Three Customer Advisor Interview Questions | Glassdoor.co.uk

Three Customer Advisor Interview Questions

Interviews at Three

36 Interview Reviews

Experience

Experience
73%
19%
8%

Getting an Interview

Getting an Interview
82%
6%
6%
3
3

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy

 

Customer Advisor Interview

Anonymous Employee
Accepted Offer
Positive Experience
Easy Interview

Interview

Application and Video Interview. Once you have submitted your CV, you will then get a phone call from a HR adviser who will do a quick phone interview. If you are successful, then you will be passed on to the hiring store manager who will organise an interview with you

Interview Questions

  • Why 3? What skills do you have that make you suitable for this role?   Answer Question

Other Interview Reviews for Three

  1.  

    Customer Advisor Interview

    Anonymous Employee in Basingstoke, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Three (Basingstoke, England) in September 2019.

    Interview

    The interview process for this particular role was fairly long. It begin with submitting an application form online, including CV etc. The next stage was an online assessment which consisted of a number of common sense questions based around situations this role would entail and then lastly a phone interview based around a number of questions provided by email

    Interview Questions

    • Describe a challenging time you’ve had with a customer and how you dealt with it.   1 Answer

  2.  

    Customer Advisor Interview

    Anonymous Interview Candidate in Greenwich, England
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Three (Greenwich, England).

    Interview

    Apply online, video interview and call into store to do a one to one interview. Pretty straight forward and a nice pay £9+ an hour with commissions. Interviewers were nice and friendly, y

    Interview Questions

    • How would you describe yourself, challenging time with customer.   1 Answer
  3.  

    Customer Advisor Interview

    Anonymous Employee in Gateshead, England
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Three (Gateshead, England) in January 2019.

    Interview

    The hiring and interview process was quick and easy. I was asked about my personal life and what I do in my spare time. What I would do in certain situations and why I would like to work for Three.

    Interview Questions

    • If I was in a specified situation (by the interviewer) what would I do?   1 Answer

  4.  

    Customer Advisor Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 2+ months. I interviewed at Three (London, England) in January 2019.

    Interview

    Took a long time they offered me a job but I wasn’t able to match up the dates with my university for the training. So they kept my application open. Very friendly and helpful.

    Interview Questions


  5.  

    Customer Advisor Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Three (London, England) in January 2019.

    Interview

    There was an online application to begin with and a phone interview to follow. The phone interview comprised of going through a conversation with a potential customer. After which is followed by an in person interview with the store manager and assistant manager.

    Interview Questions

    • Can you please try and sell this pen to me? I want to see your approach   1 Answer

  6.  

    Customer Advisor Interview

    Anonymous Interview Candidate in Edgware, England
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at Three (Edgware, England) in September 2018.

    Interview

    Has been invited on a face to face interview with the Assistant Manager of the Store and had a conversation about myself. After i have passed a 4 days moral preparing course in a 20 person team. All process took around 4 weeks.

    Interview Questions

    • What do i like to do, what is my hobbies, how do i see myself in retail (never used to work in sales before).   1 Answer

  7.  

    Customer Advisor Interview

    Anonymous Employee in Birmingham, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Three (Birmingham, England) in September 2018.

    Interview

    video interview. Gives you a few seconds to prepare before you answer, simple competency-based questions, have examples ready. Follopwed by face to face interview of more scenario questions 'name a time when you...'

    Interview Questions

    • what would your selling technique be?   1 Answer
  8.  

    Customer Advisor Interview

    Anonymous Employee in Stoke-on-Trent, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Three (Stoke-on-Trent, England) in September 2017.

    Interview

    I applied online, which I then had to send off a video answering questions. I was then asked to do an interview so went to the store and had a one on one interview with the manager. The manager was really good and asked you the standard questions in other interviews such as whats great customer service etc. He also asked about my hobbies and interests as they want to emphasise that you've got a personality. I got a call the week after saying I would love to offer you the job but a member of staff had returned and taken the hours I had applied for, so he called round the stores and I got another job nearby as he said he was really impressed. If you be yourself and exude confidence and personality you should be fine!

    Interview Questions

    • Describe a time when you gave or received great customer service.   Answer Question

  9. Helpful (6)  

    Customer Advisor Interview

    Anonymous Employee in Wellingborough, England
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 4+ weeks. I interviewed at Three (Wellingborough, England) in June 2017.

    Interview

    Initially I applied online for the role, then I did a video interview which asked standard questions about the role and what you can bring to the role. Afterwards I got a phone call from a recruiter asking me to come for an interview. The only flaw is that I applied for the job so long ago and the gap between the initial application/video interview and the phone call for the interview was so long that I completely forgot that I applied for the role.

    At the interview at the beginning I was asked to be on the shop floor. I met the members of the team. I spoke to customers and I shadowed and watched someone conduct a sale.

    After this I had the main interview. I won't lie it was very intense. There were a lot of questions and I had to think about my answers seriously instead of just answering them automatically which I liked as it was something different.

    Interview Questions


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