Join Police Digital Service as a Business Change Manager. FTC 12 months. Full time. Salary £55,000 per annum.

About the role

The Business Change Manager is a key delivery role within the Police Digital Service (PDS), responsible for leading the planning, coordination and embedding of business change activities across national programmes and PDS internal initiatives.

Working with forces, programme teams and multi-agency stakeholders, the post holder ensures that people, process and cultural change are understood and managed effectively so that new capabilities transition smoothly into operational service.

The role acts as the primary point of contact for allocated forces and programmes, supporting readiness, engagement, adoption and benefits realisation, and ensuring that national change activity is delivered consistently and professionally.

Our Values are:

• We value People
• We do the right thing
• We are innovative
• We are one Team
• We are proud and passionate

Benefits - Police Digital Service (pds.police.uk)

Key Responsibilities

Change Delivery & Adoption

• Lead the delivery of business change activities across assigned programmes and initiatives, ensuring alignment with programme objectives.
• Produce and maintain business change artefacts including impact assessments, readiness assessments, change plans and go-live approaches.
• Support forces through all stages of deployment and transition, ensuring new capabilities embed effectively into business-as-usual.
• Monitor adoption, identify barriers, and work with forces and programmes to resolve issues promptly.

Stakeholder Engagement & Force Support

• Act as the main business change liaison for designated forces, building strong operational and strategic relationships.
• Coordinate force onboarding, readiness activity, and stakeholder engagement to ensure alignment and preparedness.
• Facilitate workshops, briefings and meetings to support delivery progress, capability understanding and change adoption.
• Provide consistent messaging and representation of PDS priorities, ensuring forces are aware of expectations and national developments.

Change Planning, Analysis & Design

• Lead business change impact analysis, user needs assessment and process mapping to inform decision-making.
• Apply recognised change management methodologies (e.g., ADKAR, Prosci) to structure change activity and reduce resistance.
• Identify change-related risks, issues and dependencies, and coordinate mitigation planning.
• Support the development of solution designs by articulating end-user and organisational impacts.

Communications, Learning & Engagement

• Work with communications and learning functions to develop tailored engagement materials and training approaches.
• Prepare high-quality written briefings, reports, updates and presentations for senior stakeholders.
• Ensure forces and staff understand the purpose, benefits and operational impacts of change.

Benefits Realisation & Continuous Improvement

• Support benefits identification, baselining, tracking and reporting for assigned programmes.
• Capture lessons learned and contribute to enhancing PDS change frameworks and standards.
• Promote user-centred design and evidence-based approaches across change activities.

Leadership & Representation

• Provide expert guidance on change management practice to internal teams, suppliers and forces.
• Represent PDS at national policing forums, steering groups and conferences as required.
• Deputise for the Senior Business Change Manager or Head of Business Change when necessary.

See Candidate Pack for full details.

Diversity, equity and inclusion

We are committed to equal opportunities for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. All applicants will be considered without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, parental status, nationality, neurodiversity or disability status.

Working Arrangements

This is a remote role.

All applicants must be eligible to undergo NPPV3 (Non Police Personnel Vetting Level 3) and SC vetting clearances. Successful applicants will require NPPV3 clearance to have been cleared before starting with PDS.

Please note, we may choose to close the advert early if we receive a high volume of applications for this role so please endeavour to complete your application as soon as possible