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      Navient

      Engaged employer

      Navient Customer Resolution Specialist reviews

      3.6

      79% would recommend to a friend

      (15 total reviews)

      David (Dave) L. Yowan

      Not enough data to show CEO approval

      81% positive business outlook

      Ratings by category

      3.5

      Work/Life balance

      3.1

      Compensation and benefits

      2.9

      Culture and values

      2.9

      Career opportunities

      2.2

      Diversity and inclusion

      2.2

      Senior management

      Customer Resolution Specialist employees have rated Navient with 3.6 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Resolution Specialist professionals have a good working experience there. Navient is rated in line with the average (within 1 standard deviation) by Customer Resolution Specialist professionals compared to other employers within the Finance industry (3.7 stars).

      Reviews by job title

      15 reviews
      4.0
      2 Dec 2021

      Navient

      Customer resolutions specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      I enjoy my coworkers and the work environment. They are very flexible with students!!

      Cons

      Management does not always know all of the answers to your questions.

      5.0
      8 Dec 2020

      Great place to work

      Customer resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits, Commission, Coworkers, Management, Training

      Cons

      Scripted, robotic, overtime, work weekends, angry customers

      avatar
      Navient Response
      5y
      Thank you for your review. We are happy to hear you enjoyed your time working at Navient and hope your experience here has helped propel your career forward. If you would like to confidentially share more feedback, please email us at publicrelations@navient.com and we will connect you to an HR team member.
      1.0
      17 Nov 2017

      Perfect job for someone who has no personal life!

      Customer resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      It's a nice office building, with a cafeteria and gym. Generally nice people as co workers there also.

      Cons

      HORRIBLE work/life balance!!! You need to LIVE there is order to hit goal. They dangle MYOS (make your own schedule) in front of your nose but once it is reached it doesn't matter because you still need to LIVE there to hit goal. Do not have any outside of work things happen because if you need to miss time from work you may as well start your new job search right then. Talking to supervisors or management about any issues is a joke because they are ready and waiting to write you up for every little thing....for example, take too long in the bathroom gets you half an occurence... don't ever be late, not even 2 mins and never need to leave early because that could get you a full occurrence and once you hit a certain number of occurances, BYE BYE, they don't care and you are unemployed.

      Viewing 1 - 3 of 15 Reviews
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      Glassdoor has 840 Navient reviews submitted anonymously by Navient employees. Read employee reviews and ratings on Glassdoor to decide if Navient is right for you.