Job Title: Daytime Concierge

Location: Rotherhithe SE16, London

Salary: From £28,000 to £36,000.00 per annum (Depending on experience)

Hours: This position operates on a shift pattern of 7:00am to 7:00pm, working 4 days on and 4 days off.

Job Summary and key responsibilities

The concierge duty is to ensure the best possible smooth running of the property. The concierge must be of smart appearance, courteous, observant and willing to assist lessees, residents & visitors at all times.

Key Responsibilities:

• The security of the building and the safety of residents are of the utmost importance.

• Familiarise oneself with all residents so that strangers can be identified.

• Respond to telephone calls as swiftly as possible, receive and log deliveries and deal with general enquires.

• Ensure as best possible residents conform to lease regulations i.e. items in c/p, hanging of washing, noise etc., are adhered to.

• Maintain a central daily logbook.

• To assist contractors when on site, with keys, location and background knowledge, and enter attendance into daily log.

• Maintain an up-to-date list of emergency services and contractors telephone numbers.

• Report any Health and Fire Safety issues to the Managing Agent undertake monthly emergency lighting flick test and record.

• Keep the Concierge front desk clean and tidy and free from combustible materials at all times.

• Clear up all litter, leaflets etc. from within the common areas or around the estate.

• Ensure there are no obstructions i.e. prams, bicycles etc. or hazardous materials within the common areas.

• Inspect all common parts lights and replace defective bulbs where necessary, and record in log-book. Faulty light units are to be brought to the attention of the Managing Agent.

• Carry out regular security patrols of the estate and ensure all internal fire, entrance and exit doors and kept closed.

• Check all ground level drains and gullies around the property. Report any major blockages to the managing Agents.

• Check operation of door locks, closers and door entry systems and report any faults to the Managing Agents.

• Keep adequate stock of light bulbs and cleaning products, stationary, household items, gym household items. Orders to be placed by Managing Agents.

• Parcel management for residents

Additional Duties where needed:

• Liaise with Managing Agent out of hours team regarding issuing of instructions to contractors for repairs/maintenance where required.

• Check and deal with matters reported by residents. Advise the Managing Agent if necessary.

• Remind contractors/residents of building working hours restriction.

• Notify Managing Agent of any works being undertaken within demised flats which may require a Licence to Alter.

• Assist in facilitating service contractors’ site visits arranged by the Managing Agent, or residents. This particularly applies in emergency situations to ensure the safety of residents.

Skills required:

• Excellent communication, written and verbal

• Professional telephone manner

• Excellent time management and organisational skills

• Previous experience is essential

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.