British Gas Reviews

Updated Sep 13, 2021

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Found 1,099 of over 1,155 reviews

2.8
32%
Recommend to a Friend
27%
Approve of CEO
British Gas Chief Executive, Centrica Consumer Sarwjit Sambhi (no image)
Sarwjit Sambhi
216 Ratings
Pros
  • "Great people average pay good benefits(in 50 reviews)

  • "good work/ life balance, exposure to global opportunities(in 47 reviews)

  • Cons
  • "Senior management are all over the place(in 34 reviews)

  • "The long shifts no work life balance constant moaning about call time(in 25 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 3 years

      Good company

      Jun 16, 2021 - Team Lead 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great working environment and company

      Cons

      None that I can think of

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    2. 5.0
      Former Employee

      Great experience and benefits

      Sep 13, 2021 - Business Analyst in Edinburgh, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      bonuses and opportunity to progress.

      Cons

      Series of cutbacks and redundancies.

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    3. 3.0
      Current Employee, more than 5 years

      Ok Company

      Sep 13, 2021 - Smart Meter Engineer in Birmingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Competitive salaries and good training

      Cons

      Tend to make promises and not keep them

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    4. 5.0
      Current Employee

      British gas

      Sep 3, 2021 - Smart Energy Expert 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great training, many company benefits.

      Cons

      No cons to share, great company.

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    5. 4.0
      Former Employee

      Good job and mostly good people

      Sep 1, 2021 - Customer Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - if you have a good manager it makes the job a lot better - good benefits e.g. holidays, pension, sick pay, shares - good atmosphere

      Cons

      - job can be tedious - some odd figures in higher management

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    6. 3.0
      Former Employee, less than 1 year

      Poor training

      Aug 31, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent starting salary for a customer service role

      Cons

      Barely any training during lockdown and expected to handle queries you’re not trained on

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    7. 3.0
      Current Employee, more than 5 years

      Meh

      Aug 31, 2021 - Collections Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Leading energy supplier, relatively safe job

      Cons

      Very limited opportunity for advancement

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    8. 5.0
      Former Employee, more than 1 year

      Good company

      Aug 27, 2021 - Insight Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice environment and interesting projects

      Cons

      No clear path for progression

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    9. 4.0
      Former Employee, more than 1 year

      Good Money for Job

      Aug 24, 2021 - CSA - Customer Service Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Team Spririt, decent salary and good benefits

      Cons

      Adhering to strict timings and scripts

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    10. 3.0
      Current Employee

      Painful

      Aug 19, 2021 - Customer Service Agent in Cardiff, Wales, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      BG do take very seriously vulnerable customers, and are out there every night of the year for those people.

      Cons

      Slow, painful to use systems

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    Viewing 1 - 10 of 1,099 Reviews

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