British Gas Reviews

Updated 17 May 2021

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2.7
33%
Recommend to a Friend
27%
Approve of CEO
British Gas Chief Executive, Centrica Consumer Sarwjit Sambhi (no image)
Sarwjit Sambhi
195 Ratings
Pros
  • "Great people average pay good benefits(in 50 reviews)

  • "good work/ life balance, exposure to global opportunities(in 47 reviews)

  • Cons
  • "Senior management are all over the place(in 34 reviews)

  • "The long shifts no work life balance constant moaning about call time(in 25 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      Test Manager

      1 Apr 2021 - Test Manager in Staines, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lovely Work Culture and Great people to work with

      Cons

      Can't think of any. Truly was a highlight in my career

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    2. 4.0
      Current Employee, more than 3 years

      Great place to work

      17 May 2021 - Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Very relaxed and good people - great work life balance

      Cons

      - frustratingly slow to progress projects sometimes

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    3. 1.0
      Current Employee, more than 10 years

      Poor management from the top down

      8 May 2021 - Technical Engineer in Plymouth, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The job itself and customers' are great.....until management calls.

      Cons

      A bullying management style has recently become the go to approach. Unrealistic output targets/job times are breeding bad behaviours and driving down the quality of work. Productivity and output currently take precedence over any other work measures. Employees are actively punished for not performing as expected in this area, even when an individuals quality of work, cost per job, customer experience etc is all deemed to be excellent.

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    4. 2.0
      Current Employee, more than 3 years

      You will be thrown under the bus at any opportunity!

      6 Apr 2021 - Customer Service Advisor in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay is good for a call centre job Extensive training You will know what you're doing when you get on the phones

      Cons

      Absolutely no progression Management will no keep you up to date with where the business is going. Threatened to be made redundant and choice reversed the week before it went ahead The mental health aspect is not worth the money you are paid and the partner they use "my health" are useless in helping with any health issues.

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      1 person found this review helpful
    5. 2.0
      Current Employee, more than 10 years

      It was once a job for life

      6 May 2021 - Technical Engineer in Dundee, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay is better than average. That's currently the only plus.

      Cons

      Toxic work environment. Line managers are only out to punish you, they will watch you like a hawk and as soon as you slip up they will try to get you in for a disciplinary. Far too much micromanagement. The senior leadership have recently decimated the terms, conditions and pension in this job. It used to be a job for life, a job that I've done now for many years but I no longer want to work for British Gas or its parent company Centrica any more.

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    6. 3.0
      Former Employee, more than 1 year

      Standard large corporate

      10 May 2021 - Software Developer in Milton Keynes, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Large corporate lots of support and infrastructure

      Cons

      Large corporate means its hard to get things done quickly

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    7. 3.0
      Current Employee, more than 5 years

      Good company

      11 May 2021 - Dual Fuel Smart Meter Engineer in Basildon, East of England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good working hours, bonus ok

      Cons

      Old systems, due an update.

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    8. 3.0
      Former Employee

      Good and bad

      5 May 2021 - Customer Service Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great facilities on site and thorough training before starting.

      Cons

      Systems are difficult to negotiate and crash. Customers are generally calling to complain.

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    9. 4.0
      Former Employee

      Would recommend

      6 May 2021 - Gas Technician in Glasgow, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good balance of work and life

      Cons

      Pay lower than elsewhere avvilable

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    10. 2.0
      Current Employee, more than 5 years

      It's stable enough but challenging

      13 May 2021 - Customer Manager in Windsor, South East England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Stable company and they try to look after your health

      Cons

      Managers are too busy to help. Leadership structure is constantly changing

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    Viewing 1 - 10 of 1,030 Reviews

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