar companies. They have embraced working from home, so you can be 100% out of the office.
Cons
Supervisors will smile and tell you everything is great, then stab you in the back when it suits them, to cover their own failings. You will be treated like a door mat, they will use you then discard you without a second thought to your well-being and situation. I have seen higher management employ people to do complicated tasks, give them positive feedback throughout, then sack them on the last day of probation. The only reason i can think they do this is to save £££ from hiring a freelancer in the short term. Therefore you can never be confident of your job security, even when you are doing a great job!
8 - 5.01 Sept 2023Sales ManagerCurrent Employee, less than 1 yearLondon, England
Pros
Paddle is a truly remote culture that does not make you feel left out.
Cons
Growing pains, as any scale up will have.
1 - 4.022 Sept 2023Talent PartnerFormer Employee, more than 1 yearLondon, England
Pros
Great benefits and work-life balance
Cons
Lacks office culture and team environment
- 2.09 Jun 2023Anonymous EmployeeFormer Employee, more than 1 yearLondon, England
Pros
Paddle has a nice office in London.
Cons
Working in the marketing department can be quite a challenging experience. Unfortunately, I've noticed a lack of clear vision or a cohesive plan to effectively sell the company's products or services. It often feels like we are constantly reacting to management's uninspiring ideas, without a solid strategy in place. One of the major downsides is the prevalence of internal politics, where backstabbing among the management team is common. It seems that instead of taking responsibility for their own failures, they choose to divert attention by undermining their colleagues. This creates a toxic work environment and fosters a sense of distrust among the team. Moreover, the overall atmosphere in the company can be described as pretentious and stuffy. There seems to be a disconnect between the perception of being a fun startup and the reality of operating within a very corporate structure. The company's refusal to acknowledge this contrast adds to the frustration and disillusionment experienced by employees. In summary, my experience in marketing has been marked by chaos and a lack of a clear direction. The internal politics and pretentious atmosphere make it difficult to thrive and enjoy working in such an environment.
5Paddle Response6moWe value your feedback, thank you for sharing. We listen, appreciate and work with the feedback from current and ex-employees and agree that, as is the case with any growing scale-up, we have faced challenges along the way. We have made great strides to implement and improve, to be an even better place to work, actively prioritising our DE&I initiatives. We wish you all the best in the future and thank you again for being a part of our Journey.
- 5.01 Jun 2023MarketingCurrent Employee, more than 3 yearsLondon, England
Pros
I've been at Paddle for a while and it has been a rewarding experience. The company offers great benefits, including flexible working and the freedom to work from anywhere. I appreciate the autonomy and decision-making power given to employees. Being able to advise the senior leadership team on strategy is empowering. A transparent culture keeps us informed about the company's progress, good and bad.
Cons
While the recent acquisition brought some challenges, it was handled as best as possible. One area for improvement is speeding up the time-to-market for products.
Paddle Response6moThank you for this great and insightful feedback! We're lucky to have you onboard and are excited for the future 🚀
- 2.06 Mar 2023Software EngineerCurrent Employee, more than 3 years
Pros
- Unlimited holiday - Good parental policies - Decent pension
Cons
Paddle used to have a great culture. However, since the profitwell acquisition the company culture has taken a huge nosedive. As an engineering department, autonomy has been completely lost. Deliverables have become more important and often change at a moments notice. The ability to have an open and transparent discussion about how to achieve results has become non existent. If you say anything other than yes, then you are deemed a “troublemaker” and affecting team culture by the higher ups. The recent layoffs were also an indicator of how Paddle really view their employees. It was done in a very impersonal way. At short notice, quickly and not able to say goodbye to any of the leaving team members. These people have worked for long periods of time and deserve more respect.
9Paddle Response9moWe’re sorry to hear this. With our recent acquisition of ProfitWell there has definitely been an adjustment period, unavoidable when bringing together two different companies with different structures. However, we have always strived to ensure our people were fully supported throughout this period and used multiple verticals such as our feedback surveys and spotlights to understand Paddler’s concerns or worries. Within our engineering department, we encourage an agile mindset and ways of working, where employees can collaborate, have the ability to adapt to change and focus on delivering value. Our team’s feedback is essential to this. We would therefore encourage you to reach out to your People Partner so we can work through your concerns. In regards to our recent lay-offs, every employee was offered a generous severance package and ongoing support, and that is how we view our employees; as important parts of our journey and community that deserved the very best we could offer in uncertain and unforeseen circumstances.
- 1.06 Jul 2023SalesFormer Employee, more than 1 yearLondon, England
Pros
Some members of the sales team were friendly and sought solace together given the incredibly toxic, unnecessarily high-pressured environment. Seemingly flexible working possibilities. Decent benefits.
Cons
Sales leadership was incredibly toxic with their bullish, old-school, outdated, alpha attitudes, applying an entirely unnecessary amount of pressure with no duty of care to staff wellbeing. Shocking communication, deplorable team spirit, and poor remuneration led to a mass exodus of the sales team which was a long time coming.
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Paddle Reviews FAQs
Paddle has an overall rating of 4.0 out of 5, based on over 104 reviews left anonymously by employees. 65% of employees would recommend working at Paddle to a friend and 53% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
65% of Paddle employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Paddle 4.1 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.
