XLN Reviews | Glassdoor.co.uk

XLN Reviews

Updated 28 June 2018
116 reviews

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3.5
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XLN CEO and Founder Christian Nellemann
Christian Nellemann
84 Ratings

116 Employee Reviews

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Pros
  • "Nice office, good team mates, free breakfast on Friday and a good location which is easy to get to if you travel by the underground" (in 7 reviews)

  • "People, location, free breakfast on Friday" (in 12 reviews)

Cons
  • "If you want to keep your job then jump through hoops and avoid eye contact with senior members of staff" (in 9 reviews)

  • "Company only cares about making more money, its almost like "customer service" was an afterthought" (in 5 reviews)

More Pros and Cons

  1. "One of the best companies to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Team Leader in Sheffield, England
    Former Employee - Software Development Team Leader in Sheffield, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at XLN full-time (More than 5 years)

    Pros

    There are full pocket of positive reasons you'd like to work at XLN, but just to have few of them:
    1. dynamic environment which expands and changes. this helps to gain experience on how to handle different situations.
    2. in Tech side, big diversity of the technologies is been used which is a great great great opportunity to work on different tech stack.
    3. friendly colleagues
    4. nice office
    5. free and nice Friday morning breakfasts!

    Cons

    well, like all other companies there is pressure on deliverable. fix deadline on releasing codes to live environment, makes it a bit stressful.

    Advice to Management

    Keep going the awesome job you are doing. thumps up!


  2. "Most unprofessional/sneaky company I’ve ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at XLN (More than a year)

    Pros

    There’s a pool table upstairs

    Cons

    Worst management ever - absolute farce

  3. "Retentions Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Retention Agent in London, England
    Current Employee - Customer Retention Agent in London, England

    I have been working at XLN full-time (More than 3 years)

    Pros

    Great friendly company to work for.

    Cons

    More progression and development would make it better

    XLN Response

    22 May 2018 – HR Manager

    Hi there,

    Thanks for your review.

    We’re glad to hear your experience at XLN was mainly positive. Making sure we reward star performers is one of our biggest priorities, so it would be great... More


  4. Helpful (2)

    "Avoid, Avoid, Avoid."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Broadband Specialist in Sheffield, England
    Former Employee - Broadband Specialist in Sheffield, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at XLN full-time (More than a year)

    Pros

    Very easy to get the job.. for the wrong reasons

    Cons

    As stated in many other reviews, the company is basically a talktalk re-seller, this means you are essentially employed as a middle man to go between end user and talktalks terrible customer service team. technical skills are rarely required as their is nothing in depth technical in XLN's control, As a technical support advisor you are basically logging a fault to pass to talk talk then fobbing the customers off until talktalk decide to fix the issue, you are also expected to sell.. yes SELL! you will be given targets for sales and disciplined when they are not met, so even tho you are more then likely speaking to a customer because the service isn't working correctly you are expected to get them to spend more money and be tied to a company that is failing them for a longer term.. absolute joke!. Management is poor at best, most of the team leaders are young and clueless, they boast about promoting within but it is rarely based on merit and is more a case that if your face fits your on the ladder which leaves most of the hard working and skilled staff demoralised and looking to leave within a few months this creates quite a high staff turnover for such a small company. As for senior management they seem interested in nothing other then figures and keeping up public image, i have witnessed them openly verbally abuse members of staff on site with both personal insults and foul language. i found the atmosphere intimidating where no one dares speak out for the fear of being dismissed, very much a case of keep your head down or be shown the door. i would ignore 90% of the generic reviews as you will spot they are all written in the same corporate spiel by either the company themselves or staff are prompted to place them. Honestly look elsewhere if you are looking to be appreciated and have a good sense of job satisfaction, i think almost anyone deserves better then what this company can offer.

    Advice to Management

    Do not offer to speak to me about the issue or my previous employment because as proved the advise is not taken on board which can clearly be seen over the timeline of reviews on here.

    Stop focusing on numbers and look to improve

    XLN Response

    4 Jun 2018 – Copywriter

    Thanks for your feedback.

