Visa Documentation Agent – London

Location: Wandsworth, London

Salary: £26,436 + Benefits

Are you highly organised, customer-focused, and confident working in a fast-paced environment? TLScontact is looking for a Visa Documentation Agent to join our London Visa Application Centre team.

In this role, you will support applicants through the visa application process, ensuring applications are handled accurately, professionally, and in line with our standard operating procedures.

What you’ll be doing:

As a Visa Documentation Agent, you will be responsible for greeting customers, supporting the completion and checking of applications, obtaining biometric data, managing documentation, and following established filing and administration processes. You will also help ensure every applicant receives a first-class customer experience while maintaining high standards of accuracy, confidentiality, and compliance.

You will also be expected to flag any applications of concern to management, handle customer queries or complaints professionally, support continuous improvement initiatives, and contribute to a safe, secure, and collaborative working environment.

What we’re looking for:

We’re looking for someone with demonstrable customer service experience, ideally gained in a role engaging directly with the public. You should be comfortable working under pressure, able to manage multiple tasks at once, and confident using Microsoft Office and computer-based systems.

The ideal candidate will be:

• Fluent in English
• Highly detail-conscious and organised
• Professional, patient, assertive, and adaptable
• A strong team player with excellent interpersonal skills
• Self-motivated with a positive, can-do attitude
• Committed to delivering excellent customer service
• Able to maintain confidentiality and follow security procedures

Experience working in a Visa Application Centre, public sector, or government client environment would be desirable, but is not essential.

Why join us?

At TLScontact, you’ll be part of a professional operations team where accuracy, customer care, integrity, and teamwork are central to everything we do. This is a great opportunity for someone who enjoys working with people, thrives in a structured environment, and wants to develop within an international organisation.

Interested?

Apply now or share this opportunity with someone who would be a great fit.

At TLScontact, we are proud to foster an inclusive work environment where diversity is celebrated and valued. We are committed to equal employment opportunities and pay parity, regardless of factors like race, religion, gender, or disability.

Please note that all successful applicants will be required to undergo an enhanced level

Criminal Record disclosure.

Join us on our mission to redefine global visa and consular services – apply now and embark on a rewarding journey with TLScontact!

Please note TLScontact is unable to sponsor those without permission to work in the UK, therefore any applicant must already have permission to work in the UK.

All successful applicants will need to apply for and pass a Criminal Record disclosure -

enhanced level.

Under The Immigration, Asylum and Nationality Act 2006, you must have the right to work in the United Kingdom to be considered for this role.

Please find below our Privacy Notice for Recruits:

https://www.tlscontact.com/recruit-privacy-notice/

Pay: £26,436.00 per year

Benefits:

• Company pension

Work Location: In person