Towergate Insurance Reviews

Updated Dec 1, 2021

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Found 284 of over 296 reviews

3.1
53%
Recommend to a Friend
89%
Approve of CEO
Towergate Insurance CEO David Ross  (no image)
David Ross
42 Ratings
Pros
  • "Great work culture, really enjoyed being at Towergate the team are great(in 22 reviews)

  • "Colleagues were supportive and good people(in 13 reviews)

  • Cons
  • "This review is completely for Towergate Telford and not to be taken for any other site as I always heard great feedback about the other sites(in 28 reviews)

  • "Poor management would be an understatement(in 9 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great company

      Oct 29, 2021 - Customer Service Agent in Colchester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Big friendly team who work together to achieve a common goal. Regular training and coaching from team leaders Everyone is willing to help each other Social bunch of people A lot of room for progression Refreshments available daily Nice big clean office Rota'd car parking spaces available Shifts are good hours and only 1 in 3 saturdays for 4 hours Dress down Fridays Achieveable targets Good office location

      Cons

      None I can think of.

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    2. 3.0
      Former Employee, less than 1 year

      Great People

      Dec 1, 2021 - Complaints 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Worked with lovely people Great culture and high energy work-place at the Chelt office

      Cons

      Cliquey Some leaders were quite immature Lack of support for our team

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    3. 5.0
      Current Employee, more than 8 years

      Professional Company

      Oct 25, 2021 - Account Executive in Belfast, Northern Ireland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good opportunities for career progression

      Cons

      Low starting Salary, difficult to have this revised when employed

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    4. 2.0
      Former Employee, more than 1 year

      Poor Employer

      Oct 14, 2021 - Account Manager in Romford, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Plenty of job availability because of high staff turnover

      Cons

      Poor image and quality, ethically suspect and complete disregard of employees

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    5. 1.0
      Current Employee, less than 1 year

      Worst job ever

      Oct 25, 2021 - Customer Service Advisor in Colchester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There isn’t any. Company is awful to work for

      Cons

      Poor training, poor management. Close ‘friendships’ between management and agents created a really horrible atmosphere on the floor. Strict break times didn’t apply to the managements favourite puppets. Lots of bullying between agents that doesn’t get dealt with, poor communication and people acting like children. Training was poor, cut from 4 weeks to 2 weeks so they could hurry in the next training group because of such a high turnover of staff. Salary is terrible for the hours you do and their so called bonus scheme doesn’t make the role worth it. This is for the Colchester office, I’m currently an employee here so have witnessed it all first hand

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    6. 3.0
      Former Employee, more than 1 year

      Supportive

      Sep 14, 2021 - Insurance Consultant in Bristol, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very supportive Company through COVID. Lots of communication.

      Cons

      More progression opportunities would be good

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    7. 5.0
      Current Employee

      Great company

      Aug 19, 2021 - Account Handler in Hemel Hempstead, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great training, good staff, good career aspects

      Cons

      - none, so far so good!

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    8. 4.0
      Current Employee, less than 1 year

      Good people

      Aug 8, 2021 - Analyst in Leeds, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People at the office are great to get on with

      Cons

      Salary increase could be better

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    9. 1.0
      Former Employee, more than 3 years

      Avoid

      Sep 9, 2021 - Anonymous Employee in Glasgow, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      None - avoid like the plague - horrible place

      Cons

      Toxic atmosphere Bullying Narrow minded Unrealistic workload No career progression

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    10. 4.0
      Former Employee, more than 3 years

      Friendly firm

      Jul 27, 2021 - Consultant in Northampton, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly firm, nice office most days

      Cons

      Limits in progression of carer

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