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SSE Reviews

Updated 16 April 2018
263 reviews

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2.7
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SSE CEO Alistair Phillips-Davies
Alistair Phillips-Davies
118 Ratings

263 Employee Reviews

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Pros
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More Pros and Cons

  1. "Good company: well led and important to the UK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SSE full-time (More than 10 years)

    Pros

    Fair and open culture
    Linked to communities on the ground
    Good management

    Cons

    Relentless focus on performance
    Tough operating environment


  2. "Good company, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operational Security Engineer in Havant, England
    Former Employee - Operational Security Engineer in Havant, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SSE full-time (More than 3 years)

    Pros

    Diverse workplace
    Friendly Staff
    Good progression opportunity

    Cons

    Safety culture is over the top for office based staff
    'We've always done it that way' culture
    Hard to innovate

    Advice to Management

    Listen to the staff at the lower levels, they're a key source of information.

  3. Helpful (2)

    "Impossible Targets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former CSA in Havant, England
    Former Employee - Former CSA in Havant, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE full-time (More than a year)

    Pros

    The people are great
    Perks at work is cool
    Pension

    Cons

    No progression
    The company has gone to hell, they care more about getting calls through than the customers. Impossible Targets you can't meet and do a good job.
    High pressure.

    I ended up making a song about it as below:
    (In the tune of Do You Hear the People Sing - Les Mis)

    Do you hear the People scream,
    Screaming the songs of slavery.
    It is the music of the people,
    Who all work at SSE.
    When the pounding of your heart,
    Is from stress and anxiety.
    You know that you are part,
    Of the SSE family.

    Advice to Management

    Sort out your targets or get rid of your voice of the customer as it's impossible to meet both especially when you have a hard call and your manager is on your back about ACE ignoring the fact that this stat is effected when it's not a simple rebill or pricing question .

    More development ops would be good to. As it's impossible to progress unless someone literally dies.


  4. "SSE customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Havant, England
    Former Employee - Customer Service Representative in Havant, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at SSE full-time (Less than a year)

    Pros

    Fun and busy atmosphere.
    Lots of training and support

    Cons

    Sales style KPI system.
    Unrealistic targets.
    Tons of safety rules.


  5. "Blind Micro-Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Cumbernauld, Scotland
    Former Employee - CSA in Cumbernauld, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SSE full-time (More than a year)

    Pros

    It's easy. I mean the work itself is really easy for the amount you get paid. If you end up sitting beside some experienced and semi enthusiastic people then you can learn a lot about the industry and various funds and programes that are out there to help people.

    Cons

    Mentally draining. You're on the phone 8 hours a day, and management will come down on you like a ton of bricks if you dare be away from answering calls for more than 15 minutes. The team managers they have all fit a certain type, and favouritism does play a massive part in how you are treated by management. Be prepared for conflicting directions coming from different departments, all of which you must put into practice unless you want to be up before a disciplinary, unless you're one of the favourites then you can pretty much do what you want.

    Advice to Management

    Stop playing favourites. Understand that the job can be mentally draining, which results in many sick days due to mental health deteriorating. Have a clear goal and direction for the department, and try to keep sudden changes in that direction down to a minimum,


  6. "Okay depending on what you're looking for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Real Time Systems Delivery (RTSD) Field Engineer in Perth, Scotland
    Former Employee - Real Time Systems Delivery (RTSD) Field Engineer in Perth, Scotland
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SSE full-time (Less than a year)

    Pros

    -Team had skilled Engineers / Project Managers.
    -Working with a wide range of IT/Comms/Control equipment.
    -Opportunities were opening up in other roles.
    -Strong union membership and decent terms and conditions overall.
    -Several base options were proposed after an initial period in Perth.
    -Training courses both internal and external were common.
    -Very strong health and safety culture.

    Cons

    -Snail pace progression within the role itself. Expect to wait 6-12 months to gain the necessary competencies and courses to be allowed to work alone (even if experienced with similar systems). If you’re moving internally, you’ll most likely have what you need already.
    -I was told that the RTSD Field Engineer roles were not as stable as made out by Senior management.
    -Constant talk of cost saving and keeping shareholders happy.
    -No Paid overtime - TOIL offered instead.
    -Use of own car packed/laden with tools for company business.
    -No computer or full access to systems for months after start date.

    Advice to Management

    Create a structured induction and training programme for this role and make it clear at initial interview the timescales involved.


  7. "Smart Meter Installer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installer in Cardiff, Wales
    Former Employee - Installer in Cardiff, Wales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SSE full-time (More than a year)

    Pros

    Good salary, great work colleagues,

    Cons

    Audit regime that looks for blame, shift patterns are horrendous

    Advice to Management

    Management not interested in advice

  8. "OK ish"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SSE full-time

    Pros

    There are some good projects kicking about.

    Cons

    No clear career progression
    Does not value engineering. No engineers at the top and will not even pay for professional membership.


  9. "Nepotism Central"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SSE full-time (More than 3 years)

    Pros

    Good salary, safety culture, secure employment, some realy good people to work with.

    Cons

    No need to apply if you are going up against a relative or a friend of a relative of a middle to senior mananager. The Nepotism in the Customer Relations department is blatant and HR/Recruitment have no involvement in the recruitment process. There's a lot of nepotism in most companies but it's beyond obvious,other departments are also affected but it's particularly evident in this department. Fortunately I'm no longer in the department which is a plus.

    Advice to Management

    Do a proper review of the recruitment process and involve some impartiality, companies who don't move with the times will eventually falter.


  10. "Customer Relations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations in Havant, England
    Current Employee - Customer Relations in Havant, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SSE full-time (More than 3 years)

    Pros

    Travel - Easy to get to and from work with a subsidised bus service. Cycle to work scheme.
    Colleagues - Some great people to work with.
    Canteen - Great on site canteen with a wide range of food to choose from.

    Cons

    Micromanagement - Very little room for exceptional/personal circumstances. These will rarely be taken into consideration.
    Annual Leave - Very difficult to obtain despite making suggestions or arrangements.
    Blame Culture - SSE will do everything possible to point the finger and blame someone.
    Sickness Policy - Expect your line manager to perform a home visit.
    Lateness Policy - Despite the amount of unclaimed minutes/hours, be expected to make up the time when it suits them.
    IT Systems - Outdated, promises of new systems which never gets implemented.
    Workload - You're expected to complete work of those who are absent, as well as your own work. Most of the time, your work is underappreciated.
    Targets/Stats - Given unrealistic targets, very stats driven.


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