Operations Team Supervisor

Are you an experienced team leader looking for your next challenge in a fast-growing healthcare organisation? Do you thrive in a role where you can lead people, improve processes, and make a real difference to patient experience?

We’re looking for an Operations Team Supervisor to join our dynamic Hub team, supporting the delivery of high-quality administrative services across NHS contracts. This is an exciting opportunity to play a key role in driving team performance, operational efficiency, and continuous improvement.

As an Operations Team Supervisor, you’ll take ownership of the day-to-day leadership of our NHS Administration Teams, ensuring services are delivered efficiently, accurately, and with a strong patient-first focus. You’ll work collaboratively with managers and stakeholders to ensure the team is well-supported, motivated, and consistently delivering against targets.

This is a fully remote role, working Monday to Friday between 8:00am and 6:00pm on a rota basis. It offers the flexibility of home working alongside the opportunity to make a meaningful impact on patient experience. You’ll be part of a supportive and collaborative environment focused on growth and development, with the chance to shape processes and influence how services are delivered.

Key Responsibilities:

• Lead, motivate, and develop a team to deliver high-quality administrative support across NHS contracts
• Manage team performance, ensuring targets, service levels, and customer service standards are consistently met
• Support recruitment, onboarding, and workforce planning alongside managers and HR
• Identify and implement process improvements to enhance operational efficiency and patient experience
• Act as a key point of contact for team queries, escalations, and day-to-day people management
• Support training, compliance, and development, ensuring teams are confident using systems and processes
• Collaborate with internal stakeholders to ensure smooth service delivery and continuous improvement initiatives

Requirements:

We’re looking for someone who is:

• Experienced in leading and managing teams in an administrative or operational environment
• Highly organised, with strong attention to detail and the ability to prioritise effectively
• Confident working with CRM systems and managing operational processes
• A strong communicator, able to build effective working relationships across teams
• Passionate about delivering excellent service and supporting team development
• Experience within healthcare or working with NHS contracts is advantageous but not essential.

Remuneration and Benefits:

• £32,000 - £36,250 annual salary (DOE)
• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Healthcare Cash Plan
• Benefits Platform
• Life Assurance
• Discount Vouchers
• Flexible working opportunities to suit your personal needs
• Opportunities to take part in charitable events
• Access to a Wellbeing portal and Employee Assistance Programme (EAP)

Equal Opportunities Employer:

At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

DBS Check Requirement:

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.