Your Role
An opportunity has arisen for a Sales & Service Coordinator based in Chelmsford, Essex. The main purpose of this role is to work within the customer services team, answering incoming internal and external calls, to make outgoing calls to existing customers to process order’s accurately on in house system, to sell the ADM range of products whilst assisting with all general enquiries along with general admin duties.

Your Responsibilities

• Make outgoing calls – internal and external.
• Answer incoming calls – internal and external.
• Advertise the latest promotion and up sell ADM range.
• Ensure orders are processed accurately in accordance to the time frame.
• Keep all account details up to date for audit trail.
• Establish and build a good rapport with customers as well as office based and field sales colleagues.
• Handle and resolve issues, direct customers to the relevant department.
• Provide a high level of customer service at all times.
• Organise and prioritise daily workload.
• Enter complaints to the relevant system.

Your Profile

• Customer service experience.
• Call centre/order process experience.
• Telephone sales experience.
• Excellent verbal and written communication.
• I.T literate – Outlook, Word and Excel.
• Organisation and planning.
• Telesales skills.

Your Future Perspective

• Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models
• Room for innovative thinking and growth with the possibility to manage your own career path.
• A company culture which promotes continuous learning and diversity. To assist with this all colleagues are able to join our Women’s and Multicultural Employee Resource Groups, and the ADM Pride Employee Network and the Young Professionals Network. As well as the company wide mentorship programme as mentor or mentee.
• Excellent career opportunities in a world leading nutrition company.
• An attractive remuneration including a variety of social benefits like subsidized health & fitness offers.
• ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life
• Additional benefits and support for maternity and paternity leave
• ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in ‘Mental Health Aware’ training within three months of joining the business.

Learn more about ADM at www.adm.com.
We are proud to be an equal opportunity workplace and value diversity at our company to encourage a diverse range of perspectives, skills, experience and knowledge within our business. To assist with this the Company has established a UK Diversity forum to support participation of underrepresented groups in the work place. If you feel this job is for you, unlock your potential and apply now online informing us about your earliest possible entry date and salary expectation. By applying for this position, you agree to ADM’s privacy notice.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

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