The Service & Team
You will be joining the Solution Hub team, a friendly and experienced group mostly based in the Truro office. The team supports Cornwall Council, the Council’s Group of Companies and the Council of the Isles of Scilly. The service works flexibly and collaborates closely with other areas of the IT department to deliver responsive and effective support.

The Role
This role provides hands‑on support across a wide range of end‑user IT services and activities. You will be involved in supporting day‑to‑day IT needs, working both independently and alongside colleagues across the IT service.

Key responsibilities include:

Supporting office moves, IT equipment installations, site decommissioning and building clearances
Building and provisioning new laptops and desktop devices
Delivering IT equipment to users at home or work locations
Collecting, processing and reusing redundant IT equipment where possible
Working closely with the onsite support team and providing cover when required

The variety of work within the Solution Hub will provide opportunities to gain broad experience across IT services and develop skills within an agile working environment.

Working Pattern
The role is primarily based from the Truro office, with flexible ways of working supported in line with service needs. Some travel to user locations may be required as part of service delivery.

What You’ll Need to Succeed

This role would suit someone who:

Has a genuine interest in IT and a willingness to learn
Enjoys working collaboratively as part of a team
Is customer‑focused and attentive to user needs
Pays close attention to detail and takes pride in quality work
Is self‑motivated, organised and able to manage multiple tasks
Can adapt quickly and re-prioritise work when business needs change

This role requires a full driving licence.

The Solution Hub’s scope and ways of working offer excellent development opportunities for those looking to grow their skills and experience within IT.

Please read the role profile for the full details of this role attached below in this advert

What you’ll get in return:

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

· a competitive salary.

· a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions

· a generous annual leave entitlement with the potential to purchase additional leave.

· A national award-winning employee health and wellbeing programme

· Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact Tim Eckersall at tim.eckersall@cornwall.gov.uk

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.

Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.