Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.

Mace consult is scaling its AI capability from early adoption into a core, business-wide function, with active executive sponsorship. Unlike many businesses limiting themselves to off-the-shelf AI tooling, Mace consult is building proprietary AI solutions designed to deliver measurable, client-facing outcomes across a global operation.

The Senior AI Operations Manager owns the operational health of that capability. The role is accountable for end-to-end DevOps, platform reliability, and the continuous improvement of these AI services, ensuring they are secure, scalable and built to perform consistently for the long term.

Working closely with business stakeholders and the Product Manager, the role shapes and prioritises AI enhancements, and is responsible for transitioning new capabilities into stable, governed operational support.

The role will be UK-based London or Birmingham (hybrid), with a global remit and a core delivery team based in India.

You’ll be responsible for:

AI platform operations and DevOps

Enhancement and continuous improvement

Delivery and transition to operations

Team and delivery management

Governance, risk and assurance

You’ll need to have:

Our values

Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.

Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.

Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.

Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role.

#LI-On-site
#Hybrid