The role

Do you have a proven track record with digital administration, with a passion for Compliance, Health, Safety and Training? Then this could be the perfect job for you! We’re looking for an exceptional Team Assistant to make a difference in our challenging, fast-paced repairs & maintenance department. The role will support our entire department nationally but be based out of our brand-new East Sussex depot in Hastings, TN35.

You'll become an essential member of the Direct Services department, providing comprehensive, efficient, and proactive administrative support specifically targeting Fire Risk, but assisting our Health, Safety & Training Operations Manager in all aspects of their workload. You'll work as part of a tight-knit team, supporting Managers, Technicians, other Operational support staff, and various colleagues around the organisation. You'll successfully deliver works to a high quality, as detailed within digitised orders, fulfilling our first-time fix, ensuring safety compliance, appointment objectives, and resident satisfaction criteria, with efficient and productive working practices and value for money in mind always. Additionally, you will ensure all internal communications and support is provided to a high level to promote action fulfilment and take a proactive approach to maintaining department compliance.

Please note, this role is being offered on a 12-Month Fixed Term Contract/Secondment. This is a fully office-based role, regular hybrid working will not be considered on this occasion.

Essential:

We must ask that you fulfil the following list of requirements to be considered for interview:

• An administrative background, with a proven history of working in a challenging, fast-paced, office environment.
• Ability to work alone at times and able to manage time and workload accordingly.
• An excellent level of numeracy and literacy is key, along with the computer skills sufficient to learn and operate our in-house systems and technology.
• Competent in the use of digital systems to keep detailed and auditable records, whilst raising jobs, making queries and updating notes.
• Able to demonstrate our HEART behaviours and culture.
• Confidence to challenge colleagues, sometimes in a more senior position.
• A positive approach towards collaborative one-team working is essential, with Customer Satisfaction as a priority.

Beneficial:

The following would also be ideal, but full training will be given, so the ability and passion to learn would be as important:

• Good knowledge of Health and Safety in the workplace, and any other relevant legislation and/or regulatory requirements pertaining to Fire Safety and Repairs.
• Able to occasionally travel to other regions within the business.
• Previous experience of working within a Social Housing or similar customer focused environment would also be useful.
• Previous experience of web-based CRM’s and Scheduling Platforms, plus Housing Enterprise, Proactis, and Asbestos Portals would be an advantage, but by no means a necessity – the ability to learn is more important.

We envisage the successful applicant working 35 hours per week, between 09:00 – 16:30, Monday through Friday. There is room for some negotiation for the right candidate, and we would consider job shares / part-time working, where we can successfully fill all 35 hours.

In your supporting statement, please address how you meet the above criteria and that of the Job Profile providing examples.

Please note, we reserve the right to interview and close the advert early, so it is important that you submit your application as soon as possible detailing as much information about you and your prior experience as you can – applications are shortlisted via a numbered scoring system, submitting just a CV will not score you the desired amount alone to progress to interview.

Advert closing date: Sunday, 7th June 2026. With interviews: Friday, 19th June 2026.

Interested?

If you are passionate about your work and share our ambitions, we look forward to hearing from you.

If you would like further information, feel free to call:

Graeme Hodges

Head of Direct Services – East Sussex & Kent.

M: 07725 736 020

E: Graeme.Hodges@Southernhousing.org.uk

OR

Jake Towse

Health, Safety & Training Support Operations Manager

M: 07971 834 555

E: Jake.Towse@Southernhousing.org.uk

Applying for roles with us

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion & Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Work Location: In person