RISK OPERATIONS CO-ORDINATOR

•SRVO • £Competitive, aligned to experience • Remote - Home Based

ROLE OVERVIEW

We are looking for a Risk Operations Coordinator to join SRVO’s Health & Safety and Risk division, supporting the day-to-day operational delivery of our inspection and risk services.

This role is key to keeping the department running smoothly. You will remove administrative burden from our field-based inspectors by maximising efficiencies through technology while ensuring customer service, consistency and quality remain at the forefront.

This is a fast-paced coordination role suited to someone who enjoys organisation, problem solving and managing multiple priorities, while working closely with clients, leaseholders, property managers and internal teams.

This role offers structured support and development, with clear progression opportunities into senior operations, workflow improvement or team leadership as the department continues to grow.

ROLE EXPECTATIONS

This role requires excellent organisation, strong attention to detail and the ability to manage a varied workload with confidence.

You’ll be responsible for coordinating instructions, managing diaries and supporting client communication while ensuring reports, documentation and invoicing are processed accurately and on time.

You’ll work remotely using a range of systems and portals to manage workflows, reporting and document control. You’ll be expected to learn quickly, work proactively and prioritise effectively across several different workstreams.

WHAT SUCCESS LOOKS LIKE

You’ll be successful in this role if:

• Inspectors have well-managed diaries and can focus on site delivery
• Instructions are processed accurately and efficiently
• Clients and stakeholders receive clear, timely communication
• Reports are quality checked and uploaded correctly first time
• Invoicing and credits are issued promptly and accurately
• You remain organised and effective during busy periods

HOW YOU’LL SPEND MOST OF YOUR TIME

Most weeks, you’ll be:

• Processing instructions from Odevo Property Management companies, partners and external clients
• Managing inspector diaries to maximise productivity and support monthly and annual targets
• Liaising with leaseholders, clients, property managers and inspectors to coordinate access and appointments
• Managing documents, reports and records across multiple systems
• Proofreading and quality checking reports before uploading to client portals
• Creating and issuing invoices and credits for services delivered
• Supporting credit control activity and management reporting where required
• Using systems including Insightly, Solarvista, Dwellant, Fixflo and Microsoft Office

You’ll play a central role in keeping workflows consistent, efficient and customer focused.

WHO THIS ROLE IS FOR

This role suits someone who:

• Has strong administrative, coordination or customer service experience
• Is confident managing diaries, scheduling and multi-step workflows
• Communicates clearly and professionally with internal and external stakeholders
• Has excellent written English and strong attention to detail
• Is comfortable working with systems, portals and Microsoft Office, particularly Excel
• Can prioritise effectively and work under pressure to deadlines
• Is proactive, organised and able to work independently in a remote environment
• Has an understanding of residential block property management (highly beneficial)

It would be advantageous if you also have:

• Experience supporting compliance, risk or inspection-based services
• Experience with invoicing, credits or basic credit control
• Exposure to property management systems or CRM tools

EXPERIENCE THAT HELPS

• Strong coordination and customer service experience
• Diary management in a multi-stakeholder environment
• Document control and process-led administration
• High attention to detail when checking reports and documentation
• Confidence handling challenging stakeholder conversations professionally
• Strong IT capability across Excel, Word, Outlook and online portals
• A structured approach to work and the ability to follow established processes

WHAT WE OFFER

• Competitive salary aligned to experience
• Discretionary bonus
• Remote and flexible working
• 25 days holiday plus bank holidays
• Private medical insurance, life assurance and enhanced family leave
• Fully funded training and professional development
• Pension scheme and employee assistance programme
• Employee referral scheme
• Discounts across travel, retail, fitness and entertainment

You’ll be supported with training across SRVO systems and processes, with the opportunity to develop into more senior operational and coordination responsibilities over time.

ABOUT SRVO

SRVO is a Chartered Surveying and Property Consultancy delivering surveying, project and consultancy services across the UK, alongside specialist risk assessment and compliance services.

We support both commercial and residential sectors and have built a strong reputation through long-standing client relationships and consistently high standards.

Our mission is to transform the property landscape with safe and sustainable solutions.

As part of the Odevo Group, SRVO combines specialist expertise with the stability, scale and long-term investment of a wider group. We set our people up to succeed through the right tools, technology and support, alongside clear development pathways and an environment where wellbeing is genuinely prioritised.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on experience, organisation and approach

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.