Aim of the role:

Working within Redcentric’s Cloud Services Group, this role will join a team of forward-thinking and experienced engineers focussed on ensuring the ongoing reliability, operation, security and evolution of our customer Azure platforms.

The SRE’s engineer's main objective is to design and implement systems and processes that ensure a high level of availability, reliability, and scalability. This includes monitoring systems, responding to incidents, and automating processes to prevent and resolve issues.

The team will collaborate and work alongside our development teams and operational teams to ensure our ongoing customer service and success.

Key responsibilities:

Duties will include, but are not restricted to the following:

• Work as part of a team to ensure ongoing platform operation, security, reliability, efficiency and governance.

• Support the development and engineering teams in building and supporting highly available, scalable solutions.

• Accountable for delivery and support of production and non-production systems within the Azure ecosystem.

• Continuous improvement of operational processes and tooling for building, deploying, and managing systems.

• Develop and maintain automated tooling and processes for building, deployment and platform/configuration management.

• Maintain and improve CI/CD Pipelines.

• Performance tuning and capacity planning actions to align to client business needs.

• Working in, or supporting, implementation teams on Azure migration projects and managed service onboarding.

• Maintain 24X7 availability to ensure operation of production systems.

• Participate in incident management and post-mortem activities to identify and address root causes of outages and improve system reliability.

• Identify opportunities for improving system performance and reliability and develop plans for implementing improvements.

• Provide guidance and training to other team members on best practices and principles within SRE/DevOPS environments when building and operating reliable and scalable systems.

• Stay up to date with emerging technologies and industry trends related to system reliability and performance.

• Collaborate with development, operations, and other teams to ensure that systems meet reliability and availability goals.

This list of responsibilities is not exhaustive, and the role holder is expected to reasonably take on any other responsibilities required to support business activities within the Redcentric Group.

Person specification

The ideal candidate will be able to demonstrate the following skills and experience:

• Demonstrates expert knowledge of their respective domain.

• Desirable – Azure certification in relevant area or working towards.

• Hands-on experience of a range of Azure services across all production and non-production environments – primarily the compute, networking, storage, database, costing, security and IAM, and management tools service groups.

• Solid understanding of DevOps/SRE, continuous delivery and related principles with demonstrable experience using complex CI/CD implementations and IAC tools. e.g., Terraform, Bicep and ARM.

• Solid understanding of modern industry practices and how they translate into architectures and working practices.

• The ability to build and maintain strong relationships with stakeholders at all levels, both internally and externally.

• Ability to understand, communicate and present effectively in business and technical contexts at all levels.

• Capable and confident with complexity and the unfamiliar.

• A passion for technology, constantly looking for innovative ways to improve Redcentric’s offerings and for teaching and influencing others.

• Strives for the highest level of quality and customer satisfaction, whilst focussing on results and outcomes.