SSE Reviews

Pros

Safe company to work for with great benefits

Cons

Quite quiet over the winter period

Pros

SSE is a great place to work. The benefits are fantastic, the people are welcoming and there is a general buzz about working there. There is a desire to continually improve and create a better experience for customers and employees.

Cons

Can be very cliquey. Alot of people who work there have done so for a long time so they all know each other. It has improved a lot within the last year or two when they are bringing external experience in. This is still making an impact however in some places, it's more about who you know and if you can talk a good talk than actually perform the job well.

Advice to Management

My advice would be to continue to keep working on the recruitment process and remove the "jobs for friends" culture that exists. Talent shouldn't be who your friends are, talent is everyone.

Pros

Good pay because they know the job is tough. Nice colleagues.

Cons

Spoon fed, performance managed down to every last second

Advice to Management

Treat staff less like numbers

Pros

Salary, well paid and hours are 37 a week

Cons

Winter period is high pressure

Advice to Management

I do not have any

Pros

The technical guys on the service and repair side have a great working ethic management completely professional and a lot of fun enjoyed my time with them as I learned and earned

Cons

Winter rota and working at weekends can have you driving a lot

Advice to Management

Better bonuses and a little bit more of an increase to the wages

Pros

Great wages Good benefits i.e. holiday plus, sharesave etc Very good mixture of people Good overall atmosphere and culture Looks after your health and wellbeing as much as possible

Cons

Outdated management with little technical capability Emotionally and mentally demanding work Strict performance expectations Disorganization- very reactive business Career progression is very difficult and competitive

Advice to Management

Plan ahead and use your advisors to do so. They have some great ideas and capabilities. Consider making your front line staff multi-purpose and expanding their training and knowledge to ensure they achieve more. Consider easing up on call targets to allow front line staff the opportunity to truly help customers and deal with the issue in the first call.

Pros

Good pay and holiday entitlement.

Cons

Long hours some days and saturday work.

Pros

- Flexible working and an appetite for equality and balance - Colleagues

Cons

- Slow change culture - Lots of inter-departmental politics - Pay is not equal between peers

Pros

Nice benefits - discounts, gym membership, can buy extra holidays, nice people, NVQ in Customer Service qualification option, canteen on site, work from home (only in certain jobs), good basic pay

Cons

Extremely poor management, no way of progression, pay gaps between employees doing the same job, no bonuses for hard work, company claims to be customer centred but you only have 5 mins per call per customer in order to hit your KPIs, managers have their favourites, feedback is encouraged but nothing gets done about it, any changes are extremely slow or non-existent, managers watch your every move, treating staff like...

Advice to Management

Treat your staff better, decrease pay gap between advisors doing the same job, dont pick favourites and dont haunt people who you dont like, change your sickness policy - count working not calendar days, introduce bonuses for hitting 3, 4 or 5 end of year scores, introduce pay rise rather than just pay increase due to inflation, embrace change - dont take years to make it happen, listen to your staff's feedback

Pros

Good wage Friendly peers OK benefits

Cons

If your face doesn't fit then you have to deal with the fact that career progression is non existant.

Advice to Management

There is no point in giving advice. Nothing gets done