Thames Water Reviews

Updated Nov 29, 2021

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Found 377 of over 415 reviews

3.5
66%
Recommend to a Friend
90%
Approve of CEO
Thames Water CEO Sarah Bentley
Sarah Bentley
51 Ratings
Pros
  • "Values, progression, work life balance(in 20 reviews)

  • "Great people stable employment good working hours(in 15 reviews)

  • Cons
  • "Too many company reorganisations, weak senior management(in 14 reviews)

  • "Lip service to mental health well-being and work/life balance(in 9 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Social Media Team

      Nov 29, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible working and great management, support your personal and career development

      Cons

      Thames Water do not pay as much as other utility companies

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    2. 4.0
      Former Employee, more than 1 year

      Good but shortcomings

      Nov 28, 2021 - Accountant in Reading, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very good and pension and industry matching salary

      Cons

      Disjointed objectives. too many layers of management

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    3. 5.0
      Current Employee, more than 8 years

      Nice place, nice people, lots going on

      Nov 16, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Never a dull day here.

      Cons

      Trying to do lots of things at once

      1 person found this review helpful
    4. 4.0
      Former Employee, more than 1 year

      Trying to become a progressive company

      Nov 16, 2021 - Manager in Reading, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly teams Strong leadership from Sarah (CEO) A company that is making strives to pull itself into the 21st century! Generally, well paid.

      Cons

      The workload at ML5 + is immense.

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    5. 2.0
      Current Employee, more than 1 year

      No room for Progression

      Nov 21, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Get to Liaise with wider company.

      Cons

      No room for progression at all. They would rather hire someone externally then to grant an internal candidate a chance to progress. Nor do they support any sort of self-made progress such as carrying out additional qualifications etc.

      2 people found this review helpful
    6. 3.0
      Former Employee, more than 1 year

      okay

      Nov 11, 2021 - Service Desk Associate in Reading, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very friendly and supportive people

      Cons

      It's not what you know, it's who you know

      1 person found this review helpful
    7. 4.0
      Current Employee

      Great company to work for

      Oct 28, 2021 - Operations Manager in Reading, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Caring and compassionate, family-feel team environment. The people make all the difference! Proud to deliver wholesome water for our customers across London and the Thames Valley.

      Cons

      Too much red tape and bureaucracy

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    8. 2.0
      Current Employee, more than 1 year

      SSF TECH

      Nov 8, 2021 - SSF Team Member in Reading, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      easy hours, 1 place of work

      Cons

      working in all weather, can be a 'clique'

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    9. 3.0
      Current Employee

      ?

      Nov 6, 2021 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay was decent but not worth job role

      Cons

      Bad Christmas time off for holidays

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    10. 4.0
      Current Employee, more than 8 years

      Great welcoming atmosphere

      Oct 19, 2021 - Product Owner in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company really supports you learning more, and developing into different roles. There's a good work life balance if you're not in Operations.

      Cons

      While the company has become a lot more progressive, it still gets caught in the habit of top down management, which can be disempowering to the teams, and also misses opportunities to improve from ground up. It is constantly going through large transformation or change projects, with frequent churn of Heads of departments, which means changes of strategies and difficulty keeping momentum on one objective.

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