This is a high-impact leadership role that bridges strategy and operational delivery, combining board-level influence with hands-on engagement with customers……
The Sales Operations Manager is responsible for leading the sales operations function, ensuring the sales team operates efficiently by providing administrative,……
The Sales Operations Manager is responsible for leading the sales operations function, ensuring the sales team operates efficiently by providing administrative,……
In the TOP10 Engineering Consultancies in France, the Group provides services in industrial project management, supply chain, architecture and development of……
Whilst you will have London, Manchester, Newcastle or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these……
Analyse sales performance and margins, and conduct a comprehensive review of costs (labour, raw materials, equipment, etc.), providing clear explanations,……
Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may……
Experience developing consulting offers, reusable assets, sales materials or thought leadership. Whilst you will have London, Manchester or Glasgow as an office……
A track record of contributing to commercial success through personal sales and influencing P&L growth. Whilst you will have London, Manchester, Newcastle or……
Comfortable identifying new opportunities, expanding client relationships, and supporting sales activities. Whilst you will have London, Manchester, Newcastle……
Minimum 5 years' experience in business development, partnership management, fundraising, sales, or organisational growth. Digital Art & Video Game Club.…
Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may……
All candidates must hold active UK Security Clearance due to the nature of the project. Whilst you will have London, Manchester or Glasgow as an office base……
Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may……
Full driving licence that permits driving within GB. In role, you will spend on average [2] stays offshore (subject to weather) approximately 4-6 times a year.…
Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may……
This is a high-impact leadership role that bridges strategy and operational delivery, combining board-level influence with hands-on engagement with customers……
Innovation - work with the Industry Head to create a compelling improved future position for the Industry, including the outcomes and investment required to……
This is a highly visible role, sitting at the centre of account strategy, operational governance, transformation activity and performance improvement.…
Whilst you will have London, Manchester, Newcastle or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these……
Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may……
As the Change Execution Director for AI and Data in Credit Risk, you will be a senior leader responsible for driving the successful implementation of our most……
Lead AI-driven transformation – Will have experience of leading teams, delivering end-to-end data, AI, and GenAI strategy engagements from discovery to……
Track record of identifying opportunities, building strategies, and driving change with senior leadership through creativity, relationship building and focused……
Own team performance, driving delivery quality and commercial success (for instance through proposals, scoping/estimation, and account expansion).…
As part of the Sales team, you will be on the front line of the sales process for the UK market, working on the top of the funnel to contact our ideal customer……
As the Director of Customer Experience at TSG, you will be the single accountable owner of how every customer feels about the business, across every interaction, every day. Reporting directly to the CEO and sitting on the Leadership Team, you will play a critical role in shaping and delivering a market-leading customer experience strategy.
This is a high-impact leadership role that bridges strategy and operational delivery, combining board-level influence with hands-on engagement with customers and teams. You will lead the evolution of TSG’s customer experience capability, ensuring we continue to set the benchmark for excellence as we scale.
This role is UK-based with regular travel to customer sites and TSG offices.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.
TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.
Why should I work for TSG?
Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on-board and acted upon
Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
Customer Experience Ownership
Own the end-to-end customer journey across all service lines
Build real-time visibility of customer sentiment and experience
Implement early warning systems to proactively identify and resolve issues
Lead high-priority escalations and at-risk customer scenarios
AI & Insight Capability
Drive the transition from traditional NPS to full-spectrum sentiment intelligence
Leverage AI, data, and analytics to generate actionable insights
Translate data into clear commercial and strategic recommendations
Commercial Accountability
Own retention performance and drive improvements in ARR, churn, and NRR
Identify opportunities for growth through enhanced customer experience
Balance customer advocacy with strong commercial awareness
Cross-Functional Leadership
Influence and align teams across the organisation around customer experience
Lead change initiatives that improve customer outcomes
Contribute to strategic planning, board reporting, and organisational direction
Customer Engagement
Build strong relationships with key customers
Conduct regular proactive reviews and engagement
Act as a trusted, visible representative of TSG
Knowledge, Skills & Experience;
Senior leadership experience in customer experience, customer success, or operations—ideally within technology or managed services
Strong commercial acumen with experience managing retention, growth, and customer lifecycle metrics
Hands-on experience with AI, data, or sentiment analysis tools
Proven ability to influence at executive and board level
Strong change management capability across complex organisations
Excellent communication skills, both strategic and operational
Highly collaborative, resilient, and results-driven approach
Benefits;
25 days annual leave + public holidays, rising with length of service
Employee benefits trust
Company bonus scheme
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Healthcare and cash plan
Electric vehicle salary sacrifice scheme
Cycle to work scheme
Employee discounts
Employee assistance programme
Paid CSR Days
Company sick pay and income protection cover
Enhanced Maternity and Paternity pay
Employee recognition scheme
Eyecare vouchers
Discounted gym membership
Long service rewards
If this sounds like the role for you, please apply today to be considered.