Kinex Reviews | Glassdoor.co.uk

Kinex Reviews

Updated 29 November 2018
165 reviews

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3.8
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Kinex CEO Chris Earle
Chris Earle
101 Ratings

Employee Reviews

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Pros
  • "Very good working environment, never a dull day in the office" (in 9 reviews)

  • "Nice colleagues, good quality support, the South Manchester office is a great place to be" (in 8 reviews)

Cons
  • "hire and fire job; they'll fire you after your first week if you don't get an appointment (reach targets) even though you're still in training" (in 7 reviews)

  • "long hours, dry spells in performance" (in 8 reviews)

More Pros and Cons

  1. "Fun work place, rewarding work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Advisor
    Current Employee - Telesales Advisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kinex full-time (Less than a year)

    Pros

    I was almost put off from working here because I read quite a few of the negative reviews, but honestly as long as you make the phone calls, keep a good attitude and have fun with it you'll do well

    Cons

    Day's a bit long 8:45-6:00

    Advice to Management

    No advice, all's good

    Kinex Response

    10 Dec 2018 – Human Resources Manager

    Thank you for taking the time to leave a positive review - It's great to hear you are enjoying working with us.

    Keep up the great work!

    Kind Regards,

    Kinex Team


  2. Helpful (1)

    "may be I was a bit hard ,as I would still like to .work for the company.when I got the"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales
    Current Employee - Field Sales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kinex full-time (Less than a year)

    Pros

    I was told that I would receive 5 appointments per day in fact during my employment that only occured 4 times

    Cons

    I am still employed with Kinex as I have not bean told anything else,

    Advice to Management

    When I started I asked a Question is it al right to work, as I live outside the cashment area I was told that that it was all right as I live 320 miles from the office. I also live in the sentral belt for,with the Largest |Population ,North of the Border.that I was given only 10 appointments, I find it hard to understand the logic, as thay must be a Office my home. R

    Kinex Response

    8 Nov 2018 – Human Resources Manager

    Hi,

    Thank you for taking the time to leave a 5* review.

    I see you have some queries regarding appointment leads and catchment areas - please email HR@Kinex.co.uk so we can pick this up... More

  3. "YAAAAS love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Advisor in Leeds, England
    Current Employee - Telesales Advisor in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kinex full-time (Less than a year)

    Pros

    Kinex as a whole is a great place to be! From the management to the workers there, there's nothing else I would look for in a work place :)
    The whole office environment is always positive where the team always works together and aims to come out on top. The managers will support you even when they have their own work to do and ensure we are the best possible version of ourselves

    Cons

    The basic wage for the hours is low

    Advice to Management

    Keep doing what you’re doing - we love it <3

    Kinex Response

    10 Dec 2018 – Human Resources Manager

    Hi,

    Thank you for taking the time to leave such a positive review. It's lovely to hear you enjoy the vibrant working environment and have good relationships with your colleagues and the... More


  4. Helpful (2)

    "Avoid this place in Sheffield"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales in Sheffield, England
    Current Employee - Telesales in Sheffield, England
    Neutral Outlook
    No opinion of CEO

    I have been working at Kinex full-time (Less than a year)

    Pros

    Was not there long enough

    Cons

    Lack of help
    Lack of support
    Bad management
    No structure to the day people do as they please
    Unprofessional managers with certain favorites
    Personal relationships in work
    No proper training
    No health and safety information
    Long days

    Advice to Management

    Higher management need to recruit managers that can actually manage and run an office

    Kinex Response

    10 Dec 2018 – Human Resources Manager

    Hi,

    Thank you for taking the time to leave your review. We are disappointed to hear of your negative experience as a Telesales Rep as we endeavour to ensure all our representatives have a positive... More


  5. "Best job I've had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Leeds, England
    Former Employee - Sales Advisor in Leeds, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Kinex full-time (Less than a year)

    Pros

    Fun, lively environment, managers and colleges always motivate each other to do well and improve, they are willing available to help you out if you're struggling.
    Working around positive people
    More than enough time for lunch and breaks in between.
    Games played to keep everyone motivated throughout the day.
    Really good commission structure, lots of money can be made easily
    Reasonable targets

    Cons

    Working hours are 9-6, rather than 8-5 as the last hour of the day most business' you are contacting are closed so less likely to make sales in this hour.

    Kinex Response

    8 Nov 2018 – Human Resources Manager

    Hi,

    Thank you for your review - It's great to hear that you enjoyed the fun environment that we pride ourselves on here at Kinex!

    The uncapped commission structure is our way of thanking our... More


  6. "field sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Sales Representative in Nottingham, England
    Former Employee - Field Sales Representative in Nottingham, England
    Doesn't Recommend
    Negative Outlook

    I worked at Kinex full-time (Less than a year)

    Pros

    nice colleagues. when make phone calls.

    Cons

    do not pay you commision for work you have done.

    Advice to Management

    pay us.

