About the Role

London College of Professional Studies (LCPS) is looking for a motivated and organised Administrative Assistant (Student Support) to join our growing team. This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys helping students and delivering a high standard of support.

You will be the first point of contact for students enrolled on our online courses, providing professional and friendly assistance via telephone, email, and other communication channels.

Key Responsibilities

• Answer incoming telephone calls and respond to student enquiries.
• Respond to emails promptly and professionally.
• Provide administrative support to students throughout their learning journey.
• Assist students with accessing the online learning platform and resolving basic queries.
• Maintain accurate student records and update internal systems.
• Liaise with internal departments to ensure student queries are resolved efficiently.
• Monitor shared inboxes and ensure timely responses.
• Support the admissions, examinations, and student support teams where required.
• Perform general administrative duties as assigned.

Essential Requirements

• Previous experience in an administrative or customer service role.
• Excellent written and verbal communication skills.
• Strong telephone manner and interpersonal skills.
• Good organisational skills with the ability to manage multiple tasks.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Professional, reliable, and student-focused.

Desirable

• Experience working within an education or training environment.
• Experience using CRM or student management systems.
• Familiarity with online learning platforms.

What We Offer

• A friendly and supportive working environment.
• Opportunities for professional development.
• The opportunity to make a positive impact on students' educational journey.
• Part-time working hours offering a good work-life balance.

If you are organised, approachable, and passionate about providing excellent student support, we would love to hear from you.

Pay: £12.71 per hour

Work Location: In person