Dyson Reviews | Glassdoor.co.uk

Dyson Reviews

Updated 16 November 2018
583 reviews

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2.8
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Dyson CEO Jim Rowan
Jim Rowan
104 Ratings

583 Employee Reviews

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Pros
  • "The leadership encourage and are very supportive of flexible working arrangements and work life balance" (in 23 reviews)

  • "Customer focused, great products & a positive plan" (in 34 reviews)

Cons
  • "Senior management reward suck-ups rather than good work" (in 26 reviews)

  • "Lack of work/life balance - its the norm to work 60 hrs a week in certain teams and its frowned up on if you dont respond to emails at 11pm" (in 11 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Land of opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brand Manager in Malmesbury, England
    Former Employee - Brand Manager in Malmesbury, England
    Recommends
    Positive Outlook

    I worked at Dyson full-time (More than 8 years)

    Pros

    I worked for dyson for 10 years and had a huge amount of opportunities given to me. I embraced all of them and progressed massively in my career. I loved almost every minute of it.

    Cons

    Very competitive environment, a vast number of high achievers makes it difficult to stand out and you could feel over-looked. HR is there to protect the organisation and not to support the staff.


  2. Helpful (4)

    "My excitement after I attend company news sharing sessions ends as soon as I sit back at my desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malmesbury, England
    Current Employee - Anonymous Employee in Malmesbury, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dyson full-time (Less than a year)

    Pros

    So many ideas, so much enthusiasm for the future, we will be the leaders in technology... and then back at my desk to carry out boring, badly planned tasks, with broken systems and lack of processes.

    Cons

    Uninterested middle-management who got there because of years of service, not willing to support the talent with any training or even just encouragement.

    Advice to Management

    Streamline processes, sort out the broken IT systems, talk to your team members, empower your people.

  3. Helpful (10)

    "Oct 2018"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Manager in Malmesbury, England
    Current Employee - Design Manager in Malmesbury, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dyson full-time (More than 10 years)

    Pros

    Innovative culture. Engineering central to all business does

    Cons

    Large higherarchy. Low pay. Lack of development opportunities. Lack of mentors.

    Advice to Management

    Train and empower your staff.


  4. Helpful (5)

    "Dyson used to be a Engineering & Technology Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malmesbury, England
    Current Employee - Anonymous Employee in Malmesbury, England
    Positive Outlook
    Approves of CEO

    I have been working at Dyson full-time (More than 8 years)

    Pros

    Still growing and lots of ambition. Great facilities, gym, canteen, new working spaces world wide.
    Steep learning curve for new employees and grads.

    Cons

    Dyson used to be a Technology and Engineering company with strong leadership in these areas. Driving decisions and looking after people, this has gone. It’s now run by finance and HR, badly.
    Decision making and collaboration is terrible, vague committees hold judgement. VP’s and Directors not aligned and in disarray, micro managing and removing accountability from the next level then blaming for poor decisions, Inefficiency in every area, repetition of work. These may be a result of rapid growth however the heart of the company has stopped beating. Great products, innovation, strength in leadership is slipping away. Poor badly thought through top down decision making is strangling the capability of the core workforce creating despondency in the people previously passionate about dyson. New blood is quickly broken down not listen too and absorbed into the daily grind. People development is poor.
    Dyson has the potential to be great it aspires to be in the Sam league as Googles 4.4 stars, Apple 4.0 stars and Facebook 4.4 stars. Dyson 2.8. Stars.

    Advice to Management

    Have a closer internal look. Get leadership back on track fighting for people and working on being a team working toward common goals. Remove self interested back covering obsequious individuals.
    Concentrate on the core values. Change the structure to a faster more accountable start up model.


  5. Helpful (2)

    "Motivating place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malmesbury, England
    Current Employee - Anonymous Employee in Malmesbury, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dyson full-time (More than a year)

    Pros

    - Career progression is there if you’re willing to work hard and in the right way
    - Massive ambition for growth, which is exciting
    - Premium products that are engineered to solve real problems mean we have exciting stories to tell customers
    - Strong management in Direct with laser focus
    - Great subsidised cafes with lots of variety
    - Gym and sports facilities available
    - Great new offices
    - Opportunity to travel in certain roles

    Cons

    - You don’t get to experience the products. All staff should get access to new products. Staff discount is not strong enough I still have an 8 year old Dyson as I can’t afford a new one. Staff must be able to own products to truly be able to market them properly and understand how they work.
    - Some systems are very old and we have some poor foundations.
    - Salary banding is invisible, you don’t know what the financial opportunity is for progression. It’s all kept very hush hush, but this could be a huge motivator!

    It’s not for everyone... but if you like a fast paced environment you’ll do well here.

    Advice to Management

    - Review Staff sales programme
    - Review WFH policies
    - Become transparent with salary banding
    - Keep up the great leadership in Group Direct team


  6. Helpful (11)

    "Great place to work for career progression but horrendous culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Dyson full-time

    Pros

    Great opportunities to do so much! In all of my roles in Dyson I felt extremly lucky to have worked on excellent projects with some really talented people. People really do make that place! If youre in the right team, everything great! Great brand on your CV, plus the products are really exciting even though they are just vacuum cleaners, hair dryers etc...

