Location: Middlesbrough

Job Type: Full-time, Permanent

About the Opportunity

Are you looking to fast-track your career in business management? We are recruiting a motivated Management Trainee to join our expanding team in Middlesbrough. This is a practical, entry-level role designed for individuals who want to develop practical skills across sales, customer service, and team leadership.

You will receive comprehensive, hands-on training from day one, working alongside our established management team to learn our business from the ground up. This position is well-suited to recent graduates, career changers, or individuals with a background in retail, hospitality, or customer-facing roles who are ready to step up into a leadership career.

Key Responsibilities

Customer Service & Client Engagement

• Act as the first point of contact for customers, providing professional and helpful assistance.
• Handle product enquiries, resolve customer issues efficiently, and maintain high satisfaction levels.
• Build and maintain positive relationships with clients and members of the public.

Sales & Commercial Growth

• Support daily sales activities and contribute to team targets.
• Learn to identify customer needs and explain product benefits clearly.
• Stay up-to-date with current promotions, services, and brand campaigns.

Operations & Team Leadership Development

• Participate actively in our structured training and mentorship programmes.
• Gain exposure to daily business operations, stock/service management, and team coordination.
• Assist supervisors with operational tasks to understand how a business runs smoothly.
• Ensure compliance with workplace policies, including health and safety standards.

Candidate Profile

Skills & Experience Required:

• Previous experience in a customer-facing environment (e.g., retail, sales, hospitality, call centres) is advantageous, but full training is provided.
• Excellent verbal communication skills and a confident manner when speaking with the public.
• Strong team-working abilities with a proactive approach to learning new skills.
• Basic IT literacy and comfortable working with numbers.

Key Attributes:

• Reliable, punctual, and self-motivated.
• Eager to take on responsibility and progress within a business environment.
• A professional attitude with a genuine focus on delivering quality service.

What’s on Offer?

• Fully funded training program with dedicated mentor support.
• Transparent career progression pathways into supervisory and management roles.
• A collaborative, high-energy team environment.
• Regular performance incentives and bonuses.

To Apply

If you are ready to build a long-term career in business management and sales, please submit your CV today for consideration.

Job Type: Full-time

Pay: £30,000.00 per year

Benefits:

• Bereavement leave
• Canteen
• Company events
• Company pension
• Free parking
• On-site parking
• Paid volunteer time
• Sick pay
• Work from home

Work Location: In person