Job Summary:

Engineer III – Availability Services Platform Engineering

Location: London, UK

Division: Ticketmaster International

Contract Terms: Permanent

THE TEAM

You will be working as part of a cross functional platform team to deliver infrastructure and platform services for Ticketmaster’s ticketing product(s) in our North American and international markets. Partnering with product and software engineering teams to ensure alignment on achieving business goals for the Availability Services product suite.

THE JOB

Ticketmaster is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

You will consult on and help to implement solutions as part of a Product Delivery team. Enabling teams to deliver software faster by creation of tooling and automation, providing operational support for a range of products, including the delivery of ticketing and associated solutions for major tournaments and high-profile sports clubs and events.

Because our business is online 24/7, you will be required to work out of hours and provide on-call duty on a rotational basis.

WHAT YOU WILL BE DOING

• Supporting and maintaining a hybrid Windows and Linux infrastructure , ensuring stability, performance, and operational efficiency.
• Partnering with product engineering teams to bring new features and platform components into production, contributing to a seamless deployment pipeline.
• Automating recurring tasks, deployments, and testing workflows using infrastructure-as-code and scripting tools to improve consistency and speed.
• Designing and implementing highly available, fault-tolerant systems that meet performance and scalability demands.
• Planning, organizing, and clearly communicating project progress and outcomes to stakeholders and team members.
• Driving continuous improvements in system architecture, security , and operational processes to meet PCI compliance and internal standards.
• Diagnosing and resolving complex issues across the full technology stack, from infrastructure to application level.
• Conducting regular infrastructure audits, identifying gaps, and maintaining a well-prioritized backlog of improvements and enhancements.
• Creation and maintenance of observability dashboards to maintain SLA/SLI requirements.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Solid hands-on experience working with public cloud platforms , particularly AWS , including infrastructure provisioning and cloud-native services.
• Hands-on expertise with Kafka Streams for real-time data processing. Solid knowledge of stream processing concepts , Schema Registry, and Service Mesh.
• Comfortable working with and integrating RESTful APIs , enabling automation, observability, and platform extensibility.
• Solid experience with Java (17+) and Spring Boot .
• Practical experience provisioning infrastructure using Terraform or CloudFormation , following infrastructure-as-code principles.
• Strong knowledge of Windows and Linux server configuration and administration , with the ability to support hybrid environments.
• Experience building observability dashboards using tools like Splunk, Kabana , and Grafana .
• Proficient in scripting languages such as PowerShell, Bash, and Python , with a strong focus on automation and operational efficiency.
• Skilled in using configuration management tools like Ansible, Chef, or Octopus Deploy to streamline and standardize infrastructure deployments.
• Familiar with network storage technologies , such as NetApp and Amazon S3 , including setup, management, and optimization.
• Experience with agentic coding tools like Claude Code or OpenAI Codex .

YOU (BEHAVIOURAL SKILLS)

• Applies advanced troubleshooting skills to proactively resolve issues and minimize operational disruption.
• Demonstrates strong analytical thinking and a solution-oriented mindset, regularly identifying opportunities for improvement and innovation.
• Uses sound judgment to select appropriate methods, tools, and approaches for solving complex technical challenges.
• Actively contributes to the design and architecture of systems, ensuring alignment with business goals and technical strategy.
• Regularly reviews performance, security, and quality metrics , identifying trends and taking action to maintain operational excellence.
• Embraces new ideas with an open and adaptive mindset , actively seeking opportunities to experiment, learn, and grow.
• Shares and applies proven solutions and best practices from across teams to drive consistency and efficiency across the organization.
• Consistently delivers work to a high standard , demonstrating ownership, precision, and a commitment to continuous improvement.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Remote

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.