Joining SCTS means that you are joining an organisation that plays a key role in the administration of justice. We fulfil our purpose by providing the people, buildings and services needed to support the judiciary, the courts, devolved tribunals and the office of the public guardian (OPG). Our work focuses on improving access to justice, reducing delay and cost within the justice system, modernising our services in line with reform, and using leading technology to improve our services for everyone.

As the Supreme Courts Reception Support you will undertake the role of ‘Support Grade Band 1’ providing a professional and welcoming reception service, acting as the first point of contact for court users, visitors, judiciary and staff. You will deliver a high standard of frontline customer service, handling enquiries confidently via reception and switchboard, and ensuring all visitors are given clear information, guidance and direction within Parliament House.

You will create a positive and supportive environment, particularly for individuals who may be unfamiliar with court processes or attending court during difficult circumstances. Using a calm, respectful and trauma-informed approach, you will ensure everyone is treated with dignity and supported to access the services they need.

In addition to reception duties, you will support the smooth running of mailroom operations, including coordinating incoming and outgoing mail, assisting with the preparation of judges’ kits for circuit, and ensuring accurate and timely distribution across the building. You will also help maintain essential supplies and provide general administrative support.

You will play an active role in supporting court operations by staying informed of daily activity, assisting with witness arrangements where required, and working closely with colleagues across different teams, including security. You will also contribute to the delivery of livestreamed hearings by preparing and testing equipment in advance and reporting any issues promptly.

This is a varied and dynamic role where flexibility is key.

Frontline Customer Service & Communication
Provide a professional reception and switchboard service, assisting all court users and office staff, handling enquiries. Providing relevant information to court users, visitors and tourists and ensuring awareness of emergency procedures.

Mailroom Operations
Oversee the effective running of mail services, including co-ordinating judges kit going on circuit, incoming/outgoing and internal deliveries, processing mail through contractor systems, and ensuring smooth distribution of mail across Parliament House. Oversee facilities and resources, including stock control and general administrative support.

Court Operations & Administrative Support
Support court operations by managing witness arrangements, staying informed on court activity, coordinating with internal departments and security. Support court users and members of the public in line with SCTS trauma-informed practices. Signpost employees and public to correct departments/offices/courts.

Livestreaming
To operate in court camera equipment to enable livestreaming from Supreme Courts to be broadcast including testing of equipment prior to any hearing to ensure the equipment works in advance of any hearing and reporting of any issues with recording equipment in a timely manner

The above list is not exhaustive and the job holder may be required to undertake such duties as may reasonably be requested within the scope of the post. A full breakdown of the role profile can be found on the advert.

To help direct us towards achieving our purpose successfully, we embrace three key values of respect, service and excellence. These guide our behaviour, decisions and actions - in pursuit of fulfilling our purpose to the highest standard.

SCTS is committed to equality and diversity in employment and service delivery. The work of SCTS covers a broader range of issues than you may think. In providing support to Scotland’s courts, devolved tribunals and the OPG, we touch the lives of many people on a daily basis – be that through formal court or tribunal business, fulfilling your civic duty as a juror, paying fees or fines, seeking help in managing the affairs of an incapable adult or dealing with the estate of a loved one who has passed away. SCTS deals with over a quarter of a million cases and applications each year. Behind each one of these is an individual – looking to the system to help them assert their rights, address wrongs or provide support in a time of need. It is this work – which takes place every day in our courts, tribunals and administrative centres across Scotland – that consumes most of the time, energy and skill of our staff. We take pride in working as one team and providing high levels of service to all those who use the courts, tribunals and OPG.

The Scottish Courts and Tribunals Service is exempt from the protections of the Rehabilitation of Offenders Act (1974). This permits us to ask applicants details of both spent and unspent convictions, along with details of any formal cautions that you may have. Individuals without existing security clearance will always be considered as all successful applicants will require a standard level Disclosure check completed before employment can commence.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service by email at: cabinetofficerecruitment.grs@cabinetoffice.gov.uk If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at info@csc.gov.uk.

For further information on the Recruitment Principles and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.