Customer Service Representative applicants have rated the interview process at Marks & Spencer with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 73.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 14 days to get hired, when considering 38 user submitted interviews for this role. To compare, the hiring process at Marks & Spencer overall takes an average of 12 days.
Common stages of the interview process at Marks & Spencer as a Customer Service Representative according to 38 Glassdoor interviews include:
One on one interview: 30%
Presentation: 14%
Skills test: 11%
IQ intelligence test: 11%
Drug test: 9%
Phone interview: 7%
Personality test: 6%
Group panel interview: 6%
Background check: 3%
Other: 3%
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I applied through an employee referral. The process took 1 week. I interviewed at Marks & Spencer (London, England) in Jun 2023
Interview
The interview process was quite easy. They asked very basic questions about myself and things to do with my CV. Then they asked questions about how I would be a good fit into the company, how I am with dealing with customers, and how capable I am with using technology.
Went well, followed a booklet of prewritten questions. Took about 30 minutes, questions differ based on whether they have facilities such as a bakery, clothing store, etc. Friendly team, not intimidating.
Interview questions [1]
Question 1
What was a problem you encountered in a previous role and how did you tackle it.
I interviewed at Marks & Spencer (Stamford, England)
Interview
Poor..interviewing manager joked he was applying for job too. Then 5 mins later confirmed he was interviewing me. Shouldn't trick people. Also said my capacity wouldn't work with shifts on offer...why get me in...knew the hours I was available.
Assessment centre style easy relaxed and then you do a 1-1 interview where you are asked about past experiences and why food and why m&s so that’s how it was ye
Interview questions [1]
Question 1
Describe how u would handle if something went wrong for customer