British Gas Reviews | Glassdoor.co.uk

British Gas Reviews

Updated 20 March 2019
532 reviews

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2.8
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British Gas Chief Executive, Centrica Consumer Mark Hodges
Mark Hodges
160 Ratings

Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Edinburgh, Scotland
    Current Employee - Customer Service Advisor in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Gas full-time (More than 5 years)

    Pros

    Great benefits. Great office In Edinburgh. Rate of pay is great in comparison to other call centres.

    Cons

    There are none other that hitting targets and promoting services which is standard for call centres.

    Advice to Management

    None


  2. "Alright but no progression and management that doesn’t listen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Cardiff, Wales
    Current Employee - Customer Service Representative in Cardiff, Wales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at British Gas full-time (More than a year)

    Pros

    Salary, holiday and benefits and location

    Cons

    Failing business, no progression, senior leadership don’t have a clue what they’re doing

    Advice to Management

    Look into your agility value and try to put it to use

  3. "Long hours - Management not flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor
    Current Employee - Customer Service Advisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 3 years)

    Pros

    Work life balance
    Easy money
    Free fruits and drinks

    Cons

    Long shifts (10h)
    Management is not very flexible in its approach
    Difficult to develop into new roles
    Job is boring

    Advice to Management

    Improve retention by offering development of skills, diversity in the job


  4. "Good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Glasgow, Scotland
    Former Employee - Customer Service Associate in Glasgow, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 3 years)

    Pros

    Great salary and bonus structure.

    Cons

    Saturday working. Can be long shifts.


  5. "Great place to work and great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at British Gas full-time (More than 10 years)

    Pros

    Great team of people, lots of challenges

    Cons

    Can be like an oil tanker at times

    Advice to Management

    Be clearer on direction


  6. "Good but not innovative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at British Gas full-time

    Pros

    Great working environment, well looked after

    Cons

    No clear management, too many chefs in the kitchen, no accountability everyone has a say an opinion


  7. "Typical of a company of this size?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Leicester, England
    Former Employee - Relationship Manager in Leicester, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than 10 years)

    Pros

    Associated perks & discounts with third parties

    Cons

    HR becomes a faceless beast
    Employees are treated like a number and USED alot by middle management

    Advice to Management

    Transparency helps to build trust and confidence with your employees

  8. "Customer sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at British Gas full-time

    Pros

    Very flexible with your working Hours.

    Cons

    Also changing the commission structure from one week to the next.

    Advice to Management

    The management aren't strong enough


  9. "Smart meter install South wales"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at British Gas full-time

    Pros

    Career opportunities, people and benefits

    Cons

    Too much middle management who haven't a clue


  10. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Salford, North West England, England
    Former Employee - Customer Service Advisor in Salford, North West England, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at British Gas full-time (More than a year)

    Pros

    Flexible Working and good training

    Cons

    pressure to sell and complex processes