    Cons

    Lack of transparency
    -Lack of empathy
    -Someone pulled the strings for certain employees in the business (only conclusion I can come to!) despite the fact those employees were causing others distress, being disrespectful, and no one did anything about it, inc HR and SLT
    -Lack of work/life balance - its the norm to work 60 hrs a week in certain teams and its frowned up on if you dont respond to emails at 11pm
    -a few cocky loud voices in the team (favourites becase they shout louder) make it harder for the others to progress

    Advice to Management

    Learn how to praise people. Sometimes a simple thank you is enough...
    -Be transparent with people, if you are sacking someone be honest about it, dont do it and go silent forever, people arent stupid to not notice whats happening
    -reward people with words, bonuses, salary increases, better discounts, better flexibility hours
    -trust your people, in return they will deliver far more
    -appreciate people, dont treat them like they are so easy to replace, dont make them feel worthless


  7. Helpful (7)

    "Utterly disgusted, No direction unless you're in engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in Malmesbury, England
    Former Employee - Finance Manager in Malmesbury, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Dyson full-time (More than 5 years)

    Pros

    Great CEO, Jim has a great plan ahead for the company and there are some amazing staff and friends there.

    Cons

    The CIO is a ticking time bomb, slowly destroying all supporting functions of the company.
    Lack of leadership and direction. Still no plan for the departments outside of RDD.
    Contractors never get paid on time, 4 months on and still awaiting salary.
    Recently outsourced a lot of internal functions which has now stepped back into the dark ages as a result of what was sold as an efficient service.
    Managers are employed and not leaders, often telling staff to work instead of how to work - ironically sharing memes of Steve Jobs being a great visionary but not following his practise!
    A lot of the managers don't believe in what the company does, more about the salary at the end of the month.
    Lack of process, policy, HR are immature compared to companies of a similar size. A common tactic is that if you are bullied or threatened, HR respond with that you can try suing the company but you'll go bankrupt doing it.

    Advice to Management

    Listen to the staff and talent that hold the roof up, instead of cashing your pay check each month. Listen to Jim and James' vision of the future, believe in it, follow it, treat your staff how they should be treated and don't make a guess that a contact centre can replace their role.

  8. Helpful (3)

    "If things don't change they will stay as they are."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Test Technician in Malmesbury, England
    Former Employee - Test Technician in Malmesbury, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dyson full-time (More than 5 years)

    Pros

    Having left the company a year ago.

    Cons

    I think working for a company where people you work alongside are quite happy to go with the flow and suck up to" superiors" at every opportunity.
    The same people quite happy to take benefits that they aren't entitled too and don't have the skills to carry out because it fits in with the politics of the company. The same people happy to take benefit from others that stick their necks out to change things for the better but wouldn't dream of doing it themselves in case of jeopardy to their own personal gain.
    Still want to work for Dyson??

    Advice to Management

    Dyson management?? Working for the company for 15 years or more entitles you too a management position. Are these the people mentioned in cons?? some but not all.


  9. Helpful (2)

    "Exciting place to work but management and systems needs to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malmesbury, England
    Current Employee - Anonymous Employee in Malmesbury, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dyson full-time (More than 5 years)

    Pros

    Working with lots of bright people, no fixed boundary to your role - openness to let you try anything. Interesting projects, willingness to take big risks and invest in strategic projects that will take years to return any value. Always challenging itself to be better. People are friendly, great campus and facilities.

    Cons

    Middle Management are often promoted on time served. They aren't supported or shown how to be great leaders so its pot luck if you get a good one or not (more often than not they're poor managers) - afraid of having honest conversations, more concerned in looking good than helping/supporting their people.
    HR team are solely focussed on protecting the company, they appear to give no attention to helping/developing employees, no one trusts them!
    Everyone is fed up with the ageing IT infrastructure/systems and constant inefficiency they cause.
    Pay is below market rate

    Advice to Management

    Invest time and energy in building ups your teams, developing them and compensating them for hard work. Transform the HR team into a function that cares about employees. Invest lots of $$$ in IT systems now!


  10. Helpful (1)

    "The beatings will continue until morale improves."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Food is good in the restaurant

    Cons

    Over worked, underpaid. Fed up with having to pay anyone a living wage (OTE used to bump it into the living wage category, the basic wouldn't keep a roof over anyones head) they have stripped all incentives, reducing the wages bill along with morale. Dyson afford you 18 minutes a day to pee out of break times, however, if you put someone on hold to help them, this eats into your 18 minutes. Just as you start to achieve they find a way to tear you down. All the great things you hear about activities, progression and training, well I'm sure they exist in some realm but not if you're in customer services, there are no magical Dyson perks for you. Except for pizza but this is usually right before they pull the rug from under you, you know, to soften the blow because cheese makes everything alright.

    Advice to Management

    Leave, you've messed it right up.


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