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An overview of this role

As a Global Sales Development Operations Senior Associate, you will help the Sales Development organization work more effectively by improving the tools, data, and processes that support day-to-day execution. We rely on this role to reduce friction for the team, improve visibility into how tools and motions are performing, and make it easier for sales development team members to move quickly with reliable systems and data. You will report to the Director, Sales Development Operations and play a hands-on role in maintaining core sales development technology, strengthening data quality, and supporting better training and adoption across a global team.

This role involves solving operational problems, improving workflows, and turning tool and data insights into practical changes. You will work across systems such as Salesforce, Outreach, ZoomInfo, Demandbase, and LinkedIn Sales Navigator, while helping the team build stronger processes, documentation, and usage standards that support consistent execution across regions.

What you’ll do

• Maintain the performance of sales development tools, including Salesforce, Outreach, ZoomInfo, Demandbase, and LinkedIn Sales Navigator.
• Optimize processes and configurations across the sales development technology stack to improve usability and consistency.
• Create training documentation that helps the sales development team use software tools effectively in their daily work.
• Train sales development team members on core tools and workflows, with clear guidance that supports adoption across regions.
• Audit how tools are being used and identify opportunities to improve setup, governance, and ongoing effectiveness.
• Investigate data quality issues that affect speed to lead and support issue creation and progression to drive resolution.
• Measure and refine Outreach primary collections to improve how data and messaging are managed.
• Assist business partners in evaluating the effectiveness of inbound and outbound sales development motions and the tools that support them.

What you’ll bring

• Experience working with modern sales and marketing tools such as Salesforce, Outreach, LinkedIn Sales Navigator, Demandbase, and ZoomInfo.
• Required experience using Outreach in an operational or process improvement capacity.
• Ability to maintain and improve business systems, with a focus on workflow design, tool configuration, and operational consistency.
• Strength in identifying problems, investigating root causes, and turning findings into practical process improvements.
• Experience working with data quality, data stewardship, or reporting that supports faster and more reliable sales execution.
• Ability to create clear documentation and deliver training that helps distributed teams adopt tools and processes.
• Experience working asynchronously with cross-functional stakeholders through clear written communication and shared documentation.
• Experience learning and using GitLab and Git. We welcome candidates with transferable experience from similar operations, systems, or enablement roles.

About the team

The Global Sales Development Operations team supports sales development programs from rollout through measurement and iteration. We help improve visibility, streamline workflows, and strengthen playbooks and handoffs so sales development teams can work more effectively across regions. We are a remote team that works asynchronously across time zones, using clear documentation, written communication, and regular check-ins to stay aligned. We are focused on improving the systems, processes, and operational signals that support scalable sales development execution globally.

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.