Role Purpose

We are seeking a proactive and customer-focused IT Assistant to support and maintain the day-to-day IT operations across our office and manufacturing site.

The successful candidate will be responsible for delivering end-user IT services, managing IT assets, and maintaining IT infrastructure that supports business operations.

This role combines hands-on user support with responsibility for the administration and maintenance of network, server, and endpoint environments.

Key Accountabilities

End User Services

• Coordinate IT onboarding activities, including user account provisioning, device deployment, and IT induction for new employees
• Configure and support Microsoft 365, MDM, remote access solutions, and other workplace applications
• Provide technical support and troubleshooting for end-user devices, workplace technologies, and user access issues
• Maintain IT asset records and manage stock levels for IT equipment and accessories
• Coordinate IT procurement activities, including obtaining quotations, supporting equipment orders, and receiving deliveries

Infrastructure and Network Management

• Monitor and maintain IT infrastructure across office and manufacturing sites, including network, server, and endpoint environments
• Administer network switches, firewalls, and wireless access points
• Troubleshoot network and connectivity issues
• Maintain infrastructure documentation, network diagrams, and configuration records
• Manage infrastructure upgrades, deployments, patch management, and vulnerability remediation to ensure the stability, security, and availability of IT infrastructure
• Coordinate with vendors and service providers to resolve infrastructure and network-related issues where required

Preferred Knowledge / Skills / Experience

Essential

• Previous experience in an IT support or IT Assistant role.
• Good knowledge of Microsoft Windows operating systems.
• Experience supporting Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive.
• Understanding of networking principles, including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and manage multiple support requests.
• Strong organisational skills and attention to detail.

Desirable

• Experience working within a manufacturing or engineering environment.
• Knowledge of ERP/MRP systems.
• Knowledge of cybersecurity best practices and IT security frameworks.
• Experience supporting backup and disaster recovery solutions.

Qualifications

• GCSEs / Nat 5’s including Maths and English.
• A relevant qualification in Information Technology would be advantageous but not essential.

Personal Attributes

• Proactive and self-motivated.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail.
• Customer-focused with a positive and professional approach.
• Able to work independently and as part of a team.
• Adaptable and willing to learn new technologies.
• Committed to maintaining high standards of security and service delivery