Manager – Support Operations | Government & Commercial Solutions (OneView) | UK | Remote
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We’re searching for a UK‑based Manager – Support Operations to join our Government & Commercial Solutions (OneView) team, so that we can optimise day‑to‑day support operations and deliver consistently excellent service for mission‑critical customers. The Manager – Support Operations will lead a team of three Support Analysts, streamline workflows, and drive evidence‑based improvements (including AI/automation) to meet service targets, elevate customer satisfaction, and reduce cost‑to‑serve.
How You’ll Spend Your Time
Working pattern: Our support window is 09:00–22:00, Monday–Friday (including bank holidays). You’ll typically work standard business hours with flexibility to support coverage when needed.
What Kind of Things We’re Most Interested in You Having
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.
As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
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