The role: Operations Manager
The purpose of our Operations Manager is to manage theday-to-day running of the account..

With additional support from a mobile team in Scotland,North, Midlands and a Southern mobile team. These teams will not reportdirectly to you, but there is an expectation to build rapport and relationshipswith engineers and supervisors to ensure standards and SLAs are met.

You will provide management and development of CBRE staffwhilst ensuring operational commitments are met and exceeded across the UK.This role reports into a National Account Manager and directly manages anengineering team.

Key responsibilities are as follows:

• Lead teams to meet and exceed contractual obligations.
• Identify opportunities for contract growth and addedservices to boost revenue and profitability.
• Communicate and implement business policies and processeseffectively.
• Maintain safe and healthy work environments by enforcingCBRE and SJP quality, health, and safety standards across all activities.
• Keep training matrices updated and deliver trainingthrough talent coaches.
• Monitor key KPIs and financial metrics to ensureperformance targets are met.
• Establish audit and control systems to comply withstatutory, policy, and contractual requirements.
• Foster customer focus throughout operations and maintainstrong relationships.
• Staff accounts with competent teams and recruit to addressunder recoveries.
• Provide leadership, guidance, coaching, and support forbest practice in selection, training, assessment, and recognition.
• Facilitate effective communication by participating inmanagement and team meetings.
• Assist with post room duties when needed.
• Prepare and present monthly service reports to clients.
• Build exceptional partnerships with suppliers forcollaborative workplace improvements.
• Implement procurement savings initiatives and monitorprogress.
• Identify areas for improvement routinely.
• Conduct robust contract reviews.
• Respond proactively to safety trends and createinterventions for continuous improvement.
• Track quality across regions and address deficienciespromptly.
• Ensure compliance with mandatory processes, includingaudits, objective tracking, H&S training, and investigations.
• Motivate and equip teams to excel.
• Be accessible and visible to both team and customers.
• Conduct annual appraisals and implement development plans.
• Set clear performance goals and track ongoingachievements.
• Represent CBRE professionally and credibly.
• Drive accountability across the account:
• QHSE: Health & Safety, Environment, Risk Management,Quality
• Operations: SI, Work Order Management, Supplier Management, Projects,Audits
• PeopleManagement: Recruitment, Development,Engagement, Performance
• Procurement and Services: Service delivery, technology compliance, margin improvement

PersonSpecification:

• Previousfacilities management experience
• Motivationaland influencing skills, with high levels of personal integrity
• Organised,able to prioritise and deliver within business critical environments
• Abilityto balance strategic thinking with tactical delivery for client satisfaction
• Abilityto manage conflict and crisis situations effectively with diplomacy andsensitivity
• BIFM andtechnical background is desirable