Thames Water Reviews | Glassdoor.co.uk

Thames Water Reviews

Updated Dec 5, 2019

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3.1
59%
Recommend to a Friend
54%
Approve of CEO
Thames Water CEO Ian Marchant  (no image)
Ian Marchant
11 Ratings
Pros
  • "Thames Water also values family and work-life balance which was also very important for me in a company(in 13 reviews)

  • "The business is full of great people(in 13 reviews)

Cons
More Pros and Cons
  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Internal Communications Manager 

    I have been working at Thames Water full-time

    Pros

    - People focused - Passionate workforce - Great culture, “family feel” - Approachable snr management - Takes change and transformation really seriously - Doing fantastic work around diversity and inclusion, mental health and much more - Great at listening to staff and empowering them

    Cons

    Could be a bit better at career progression/development in some areas. But lots of learning and development opportunities on offer and several great projects underway with dedicated and passionate teams.

    Thames Water2019-11-12
  2. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Scheduler in Reading, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Thames Water full-time for less than a year

    Pros

    Easy job Good company Good location in Reading

    Cons

    High staff turnover so always short-staffed

    Thames Water2019-11-14
  3. Helpful (2)

    "Good flexibility, frontline teams, technical platform"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Process Scientist 
    Neutral Outlook
    No Opinion of CEO

    I have been working at Thames Water full-time for more than 10 years

    Pros

    Good flexi hours, pensions, frontline workers normally supportive. Technical platform allows people who want to go in depth wastewater and water knowledge to develop their skills, sometimes by secondment.

    Cons

    Too much politics, too many reorganization. Management not very technical and have very less understanding of what good engineering and scientific outputs are and what required to deliver such outputs. Hence rely heavily on external consultancy who charge the business fortune but still heavily rely on resources and outputs from internal technical people. Internal technical people have almost no recognition and... respect, and felt suppressed and frustrated. Some benefits such as family health care cover only applies to management level above. However frontline workers equally do a good job and literally carry out the work. Shouldn’t they deserve to have something similar?! Recent organization pushed out really good ethical technical people. Nowadays the culture promotes “talkers” who take others work to shine, instead of the real good “doers” who deserve the credit.

    Show More

    Advice to Management

    Understand who you got, what they have done and what they can do first, before going externally.

    Thames Water2019-11-12
  4. "Safety"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources Manager in London, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Thames Water full-time for more than 5 years

    Pros

    Good employee benefits at work

    Cons

    Too much change at the top

    Advice to Management

    Stability

    Thames Water2019-11-14
  5. "Some great staff but their kept quiet, inexperienced managers at ML5 plus.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Positive Outlook
    Disapproves of CEO

    I worked at Thames Water

    Pros

    Close to Train Station in Reading

    Cons

    Too many restructures, poor management. Lots of experienced staff that are never listened to.

    Advice to Management

    Less re orgs. Mental health isn’t just knowing it’s there, it’s knowing how to deal with it.

    Thames Water2019-12-05
  6. Helpful (1)

    "Not Good For Mental Wellbeing"

    StarStarStarStarStar
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Commercial and Finance in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thames Water full-time for more than 10 years

    Pros

    Close to train station and town centre

    Cons

    Commerical department headed up by an arrogant Leadership team, its very much if your face fits. P2P team leaders are two faced snakes who mirco manage and bully staff. Far to many chiefs amd not enough Indians

    Advice to Management

    The company needs a complete restructure starting from the CEO down.

    Thames Water2019-11-28
  7. Helpful (1)

    "Vital service provider, but consistently underperforms in customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Analyst in Reading, England
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Thames Water full-time for more than 10 years

    Pros

    Friendly staff Committed people A lot of people stay there their entire career

    Cons

    Far to many reorganisations - it feels like groundhog day Company hasn't learnt lessons from long-term under-performance

    Advice to Management

    Think longer term, not medium term Empower your staff more.

    Thames Water2019-10-20
  8. "Team Management in the field"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Field Operations Manager in London, England
    Recommends
    Positive Outlook

    I have been working at Thames Water full-time for more than a year

    Pros

    Teamwork, Pension Plan, SickPay, Annual Leave

    Cons

    Average salary, Lots of Driving

    Thames Water2019-10-06
  9. Helpful (2)

    "Very bad company, avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - General 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Thames Water full-time for less than a year

    Pros

    - Company's office by the station

    Cons

    - Management team gives no direction to subordinates - Micromanagement, being monitored for everything that I had to do within a day - Flexible working is saved for senior management - Favoritism within the team - Lack of training - Clique teams, no acceptance of diversity

    Thames Water2019-11-04
  10. Helpful (3)

    "Management to busy for Staff - no help given to those made redundant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Communications in Reading, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thames Water full-time for more than a year

    Pros

    -Good facilities at Head office

    Cons

    - No guidance on progression - No appreciation for staff - Management to busy for 1-2-1 - No real induction process

    Advice to Management

    Spend time with your employees, especially those who have been identified at risk of redundancy. Show some sort of appreciation for the work!

    Thames Water2019-10-24
Found 209 reviews