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    Thames Water Reviews

    Updated 8 July 2018
    127 reviews

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    2.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Steve Robertson
    13 Ratings

    127 Employee Reviews

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    Pros

    • "There is no pressure to stay late allowing for a great work-life balance" (in 6 reviews)

    • "Family working environment where relationships with colleagues are as important as outputs" (in 7 reviews)

    Cons

    • "Work life balance not great - very little perks" (in 5 reviews)

    • "Not listened to by upper management, very political, not much focus on the core business" (in 3 reviews)

    More Pros and Cons

    1. "Safety Adcisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Thames Water full-time

      Pros

      Honest and reliable employers and great benifits

      Cons

      None i am able to think of

    2. "Customer service advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Reading, England
      Former Employee - Customer Service Representative in Reading, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Thames Water part-time (More than 5 years)

      Pros

      Flexible hours. Able to book holiday on line.

      Cons

      Treating employees as if they are at school and not recognising experience

      Advice to Management

      Should value experience and expertise.

      3. Join the Thames Water team
      See Our Latest Jobs

    3. Helpful (1)

      "Forward thinking and good HR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Approves of CEO

      I have been working at Thames Water part-time

      Pros

      Forward thinking and good HR

      Cons

      A bit one solution fits all in its responses.

    4. Helpful (1)

      "Layers and Layers of bureaucrats"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Business Systems Analyst in Reading, England
      Current Employee - Business Systems Analyst in Reading, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Thames Water full-time (More than a year)

      Pros

      Work flexibility. Great ground workers ( people working in their sites)

      Cons

      Highly inefficient. Layers and layers of unnecessary bureaucrats trying everything to keep their non- effective posts. The company is lost on their millions and millions of reports, reports of a report, wasting precious time. Refusing to use modern ways of working. Equality of opportunities and treatment is very obscure.

      Advice to Management

      If you practice what you preach... you might become a good company. I am glad that my water is provided by the competition. Unfortunately I cannot recommend the business to anybody.

    5. "Good overall Company with good benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Thames Water full-time (More than a year)

      Pros

      Flexible; average length of time at company is 12 years

      Cons

      Distinction of benefits between management level and non - management level; such as bonuses, private medical, car allowance, car parking priority

      Advice to Management

      As part of 'One Thames' everyone from CEO (ML1) to level 9 should have same set of benefits

    6. "Large organisation with lots of opportunities"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Thames Water full-time (More than 10 years)

      Pros

      I work for a team with good managers who encourage skill development and coaching. The company has a good focus on employee wellbeing and has many benefits to support the employee. I am trusted to do my job without being micromanaged. There is also the ability to move around the business to learn new skills and progress your career.

      Cons

      The Geography. It is a large organisation and there is often an expectation to travel extensively to deliver your role.

      Advice to Management

      Continue the efforts to improve employee wellbeing. Consider staffing levels in certain areas as many are stretched.

    7. Helpful (1)

      "Great people, flip-flop management, too many bean counters"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Business Analyst in Reading, England
      Current Employee - Business Analyst in Reading, England
      Recommends
      Neutral Outlook
      Approves of CEO

      Pros

      Salt of the earth staff who love to serve
      New CEO that might just succeed if his tenacity doesn’t wain

      Cons

      Archaic infrastructure
      Swarms of bean counters making decisions from their ivory tower
      Management who listen to our A-Z inventory of every consultant under the sun rather than their own staff

      Advice to Management

      Lead your teams or follow their insights, stop telling them what to do because a consultant told you to
      Invest in the assets and people, sod the budgets for a few years else we’ll all sink in failure

    8. Helpful (1)

      "Great company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Communications Officer in Reading, England
      Former Employee - Communications Officer in Reading, England
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Thames Water full-time (More than 3 years)

      Pros

      very good salaries, good approach to staff development and positive work environment

      Cons

      long hours, due to the nature of the business

      Advice to Management

      trust your employees

    9. Helpful (1)

      "Could Of Improved"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - CSA - Customer Service Associate in Slough, Berkshire, South East England, England
      Current Employee - CSA - Customer Service Associate in Slough, Berkshire, South East England, England
      Doesn't Recommend
      Negative Outlook

      I have been working at Thames Water full-time (Less than a year)

      Pros

      Shift pattern and some of the people there.

      Cons

      I received no proper training once i arrived just handed a book and told to get on with it.

      Management have a special favouritism system if you're not in the circle you wont get anywhere.

      Advice to Management

      Leave

    10. Helpful (2)

      "Customer services"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Manager in London, England
      Former Employee - Customer Service Manager in London, England
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Thames Water full-time (More than 10 years)

      Pros

      Good benefits . Nice people at the lower levels.

      Cons

      Bad ,disjointed management, over promoted graduates. No sense of strategic direction. Your opinions are not valued , ( even though the pretend they are listening via many “engagement “ meetings).
      Will dump you as soon as possible ( no matter how long you’ve worked there), because of yet another change management exercise!!.

      Advice to Management

      Get real people from real industry to drive your business.
      Doesn’t matter how bad you are as you have a guaranteed revenue base of household customers. So you hide behind them and preform extremely badly.

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