SSE Reviews | Glassdoor.co.uk

SSE Reviews

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Found 351 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
44%
Recommend to a Friend
45%
Approve of CEO
SSE CEO Alistair Phillips-Davies
Alistair Phillips-Davies
154 Ratings
Pros
Cons
  • "Far too much health and safety focus(in 19 reviews)

  • "Lack of Opportunity to gain exposure to senior management/other departments that you may be interested in(in 23 reviews)

More Pros and Cons
  1. "contracting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SSE full-time

    Pros

    Safe company to work for with great benefits

    Cons

    Quite quiet over the winter period

    SSE2019-02-02
  2. "All the right intentions!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SSE full-time

    Pros

    SSE is a great place to work. The benefits are fantastic, the people are welcoming and there is a general buzz about working there. There is a desire to continually improve and create a better experience for customers and employees.

    Cons

    Can be very cliquey. Alot of people who work there have done so for a long time so they all know each other. It has improved a lot within the last year or two when they are bringing external experience in. This is still making an impact however in some places, it's more about who you know and if you can talk a good talk than actually perform the job well.

    Advice to Management

    My advice would be to continue to keep working on the recruitment process and remove the "jobs for friends" culture that exists. Talent shouldn't be who your friends are, talent is everyone.

    SSE2019-04-20
  3. "Secure, good pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at SSE full-time for more than 5 years

    Pros

    Good pay because they know the job is tough. Nice colleagues.

    Cons

    Spoon fed, performance managed down to every last second

    Advice to Management

    Treat staff less like numbers

    SSE2019-04-17
  4. "Good place majority of the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Perth, Scotland
    Recommends
    Approves of CEO

    I have been working at SSE full-time for more than 8 years

    Pros

    Salary, well paid and hours are 37 a week

    Cons

    Winter period is high pressure

    Advice to Management

    I do not have any

    SSE2019-03-27
  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Gas Engineer 
    Recommends
    Positive Outlook

    I worked at SSE full-time

    Pros

    The technical guys on the service and repair side have a great working ethic management completely professional and a lot of fun enjoyed my time with them as I learned and earned

    Cons

    Winter rota and working at weekends can have you driving a lot

    Advice to Management

    Better bonuses and a little bit more of an increase to the wages

    SSE2019-03-20
  6. "Not Bad - Could Be Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Cumbernauld, Scotland
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at SSE full-time for more than 3 years

    Pros

    Great wages Good benefits i.e. holiday plus, sharesave etc Very good mixture of people Good overall atmosphere and culture Looks after your health and wellbeing as much as possible

    Cons

    Outdated management with little technical capability Emotionally and mentally demanding work Strict performance expectations Disorganization- very reactive business Career progression is very difficult and competitive

    Advice to Management

    Plan ahead and use your advisors to do so. They have some great ideas and capabilities. Consider making your front line staff multi-purpose and expanding their training and knowledge to ensure they achieve more. Consider easing up on call targets to allow front line staff the opportunity to truly help customers and deal with the issue in the first call.

    SSE2019-03-20
  7. "Smart Meter Operative"

    StarStarStarStarStar
      Current Employee - Smart Meter Operative in Oxford, England
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at SSE full-time for more than a year

      Pros

      Good pay and holiday entitlement.

      Cons

      Long hours some days and saturday work.

      SSE2019-03-13
    • "Good overall"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I have been working at SSE full-time

      Pros

      - Flexible working and an appetite for equality and balance - Colleagues

      Cons

      - Slow change culture - Lots of inter-departmental politics - Pay is not equal between peers

      SSE2019-03-12
    • "You get employed for one job and they make sure they give you more and more responsibilities without paying you more."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Complaints Manager 
      Recommends
      Negative Outlook
      No Opinion of CEO

      I have been working at SSE full-time for more than 3 years

      Pros

      Nice benefits - discounts, gym membership, can buy extra holidays, nice people, NVQ in Customer Service qualification option, canteen on site, work from home (only in certain jobs), good basic pay

      Cons

      Extremely poor management, no way of progression, pay gaps between employees doing the same job, no bonuses for hard work, company claims to be customer centred but you only have 5 mins per call per customer in order to hit your KPIs, managers have their favourites, feedback is encouraged but nothing gets done about it, any changes are extremely slow or non-existent, managers watch your every move, treating staff like...

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      Advice to Management

      Treat your staff better, decrease pay gap between advisors doing the same job, dont pick favourites and dont haunt people who you dont like, change your sickness policy - count working not calendar days, introduce bonuses for hitting 3, 4 or 5 end of year scores, introduce pay rise rather than just pay increase due to inflation, embrace change - dont take years to make it happen, listen to your staff's feedback

      SSE2019-03-16
    • Helpful (1)

      "Don't bother"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at SSE full-time

      Pros

      Good wage Friendly peers OK benefits

      Cons

      If your face doesn't fit then you have to deal with the fact that career progression is non existant.

      Advice to Management

      There is no point in giving advice. Nothing gets done

      SSE2019-03-07
    Found 351 reviews