    We’re very sorry to hear your comments about your time at XLN. We take these kinds of issues extremely seriously, and are always looking for ways to improve. If possible... More


  5. Helpful (4)

    "The worst company I ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Broadband Specialist in Sheffield, England
    Former Employee - Broadband Specialist in Sheffield, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at XLN full-time (Less than a year)

    Pros

    None without a doubt the worsed company I ever had the misfortune of working for

    Cons

    The management lie to staff and customers I was recruited as a network engineer for a company that has no network so spent all my time on the phone being forced to lie to customers the CEO set this company up to grab as much money as it could for its unexpecting customers who believed that they were entering in to a contract with an ISP/Telco only to find out (after they were stuck in an 18 to 24 month contract) that they were a talk talk reseller. The only thing Xln do well is manage there social media presence as they have a large team in London that look over Facebook, Twitter, trust pilot and glass door to try and stop any negative review/reports I will probably receive threats of litigation after this review if I do I'll be happy to post them -- to sum up if you looking for a job avoid like the plate and if your looking for broadband or phone talk talk are cheeper and Xln are just a talk talk reseller so please shop arounf

    Advice to Management

    Stop lieing to your staff and customers

    XLN Response

    23 May 2018 – HR Manager

    Hi there,

    Thanks for your feedback.

    We are really sorry to hear your comments on your time at XLN.

    Transparency and honesty from management is central to everything we do here – and... More


  6. Helpful (1)

    "Incompetent management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hemel Hempstead, England
    Former Employee - Anonymous Employee in Hemel Hempstead, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at XLN full-time (Less than a year)

    Pros

    Clueless managers with no idea what they are doing

    Cons

    Poor pay and ill trained staff

    Advice to Management

    Get fired

    XLN Response

    4 Jun 2018 – Copywriter

    Hi,

    Thanks for your feedback. We’re sorry to hear your experience with us has been negative. We aim to give our team members the skills and support they need to succeed in the business, and do our... More


  7. Helpful (2)

    "Please Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at XLN full-time

    Pros

    London based - please avoid you should just avoid

    Cons

    Sales TLs Bullying Staff- sorest company I have ever worked for

    Advice to Management

    Change your Snr Management

    XLN Response

    9 Mar 2018 – Copywriter

    Hi there,

    Thanks for your feedback.

    We are really sorry to hear about your concerns. We take these kinds of allegations extremely seriously, so if possible please call me on 020 7963 9701 and... More

  8. "Great Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England
    Current Employee - Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at XLN full-time (More than 5 years)

    Pros

    Management believe in personal growth and progression
    There is a sense of belonging and respect
    I have been with the company for over 5 years now and the amount of support I have had in that time is more than anywhere else I've worked.
    Management will listen to you and take on what you say and the feed back provided has helped me become the manager I am today. we all have the same mission and that's to be the best and to go the extra mile

    Cons

    There are no cons if you want to succeed you will.

    Advice to Management

    keep up the great work


  9. "Great Company - Feels like a family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Sheffield, England
    Current Employee - Senior Software Engineer in Sheffield, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at XLN full-time (More than a year)

    Pros

    Good opportunity to learn new skills
    Constant support and encouragement for growth
    Relaxed environment
    Lots of interesting projects
    Agile methodology, keeps good pace for interest
    Health scheme Benefits

    Cons

    Parking available but at a price


  10. "1st class"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Approves of CEO

    I have been working at XLN full-time

    Pros

    Working at XLN is amazing and its such a privilege to work at such a fast growing, developing company.

    People - People are friendly and generous with there time and well versed in there area(s) of expertise. Have a question? ask. Want to try something new? you'll get pointed in the right direction.

    Culture - This is not a typical "Robot 9-5 no life office job!" The office is a fantastic place to work in over looking the Thames. We have a breakout room with a pool table bigger then my bed, a TV for fifa and another TV for the big bang theory, free coffee vending machines, free fruit and free breakfasts. XLNs work culture is first class.

    Cons

    If you are looking for a job where you want to have that "I dont want to go to work tomorrow" feeling, then this place is not for you. I look forward to coming into work here everyday. Everyday here is different :)


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