Navient reviews about "work from home"

poor communication, weak outlook, no room for growth

Very clicky and unfair to white straight women. Pay was under industry standards and you are expected to more than your job.

Since the new CEO took over in a hostile takeover, the company has been declining. Navient made the decision to outsource its student loan processing and to sell off all of the other lines of business besides student loans. The old CEO was trying to diversify because Navient has a severely shrinking student loan portfolio which will not be around in ten years. Basically, management is managing a severely shrinking business and there will be a lot of job loss over the next years. The business outlook is extremely poor.

The red flags started right at the end of training. They said we would be shadowing other agents before we started taking calls to get an idea of how to handle calls. That was a lie and they just put us on a call on the last day of training to “check if the dialer worked.” Our first day was the job shadow, where we just listened to recordings of old calls for 4 hours. Then you’re thrown on calls with this 1000+ person group chat for help, and the TLs take forever to respond. I could never get in contact with my manager about anything. They took the bathroom break option off of the dialer, and you would have to use the regular break option for the bathroom which is added to your two 15 min breaks. The info we got during training, after training and during the job itself was all different. They stress on call times, but you need their permission to do even the smallest change on the accounts. So how does that work when I’m waiting 10+ mins for management to respond. Customers can’t be transferred to supervisors. There’s no reason given. We just have to tell them that it’s not possible, so you can tell how that goes. Not worth the strain on your mental health honestly. There is a reason why there is such a high turnover rate and they only offer the position as temporary, then tell you in training that you will be full time after 3 months.

Not enough pay for the amount of work you do. Also it's hard to move up within the company

Low pay Micro-Management Limited raises

Compensation was horrible, the managers don’t care about their employees, micro managing

All the time WORK FROM HOME

Work from home and that’s all I could find