Question 1

Is Navient a good company to work for as a Collector I?

Accepted Answer

Collector I professionals working at Navient have rated their employer with 3.8 out of 5 stars in 44 Glassdoor reviews. This is a higher than average score with the overall rating of Navient employees being 3.3 out of 5 stars. Search open Collector I jobs at Navient now and start preparing for your job interview by browsing frequently asked Collector I interview questions at Navient.

Question 2

Does Navient pay Collector I employees well?

Accepted Answer

Collector I professionals rate their compensation and benefits at Navient with 3.9 out of 5 stars based on 44 anonymously submitted employee reviews. This is 16.7% better than the company average rating for salary and benefits. Find out more about Collector I salaries and benefits at Navient.

Question 3

How happy are Collector I professionals working at Navient?

Accepted Answer

54% of Collector I employees at Navient would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Collector I professionals have also rated Navient with a 3.5 rating for work-life-balance, 4.5 rating for diversity and inclusion, 3.9 rating for culture and values and 3.5 rating for career opportunities.

Question 4

What are the top reviewed jobs at Navient?

Accepted Answer

Customer Service Representative (122), Customer Service Representative (CSR) (28), Collector (23), Collections Specialist (21), Customer Care Specialist (17), Customer Resolution Specialist (13), Loan Servicing Specialist (13), Supervisor (12), Covid-19 Contact Tracer (11), Debt Collector (11), Collector I (10), Bilingual Customer Service Representative (9), Call Center Representative (9), Manager (9), Team Lead (9)

Question 5

What are the pros of working at Navient according to real employee reviews?

Accepted Answer

"Hourly pay is good and also have incentives and bonuses" ((in 64 reviews)); "The benefits are great and there is room for growth." ((in 64 reviews)); "Remote work from home was nice." ((in 43 reviews)); "Pay was ok and the people I worked with were great" ((in 34 reviews)); "Great bonuses if you get put in the right area and easy to promote if you suck up to the right people" ((in 29 reviews))

Question 6

What are the cons of working at Navient according to real employee reviews?

Accepted Answer

"Some promotions made were out of desperation causing bad management" ((in 42 reviews)); "Will leave you waiting for help...   3 weeks of training was useless... you learned what to do once you hit the floor and other coworkers helped you." ((in 17 reviews)); "Long hours and condescending team leads" ((in 13 reviews)); "Very lazy, discouraging and disappointing upper management." ((in 12 reviews)); "There are some bad managers." ((in 12 reviews))

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