Overview

We are seeking a skilled IT Support Engineer for a one-month contract to provide technical assistance and support within our organisation. The successful candidate will play a vital role in maintaining and troubleshooting our IT infrastructure, ensuring seamless operations across various platforms. This position offers an excellent opportunity for professionals with a strong background in computer networking, desktop support, and systems administration to contribute their expertise in a dynamic environment.

Responsibilities

• Deliver comprehensive technical support to end-users via help desk channels, resolving issues related to hardware, software, and network connectivity.
• Troubleshoot and resolve software problems across operating systems including Windows, macOS, and Linux.
• Manage and support Microsoft Windows Server environments, Active Directory, DNS, DHCP, VPNs, and firewall configurations.
• Assist with the deployment, configuration, and maintenance of computer hardware and peripherals.
• Utilise tools such as SCCM and ServiceNow to manage asset inventories and incident tracking efficiently.
• Conduct network analysis using TCP/IP protocols, LAN/WAN configurations, and analyse network traffic for troubleshooting purposes.
• Support remote connectivity solutions including VPNs and remote desktop services to facilitate secure access for users.
• Collaborate with cross-functional teams to implement system updates, patches, and security measures.
• Document all support activities accurately within ticketing systems such as BMC Remedy and Jira.
• Provide exceptional customer service by communicating clearly with users at all levels of technical understanding.

Experience

• Proven experience in technical support or IT support roles within enterprise environments.
• Strong knowledge of computer networking principles including TCP/IP, DNS, LAN/WAN architecture.
• Hands-on experience with Microsoft Windows Server administration and Active Directory management.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Experience troubleshooting software issues using tools like SCCM and ServiceNow.
• Knowledge of security protocols including firewall management and VPN configuration.
• Ability to diagnose hardware problems related to computer hardware components.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Analytical skills necessary for problem-solving within complex IT infrastructures.

This role requires a proactive approach to problem resolution combined with strong organisational skills to manage multiple tasks effectively within a tight timeframe. The ideal candidate will be adaptable, detail-oriented, and committed to delivering high-quality IT support services during the contract period.

Pay: £2,500.00-£3,500.00 per month

Benefits:

• Casual dress
• On-site parking

Experience:

• IT support: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Warrington WA5 7XR