EA Technology is a well-established, positive culture-based company with innovation and creativity at our core. We are a forward-thinking business, and we live by our values: Collaboration, Creativity, Integrity and Impact. This ensures employee wellbeing is always at the forefront, and our amazing people have the autonomy to do their best work.

We encourage and cultivate individual creativeness, understanding that every person at EA Technology is critical to achieving our company goals. This spirit impacts our internal culture and the positive way we interact which is why so many of our employees stay with us long term.

Due to continued growth and increased demand, we’re looking for a Head of Delivery Excellence & Continuous Improvement (PMO) to join our Operations leadership team. So, if you’re an experienced operational leader with a passion for delivery excellence, governance and continuous improvement, we would be delighted to hear from you!

About the role:
This is an exciting opportunity to lead the Delivery Excellence and Continuous Improvement function across EA Technology’s COO organisation. You will play a key role in embedding consistent delivery standards, governance and operational excellence, ensuring projects and services are delivered safely, predictably and in line with commercial objectives. Working across Commercial, Product & Engineering and Operations, you will drive continuous improvement, establish robust delivery frameworks and provide leadership insight that supports informed decision-making and business performance.

• Lead the Delivery Excellence and Continuous Improvement function across the COO organisation
• Define and embed end-to-end delivery frameworks, governance models and readiness gates across operational teams
• Own operational performance management, including KPI development, reporting and review cadence
• Sponsor and coordinate continuous improvement initiatives, ensuring root causes are identified and sustainable improvements are implemented
• Drive consistency in delivery playbooks, standard operating procedures (SOPs) and quality standards across markets, partners and central teams
• Ensure work is fully prepared for delivery through effective pre-mobilisation checks and cross-functional handover governance
• Lead capability development in delivery standards, project controls and operational excellence disciplines
• Work with systems owners to improve workflow tools, operational data quality and reporting automation
• Provide insight into capacity, risks, bottlenecks and performance trends to support COO decision-making
• Promote a culture of standardisation, accountability and evidence-based continuous improvement across the organisation

What we’ll need from you:

• Proven leadership experience, with the ability to set direction, manage performance and develop high-performing teams
• Strong stakeholder management skills across Commercial, Product & Engineering and Operations
• Experience developing delivery frameworks, governance models or operational excellence programmes
• Strong understanding of KPI development, operational performance management and reporting
• Experience planning capacity and delivering predictable outcomes through structured operating cadences
• Commercial awareness, including budgeting, prioritisation and cost-to-serve considerations
• Excellent communication skills, with the ability to simplify complex issues for a range of stakeholders
• Strong analytical and problem-solving skills, with a continuous improvement mindset

Desirable:

• Experience working within a global hub-and-spoke or partner-led delivery model
• Experience leading operating model, process or systems transformation initiatives
• Knowledge of Lean, Six Sigma or other continuous improvement methodologies
• Experience within utilities, engineering, technology or other operationally complex environments

What we can offer you:
At EA Technology, we believe in growing with our people. In addition to a great working environment, we offer you:

• Competitive salary + company performance bonus
• Career development opportunities: We offer genuine pathways for growth within our company
• Work-life balance: With flexible working options, we support our employees in balancing their professional and personal lives
• Holidays: 25 days of annual leave, plus bank holidays
• Pension contributions of 8% from the employer (or cash equivalent)
• Comprehensive benefits, including Group Life Insurance, Income Protection, and Critical Illness cover (or cash equivalents)
• Private Medical Insurance (single cover or cash equivalent)
• A truly collaborative and supportive work environment where amazing colleagues inspire each other every day!