XLN Reviews | Glassdoor.co.uk

XLN Reviews

Updated 11 January 2019
141 reviews

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3.5
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XLN CEO and Founder Christian Nellemann
Christian Nellemann
101 Ratings

Employee Reviews

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Pros
  • "free fruits on Monday and free breakfast on Friday" (in 8 reviews)

  • "As a department manager now myself, I know for a fact that through hard work and a good attitude you can get places in this company" (in 14 reviews)

Cons
  • "If you want to keep your job then jump through hoops and avoid eye contact with senior members of staff" (in 9 reviews)

  • "Not focused on customer service" (in 6 reviews)

More Pros and Cons

  1. "More than just a sales job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Energy Specialist in London, England
    Former Employee - Energy Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at XLN full-time (More than a year)

    Pros

    I learnt so much in the 2 years I was at XLN. Progression for those that were hungry, comms for those that were able and a happy working environment.

    Cons

    The music is sometimes a little loud- which is ok if its not Eminem

    Advice to Management

    A summer party would be fun

    XLN Response

    12 Dec 2018 – HR

    Hi there,

    Thanks for the feedback.

    Thrilled to hear that you spent a happy 2 years with us. As we always say, for the right people, this is a great place to develop. We're eager to offer skills... More


  2. "Great Stepping strong"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Marketing Manager in London, England
    Former Employee - Digital Marketing Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at XLN (Less than a year)

    Pros

    Great team with great knowledge

    Cons

    Lack of progression & lack of training

    Advice to Management

    Stop the sneaky behaviour

    XLN Response

    16 Jan 2019 – HR

    Hi there,

    Thanks for your review. Great to hear you liked your team - we do too! But your point about training and progression is regrettable. We know that many of your colleagues have been with... More

  3. "A very accommodating company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in London, England
    Current Employee - Sales in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at XLN full-time (More than a year)

    Pros

    They train you up (loved my trainer), see you through to your first sales, set fair targets and that’s about that. It’s a good company and I’ve really enjoyed working in sales. Everyone is super helpful- provided you are giving it your best shot. Great environment with career development and commission along the way.

    Cons

    I think Fridays breakfast could be healthier- a lot a carbs!

    Advice to Management

    Thank you for doing what you do how you do it.

    XLN Response

    12 Dec 2018 – HR

    Hi there,

    Thanks for this lovely review. I think it's fair too - it's a great environment, but it does only work if you give it everything you've got. Work hard and you are rewarded here. Keep up... More


  4. Helpful (5)

    "Poor employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in London, England
    Former Employee - Software Developer in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at XLN full-time (More than a year)

    Pros

    Regular feedback from manager
    (Cheap) Breakfast on Friday

    Cons

    A number of rude managers and staff
    Terrible pay
    Long inflexible working hours
    No vision

    Advice to Management

    You need to realise your staff are people, and people who need looking after. Just starting with decency towards people would be a step in the right direction

    XLN Response

    12 Dec 2018 – HR

    Hi there,

    Thanks for your feedback.

    It's a shame to hear some of your more negative comments because software developers have typically had long and happy careers with us. But we really... More


  5. Helpful (1)

    "Make sure to have experiance before joining the sales team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Sales Advisor in Belfast, Northern Ireland
    Former Employee - Field Sales Advisor in Belfast, Northern Ireland
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at XLN (Less than a year)

    Pros

    -good commision
    -easy to move up in the organisation
    -if youre hitting your targets its enjoyable
    - more relationship building than other door to door sales roles

    Cons

    - easy to be demoted
    - if you're new you don't get much time to get up and running
    - you're left to your own devices very much
    - training could be better

    Advice to Management

    -more training and structure for new starts
    - When new people are hired lower the targets for managers/team leaders so they can focus on getting their new team members up to speed

    XLN Response

    19 Nov 2018 – HR

    Hi there,

    Thanks for your review and your honest feedback.

    Great to hear that you found it easy to move up within the business - that's something we pride ourselves on. We've built a culture... More


  6. Helpful (4)

    "AVOID THIS COMPANY AT ALL COSTS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Sheffield, England
    Former Employee - Sales Associate in Sheffield, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at XLN full-time (Less than a year)

    Pros

    Offices are quite smart ish

    Cons

    Somebody is going to have a really good time at an Employment Tribunal with these jokers. Absolutely zero man management skills shown by managers and very indicative throughout their processes and sales methods where they treat both the customer and the employee with contempt. Don't stain your cv by considering this mob

    Advice to Management

    Go and work somewhere professional then go back and do things properly.
    If I could give a zero on this I would happily do so

    XLN Response

    12 Dec 2018 – HR

    Hi there,

    Thanks for the feedback.

    Working in sales at XLN is challenging - we won't deny that. We set the bar high and it's a fast-paced business. It's an approach that has served us well and... More


  7. Helpful (5)

    "Do not lose your time - just avoid the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BDE in London, England
    Former Employee - BDE in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at XLN full-time (Less than a year)

    Pros

    If you work until you black out on the field or you lie well, you get paid a commission.

    Cons

    16-17 hrs work day
    Aggressive Environment
    What is promised in the beginning never happens
    Poor training
    Treating people like numbers
    Encourage you to lie to customers
    No communication
    Not good basic salary
    No help
    Focused only on the daily targets
    Not focused on customer service
    0% staff retention - 10 new people come every week, after 1-2 months everyone is gone

    Advice to Management

    Most of the management should be changed

    XLN Response

    27 Nov 2018 – HR

    Hi there,

    Thank you for your review.

    I will hold my hands up – this isn’t an easy job. We explain that during recruitment too. It’s sales-hungry and super competitive. People who succeed make... More

  8. Helpful (2)

    "A/M"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at XLN full-time (More than a year)

    Pros

    Modern Offices.
    Clean
    Free breakfast
    location
    Some colleagues

    Cons

    No career progression
    Extremely KPI driven. All about sales and trustpilot

    Advice to Management

    Value potential long term employees

    XLN Response

    31 Oct 2018 – HR

    Hi there,

    Really appreciate your feedback.

    Firstly, thanks for everything positive - glad you enjoyed some of the benefits of working at XLN.

    Secondly, thanks also for your views on what... More


  9. Helpful (3)

    "Company is a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in City of Westminster, England
    Former Employee - Sales Advisor in City of Westminster, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at XLN full-time (Less than a year)

    Pros

    The office was nice

    Cons

    No clear objectives, no decent management, rubbish salaries, make you exceed your normal working hours, treat their staff like slaves and not people, clear favoritism within teams, lack of structure.

    Advice to Management

    Stop making your staff work like dogs: that's not how you make sales. You need to treat your staff with respect and understand we are people and not numbers. Stop hiring people on the spot because they have called in sick for one day as that is illegal practice and you need to at least provide them with an opportunity to explain. Your salaries are extremely low compared to another telecoms company which I am now happily working for with better benefits and fair treatment for staff. Your practices need to be reviewed.

    XLN Response

    20 Nov 2018 – HR

    Hi there,

    Thanks for your review.

    We regularly conduct research into where we sit in our industry in terms of salaries, progression, employee satisfaction and staff retention. Our business is... More


  10. Helpful (1)

    "Mehhhh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at XLN full-time

    Pros

    Location is in central London

    Cons

    Low salary and lack of management

    XLN Response

    19 Nov 2018 – HR

    Hi there,

    Thanks for your feedback.

    We work hard to benchmark our salaries at the top end of our sector. Our competitive pay rates are often cited as one of the factors in our much higher staff... More