Implementation Consultant (AI SaaS)

Remote | United Kingdom

Salary: within the region of £48,000 to £62,000 depending on experience

Most Implementation Consultants configure software.

In this role, you'll help customers rethink how they measure quality.

At evaluagent, we're helping organisations move from traditional, manual quality assurance to AI-powered quality evaluation.

Our customers have often spent years building quality programmes designed around human assessors. Your job is to help them translate that expertise into AI-powered evaluations they can trust.

It's a role that's part consultant, part problem solver and part educator.

If you enjoy working with customers, asking great questions and helping people solve genuinely complex challenges, you'll love this role.

What makes this role different?

This isn't about following a project plan or ticking off implementation tasks.

Every customer has their own view of what great quality looks like. You'll work alongside Quality, Operations and Customer Experience leaders to understand their goals, challenge assumptions where needed and help them build confidence in a completely new approach.

You'll run workshops, lead onboarding engagements, guide proof of concepts and help customers understand not just how to use evaluagent, but why AI evaluates conversations differently from traditional QA.

Just as importantly, you'll teach customers how to build and refine their own evaluations, so they leave every engagement confident and self-sufficient.

Along the way, you'll work closely with Product, Customer Success, Sales and Technical Success, bringing customer insight back into the business and helping shape how we continue to evolve our platform.

We're looking for someone who...

• Has experience working directly with customers in an implementation, onboarding, solutions or consulting role, ideally within a SaaS or technology business.

• Is an exceptional communicator with excellent written and verbal communication skills and strong attention to detail.

• Thinks analytically and enjoys turning complex business challenges into clear, practical solutions.

• Has a strong understanding of AI and Large Language Models, with the ability to explain AI-powered evaluation to both technical and non-technical audiences.

• Is confident facilitating workshops and building trusted relationships with senior customer stakeholders.

• Believes the best consultants help customers become self-sufficient rather than dependent.

• Enjoys working collaboratively across Customer Success, Sales, Product and Technical Success.

• Takes pride in delivering great work and is always looking for ways to improve.

Bonus points if you've worked with contact centre technology, quality management, workforce engagement, CCaaS, or have experience helping customers move from manual processes to AI-powered solutions.

Curious to see if there could be a fit?

Click HERE for the full JD.

Why evaluagent?

We're a remote-first company with an ambitious team across the UK and US, helping organisations transform customer experience through AI.

You'll join us at an exciting stage of growth, where you'll have the opportunity to influence how we deliver for customers, develop best practices that scale across the business and play a key role in the future of our Delivery team.

What you'll get

Flexibility & Remote Working

• Fully home based within the UK

• Flexible working hours

• Monthly home working allowance

• Co-working space allowance

• Work from abroad for up to 6 weeks each year

• Regular team meet-ups

Time Off

• 25 days annual leave, plus bank holidays

• Your birthday off

• Paid volunteering day each year

• Enhanced company sick pay

Health & Wellbeing

• Private medical insurance with Vitality

• Mental health support

• Life assurance

• Pension contribution via salary sacrifice

Important Information

Location: Home based in the UK - we don't have an office base

Sponsorship: Unfortunately, we are unable to offer visa sponsorship for this position. Applicants must have the right to work in the UK.

ED&I at evaluagent

We are committed to employing the best people with the right experience and qualifications for the role. We provide equal opportunities for all our candidates and employees and do not discriminate on any factors such as gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. When applying, please let us know of any accessibility requirements you may have for your interviews and we will do our best to accommodate.

Application Closing Date

This role operates on a rolling interview process, meaning we will be conducting interviews until we extend an offer. As a result, candidates may progress through the interview stages at varying paces.