Towergate Insurance Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

Towergate Insurance Reviews

Updated 20 November 2017
151 reviews

Filter

Filter

Full-timePart-time

2.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Towergate Insurance CEO David Ross
David Ross
41 Ratings

151 Employee Reviews

Sort: PopularRatingDate

Pros
  • Paid on time, pro active approach towards restructuring (in 8 reviews)

  • Work colleagues, hours, free tea and coffee (in 6 reviews)

Cons
  • There is being a team player and then there is just being ignorant to the problems around you because you don't want to upset senior management (in 15 reviews)

  • Been here for 3 years and seen no one promoted from 'within', I have received nil to minimal training, the staff 'appraisals' are a waste of time (in 7 reviews)

More Pros and Cons

  1. "Just okay... not a forever company if you are looking to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Handler in Telford, England
    Former Employee - Account Handler in Telford, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Towergate Insurance full-time (More than a year)

    Pros

    Busy? Young working environment, everyone there is in the same boat as it’s most peoples first job in the trade.

    Cons

    Very Underpaid, very under appreciated, I feel that I was always limited and could never fully reach my potential, management like to keep everyone’s wings clipped.

    Advice to Management

    Re-think the wages for account Handlers to stop staff turnover


  2. "Manic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    None really just got off work early

    Cons

    management at the time had no control


  3. "Hectic, but nice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor
    Former Employee - Customer Service Advisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Towergate Insurance full-time (More than a year)

    Pros

    - Good team spirit, everyone was always really friendly
    - Good support network, don't rush you in straight away, but give you a couple weeks to get used to it
    - Good bonus scheme

    Cons

    - Hectic, a lot of shouting, never really stop during the day
    - Customers can sometimes be very rude

    Advice to Management

    ?


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Worst company I've ever worked for"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Towergate Insurance full-time

    Pros

    Not a single one I can think of. Actually.....Dave Browne! Insurance legend!

    Cons

    Worst managers ever. CEO & holding company obviously running the company into the ground on purpose. Jobs given to manager's other halves with no experience instead of those who'd earned it. False promises, unattainable targets, NO ADVERTISING!, culture of bullying, stupid bosses with not even basic English, ridiculous QA, managers dealing drugs in the office, racism, incompetence, gross negligence and intentional breaches of FCA regulations by managers.......need I say more!!!

    Advice to Management

    Quit and don't ever work anywhere ever again!


  6. "Moving onwards and upwards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Towergate Insurance full-time (Less than a year)

    Pros

    Decent people;
    Fair pay;
    OK benefits;
    Good annual leave;
    Friendly atmosphere;
    Good structure and set-up.
    There are probably more pros, still.

    Cons

    Computer and IT system/platform regularly crashing so need to update as soon as possible. Nothing else comes to mind yet.


  7. "Leeds Branch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Leeds, England
    Current Employee - Anonymous Employee in Leeds, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Towergate Insurance full-time (More than 5 years)

    Pros

    you can do overtime as much as you need due to lack of proper internal controls and increased workload

    Cons

    Institutionally racist a palce. Only fit for white people. doesnt matter whether you are experienced or qualified or have no experience at all. they will recruit from all walks of life regardless of experience as long as you are white you will find your way up. Doesn't matter whether you make so many mistakes. in their opinion as long as you are white you are good for the job.

    Advice to Management

    Move on it is the 21 st century. improve controls. so many of the managers are not as good as they want people to think. They are the reason why that place is always in a such a mess


  8. "Not terrible, but needs a lot of work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Telford, England
    Former Employee - Anonymous Employee in Telford, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Towergate Insurance full-time (More than a year)

    Pros

    A lot of the people are friendly.

    Holidays are very good.

    Get put on some courses (pro if you want to work in insurance, as are insurance based),

    Cons

    Salary is below industry average (by a large amount).

    Some senior level staff are inappropriate and unprofessional.

    Systems are very poor and consistently break down (this is a group wide system since the upgrades, the local IT staff are very good).

    Training is very very limited, if you want to learn something that will help with your role, but is not 100% insurance related you most likely wont get the approval.

    Advice to Management

    Review salaries, be more professional, appreciate staff, put more relevant training into staff in non advisory roles.


  9. "Not professionally run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management
    Former Employee - Management
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Towergate Insurance full-time (More than 10 years)

    Pros

    Sporadic hard working individuals/colleagues that go beyond call of duty.

    Cons

    Management line are beyond their depth

    Advice to Management

    Offer job positions and Opportunities on merit (knowledge and experience) rather than by 'face that fits'.


  10. "Changing for the better - fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - N/A in London, England
    Former Employee - N/A in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Towergate Insurance full-time (More than a year)

    Pros

    Many really great people to work with. High quality new leadership team, led by David Ross, clear strategy, robust financial backing mean real positive change is happening - there's a bright future for Towergate after years of decline.

    Cons

    Group strategy and leadership (former Chairman, CEO, Exec) was of a low standard for many years allied to chronic debt levels and total lack of investment in infrastructure.

    Advice to Management

    Keep cracking on.


  11. Helpful (1)

    "Disappointing experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graduate
    Former Employee - Graduate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Towergate Insurance full-time (Less than a year)

    Pros

    Very hard to think of any pros, but some could be:

    - Some friendly co-workers.
    - Free tea and coffee.

    Cons

    - Management are so focused on hitting targets that they have lost all people skills and make every meeting a complete misery for all employees. Toxic environment.
    - Reluctance to recruit additional staff causing employees to continually take on more and more work. Not many are happy in their jobs. You have to look after your employees before they want to look after your customers!
    - Very high levels of staff turnover speak for themselves.
    - Pay is lower than industry average.
    - Computing systems are awful. They were updated a few months ago but something seems to go wrong numerous times a week.
    - Felt like there was a real lack of career progression, could see myself doing the same thing in 1/2/3/4 years.


Showing 151 of 156 reviews
Reset Filters