    Kinex Response

    10 Dec 2018 – Human Resources Manager

    Thank you for taking the time to leave a review. We are sorry to hear you had a negative experience whilst working for us.

    We are concerned about the issues you have raised regarding unpaid... More


  7. Helpful (2)

    "Disgusting company with no morals. Avoid Southampton like the PLAGUE."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telesales in Southampton, England
    Former Employee - Telesales in Southampton, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kinex full-time (Less than a year)

    Pros

    - Great place to work if you love to feel depressed and sad.
    - It’s really nice when you work every day for months for a company, make then some good money and they drop you like a bag of crap.

    Cons

    - Constant bickering between management
    - No excitement about hitting targets / appointments
    - Shocking morals, will fire you for not making appointments in two days despite having a brilliant track record
    - Lie to all their staff about progression being available in the company
    - Higher up threaten to sack people on a daily basis including managers
    - Don’t accept anyone being sick, you would have to have broken every bone in your body to have a sick day
    - Very manipulative when it comes to taking any holiday off
    - Never get paid the majority of the commission you expect because when people sign their contracts Kinex can’t keep up with their end of the bargain . eg cancellation fees. When you do, their commission scheme is pretty rubbish compared to other telecoms companies
    - Absolutely foul language which shouldn’t be in a work place used on a daily basis
    - Management spreading gossip about staff and each other
    - Short breaks and only 45 minutes for lunch. Also you have to work until 6 when most places have already closed.
    - Call the same data over and over again - they make a huge deal about “fresh data” but it is just the same old crap printed out again...
    - VERY high staff turnover - people either quit or are fired within their first week.
    - Took them TWO MONTHS to send out P45.
    - For the last hour your managers will scream at you to stand up for ‘power hour’ despite the fact that most places are closed and it is the worst and most depressing hour.
    - The “yes ladder” on their script makes you sound like a dumb cold caller
    - Kinex was previously Unicom who were fined 200,000 for lying to customers on the phone ! Yet Kinex still tell employees to lie on the phone. Managers constantly lying about “broadband speeds” as well as prices.
    - Fire people and then call them in a few weeks / months to ask them to come back!!

    Honestly.... don’t bother. They’re a sinking ship

    Advice to Management

    Give your heads a wobble, this is not how you do business and treat human beings. Also, get with the times ie VoIP & cloud - businesses need more than your crappy landlines & broadband.

    Kinex Response

    8 Nov 2018 – Human Resources Manager

    Hi,

    Thank you for taking the time to leave your review. We are disappointed to hear of your negative experience as a Telesales Rep, as we endeavour to ensure all our representatives have a... More

  8. "My Fifth Week Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telesales Advisor in Newcastle upon Tyne, England
    Current Employee - Telesales Advisor in Newcastle upon Tyne, England
    Recommends
    Neutral Outlook

    I have been working at Kinex full-time (Less than a year)

    Pros

    Amazing Environment.
    Supportive Managers.
    Good Opportunities for Advancement.
    Good Office Placement.
    No need for prior experience.
    Clear Targets Given.
    Time Passes Quickly Due to Environment.
    Sociable Hours 9-6 mon-fri

    Cons

    I personally think the only negative is that due to the clear targets you need to be good at your job, to meet them, to be secure in your placement. However this is the same as any sales advisor placement and you are supported in reaching them and if you haven't you get help in doing so the next week.

    Advice to Management

    There are times when the most senior management are seemingly unreasonable with regards to the new staff that have little to no experience and that potentially be explained more so to them or lessened slightly.

    Kinex Response

    17 Sep 2018 – HR Manager

    Hello,

    Thank you for taking the time to leave your review, it's fantastic to hear you're enjoying your new role at kinex and have looked into the progression opportunities we have available... More


  9. Helpful (1)

    "Excellent work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Hamilton, Scotland
    Current Employee - Sales Advisor in Hamilton, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kinex full-time (Less than a year)

    Pros

    Such a friendly, fun work place. Everyone is so full of life and very positive all the time. So much support given and praise.

    Cons

    Reduce work hours slightly

    Kinex Response

    17 Aug 2018 – HR Manager

    Hi, Thank you for taking the time to leave such a positive review. We're very happy you like the fun working atmosphere as we work hard to ensure all of our employees enjoy their time at kinex... More


  10. "Has potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Manchester, England
    Current Employee - Sales Executive in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kinex full-time (More than a year)

    Pros

    Selling products everybody uses makes it easier than some sale s jobs ive done an my floor is full of top people.

    Cons

    Hours are long. hardly get to see my kids or feed my horse. everyone hates the last hour cos its just phoning business that are shut.

    Advice to Management

    finish earlier. its a waste of everyones time. I could be with my kids or feeding my horse.

    Kinex Response

    17 Sep 2018 – HR Manager

    Hello,

    Thank you for taking the time to leave your review, it's great to hear you enjoy selling our services and working with your team.
     We appreciate all feedback and understand the 9am... More