Towergate Insurance Reviews | Glassdoor.co.uk

Towergate Insurance Reviews

Updated 11 Sep 2019

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Found 205 reviews

2.5
StarStarStarStarStar
Rating TrendsRating Trends
37%
Recommend to a Friend
60%
Approve of CEO
Towergate Insurance CEO David Ross  (no image)
David Ross
18 Ratings
Pros
  • "Great work culture, really enjoyed being at Towergate the team are great(in 21 reviews)

  • "Good people - dynamic company - always evolving(in 10 reviews)

Cons
  • "I have seen many favourites leave under the guise of a "reorganisation" (Towergate do a lot of these on a frequent basis)(in 27 reviews)

  • "There is being a team player and then there is just being ignorant to the problems around you because you don't want to upset senior management(in 17 reviews)

More Pros and Cons
  1. "Returned twice so they must be doing something right"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Development Executive in Telford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Towergate Insurance full-time for more than 10 years

    Pros

    The people, opportunity to develop (if you want to), regular feedback from management and development for those that work for it.

    Cons

    As a DE hours can be long with the Telford office's territory covering most of England and Wales, the car allowance could be a little more generous for the mileage.

    Advice to Management

    Keep calm and carry on.

    Towergate Insurance2019-09-11
  2. "Hard working ethos and supportive MD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager in Telford, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Towergate Insurance full-time for more than 8 years

    Pros

    Hard work is rewarded and recognised. Opportunities to progress into more diverse roles than you would find in a standard brokerage. Flexible working environment when required and good benefits including access to remote working equipment. When times are tough directors and managers all muck in, even doing the most mundane of tasks.

    Cons

    Heavy workload for some teams but conducive with business success

    Advice to Management

    Keep supporting staff who want to remain in the business and be innovative when hiring talent.

    Towergate Insurance2019-09-11
  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Non Motor Account Handler in Telford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Towergate Insurance full-time for more than 8 years

    Pros

    Friendly staff Training is provided to make sure everyone is working to their best ability Hard workers are recognised for their achievements

    Cons

    It can sometimes be busy but that shows how well the company is doing and new clients we are acquiring!!

    Advice to Management

    Keep doing a great job!!

    Towergate Insurance2019-08-23
  4. "Not the best..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Stevenage, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Towergate Insurance full-time for less than a year

    Pros

    Great if you're comfortable being in a busy and loud environment

    Cons

    - Support after training period was dreadful - Treated like a number more then a person - Manager was unprofessional - Lots of bullying behaviour went on throughout the office - IT equipment was out of date and unreliable

    Advice to Management

    Focus more on the support to staff and reward staff on achievements more!

    Towergate Insurance2019-08-20
  5. "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Finance in Maidstone, England
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Towergate Insurance full-time for more than 5 years

    Pros

    The people on the floor actually doing the work are great and is one of the only reasons people stay. Location is great but that will soon change too!

    Cons

    Senior Leaders are clueless. Countless GFC’s (think we’ve seen 6 in last 5 years!) come in, try to change everything don’t listen to the people actually doing the work it all goes wrong and you end up back how you were doing things previously! It’s like ground hog day!

    Advice to Management

    For someone to go in and make an actual difference they need to spend some time actually ‘doing’ so they fully understand what goes on in finance and how to effectively change it.

    Towergate Insurance2019-09-07
  6. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Commercial Account Handler 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Towergate Insurance full-time for more than 3 years

    Pros

    Great training opportunities, good processes, structure is good, systems are good

    Cons

    Can feel undervalued when the company itself makes such humongous profits.

    Towergate Insurance2019-07-20
  7. "Worst Employer. AVOID"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Handler in Telford, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Towergate Insurance full-time for more than 3 years

    Pros

    None what so ever. Poor place to work.

    Cons

    Management are awful, poor communication skills, team leaders couldn’t look more unhappy if they tried. Staff spread thinly and punished for genuine mistakes.

    Advice to Management

    Learn how to be positive, enthusiastic and motivate employees rather than scare them away. Interview team leaders or management properly as all the staff are looking for jobs or have already left. Give this company 18 months and Telford branch will be closed.

    Towergate Insurance2019-08-21
  8. ""OK""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Handler in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Towergate Insurance full-time for more than 8 years

    Pros

    Job Security, due to size.

    Cons

    All employees are just a number to management.

    Advice to Management

    Support the staff you have rather than pay fortunes to employee who aren't as good.

    Towergate Insurance2019-07-17
  9. "Rewards for exec and sales only"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Group Financial Accountant 
    Neutral Outlook

    I have been working at Towergate Insurance full-time for more than 10 years

    Pros

    Great people Lots being done to fix the IT and structure

    Cons

    All the work being done to fix the structure leads to changes in priority and ideology

    Advice to Management

    Try to be more consistent in direction of travel with staff.

    Towergate Insurance2019-07-16
  10. "Frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Employee - Underwriter in Colchester, England

    I worked at Towergate Insurance full-time

    Pros

    Great people, exposure to many areas of the business

    Cons

    Management can't agree on company goals so you are always fighting internal battles

    Advice to Management

    Work together!

    Towergate Insurance2019-06-25
Found 205 reviews