Thames Water Reviews | Glassdoor.co.uk

Thames Water Reviews

Updated 8 July 2018
127 reviews

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2.9
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Steve Robertson
13 Ratings

127 Employee Reviews

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Pros
  • "There is no pressure to stay late allowing for a great work-life balance" (in 6 reviews)

  • "Family working environment where relationships with colleagues are as important as outputs" (in 7 reviews)

Cons
  • "Work life balance not great - very little perks" (in 5 reviews)

  • "Not listened to by upper management, very political, not much focus on the core business" (in 3 reviews)

More Pros and Cons

  1. "Safety Adcisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thames Water full-time

    Pros

    Honest and reliable employers and great benifits

    Cons

    None i am able to think of


  2. "Customer service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Reading, England
    Former Employee - Customer Service Representative in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thames Water part-time (More than 5 years)

    Pros

    Flexible hours. Able to book holiday on line.

    Cons

    Treating employees as if they are at school and not recognising experience

    Advice to Management

    Should value experience and expertise.

  3. Helpful (1)

    "Forward thinking and good HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Thames Water part-time

    Pros

    Forward thinking and good HR

    Cons

    A bit one solution fits all in its responses.


  4. Helpful (1)

    "Layers and Layers of bureaucrats"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Reading, England
    Current Employee - Business Systems Analyst in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Thames Water full-time (More than a year)

    Pros

    Work flexibility. Great ground workers ( people working in their sites)

    Cons

    Highly inefficient. Layers and layers of unnecessary bureaucrats trying everything to keep their non- effective posts. The company is lost on their millions and millions of reports, reports of a report, wasting precious time. Refusing to use modern ways of working. Equality of opportunities and treatment is very obscure.

    Advice to Management

    If you practice what you preach... you might become a good company. I am glad that my water is provided by the competition. Unfortunately I cannot recommend the business to anybody.


  5. "Good overall Company with good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thames Water full-time (More than a year)

    Pros

    Flexible; average length of time at company is 12 years

    Cons

    Distinction of benefits between management level and non - management level; such as bonuses, private medical, car allowance, car parking priority

    Advice to Management

    As part of 'One Thames' everyone from CEO (ML1) to level 9 should have same set of benefits


  6. "Large organisation with lots of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Thames Water full-time (More than 10 years)

    Pros

    I work for a team with good managers who encourage skill development and coaching. The company has a good focus on employee wellbeing and has many benefits to support the employee. I am trusted to do my job without being micromanaged. There is also the ability to move around the business to learn new skills and progress your career.

    Cons

    The Geography. It is a large organisation and there is often an expectation to travel extensively to deliver your role.

    Advice to Management

    Continue the efforts to improve employee wellbeing. Consider staffing levels in certain areas as many are stretched.


  7. Helpful (1)

    "Great people, flip-flop management, too many bean counters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Reading, England
    Current Employee - Business Analyst in Reading, England
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Salt of the earth staff who love to serve
    New CEO that might just succeed if his tenacity doesn’t wain

    Cons

    Archaic infrastructure
    Swarms of bean counters making decisions from their ivory tower
    Management who listen to our A-Z inventory of every consultant under the sun rather than their own staff

    Advice to Management

    Lead your teams or follow their insights, stop telling them what to do because a consultant told you to
    Invest in the assets and people, sod the budgets for a few years else we’ll all sink in failure

  8. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications Officer in Reading, England
    Former Employee - Communications Officer in Reading, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Thames Water full-time (More than 3 years)

    Pros

    very good salaries, good approach to staff development and positive work environment

    Cons

    long hours, due to the nature of the business

    Advice to Management

    trust your employees


  9. Helpful (1)

    "Could Of Improved"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Slough, Berkshire, South East England, England
    Current Employee - CSA - Customer Service Associate in Slough, Berkshire, South East England, England
    Doesn't Recommend
    Negative Outlook

    I have been working at Thames Water full-time (Less than a year)

    Pros

    Shift pattern and some of the people there.

    Cons

    I received no proper training once i arrived just handed a book and told to get on with it.

    Management have a special favouritism system if you're not in the circle you wont get anywhere.

    Advice to Management

    Leave


  10. Helpful (2)

    "Customer services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in London, England
    Former Employee - Customer Service Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Thames Water full-time (More than 10 years)

    Pros

    Good benefits . Nice people at the lower levels.

    Cons

    Bad ,disjointed management, over promoted graduates. No sense of strategic direction. Your opinions are not valued , ( even though the pretend they are listening via many “engagement “ meetings).
    Will dump you as soon as possible ( no matter how long you’ve worked there), because of yet another change management exercise!!.

    Advice to Management

    Get real people from real industry to drive your business.
    Doesn’t matter how bad you are as you have a guaranteed revenue base of household customers. So you hide behind them and preform extremely badly.


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