JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Location: London, UK; onsite expectation of 3+ days/week

Job Summary:
As a key member of the global Talent & Development team, the Senior Facilitator, L&D Design & Delivery, will facilitate, deliver, and create incredible employee development experiences for JLL.

Working directly with our L&D Product Leads and L&D Partners, your role will deliver talent and development programming that drives the JLL growth agenda. This role is pivotal in scaling our business programming and is a primary role in optimising operations as well as evolving our talent products while shaping a brighter way.

Primary Stakeholders: Head of L&D Design & Delivery, Product Owners, L&D Partners.

Direct Reports: None.

Job Details:
Deliver and develop programs across all talent development products, Leadership, Sustainability, Professional Skills, Onboarding, Performance Cycle, etc. including all levels (management, HR, employees)

Facilitate expert training (both virtual via webinar training and in-person) with an application of adult learning theories, JLL’s brand/learning standards and contemporary approaches to driving true behavioral changes (for in-person, regional travel may be required 5-15%, depending on business needs and budget availability)

Create, design, and update training content, incorporating best practices in adult learning theory

Apply knowledge of talent & development subject areas (i.e., performance management, careers, leadership, sustainability, etc.) to facilitate meaningful discussions

Maintain outstanding delivery standards in accordance with NPS (Net Promoter Score) metrics, qualitative feedback and team-based evaluations.

Broaden or deepen business knowledge, technical or professional expertise as appropriate

Stay updated with industry trends and best practices in leadership and professional development, innovative approaches, tools and techniques in training and development

Evaluate training effectiveness through assessments and feedback and share necessary improvements with project teams to enhance learning outcomes

Support team members, colleagues and peers with ad hoc facilitation efforts when needed

Requirements:
Strong business acumen and the ability to align L&D initiatives with strategic business objectives

Advanced experience in designing and facilitating soft skills training programs, with a focus on leadership, and professional development (may include instructor-led, virtual instructional-led, e-learning, and blended learning solutions)

Expert knowledge in designing engaging and impactful training, using different technological platforms including PowerPoint, Articulate, etc

Excellent presentation and facilitation skills, with the ability to engage diverse audiences

Excellent cross-cultural competence and ability to adjust styles of communicating to varying situations to ensure an inclusive environment

Strong knowledge of adult learning principles and instructional design methodologies

Excellent organisational skills with a starter-finisher mentality with acute attention to detail

Strong listening and communicating in an effective manner; providing regular updates on progress against strategic agenda, including key accomplishments, challenges and support needed; managing expectations proactively to ensure customer delight

Strong project management skills that can deliver solutions against agreed-upon project timelines that achieve desired outcomes and provide great learner experience

Key Technical Skills: Advanced proficiency in virtual training platforms, remote collaboration tools, learning management systems, and content authoring tools. Expert-level MS Office and SharePoint skills.

Education: Bachelor’s or master’s degree preferred in Education, Training and Development, Human Resources, or related field. Advanced L&D certifications such as Certified Professional in Learning and Performance (CPLP) or equivalent strongly preferred.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.