• 1st line support, diagnosing hardware and software faults and solving technical and applications problems.
• Liaise with end-users to ensure issues are resolved.
• Helpdesk support on a variety of back office applications.
• Install and configure computer hardware, operating systems and applications.
• Set up new hardware and recycle old hardware.
• Approve permission change requests and starter and leaver management.
• Assist with the support of Active Directory.
• Ensure licences are assigned and/or renewed as needed.
• Assist with the roll-out of new applications.
• Liaise with external contractors and suppliers as needed Hardware Support - e.g. PCs, Laptops, printers, photocopiers, office moves etc.
• Management of Users/User Environment - Application management, network environment, PC and Desktop.
• Support & administer Microsoft 365 services including email, file sharing, and collaboration tools.
• Troubleshoot issues relating to Microsoft Exchange Online, Microsoft Teams, and Microsoft OneDrive.
• Support onboarding and offboarding of staff (device setup, access provisioning).
• Monitor and respond to IT support tickets in a timely manner.
• Maintain IT equipment including printers, workstations, and peripherals.

• Office 365 Administration & Support Windows 10 & 11 Administration & Support Active Directory, Azure and Exchange Administration New user setups and mailbox creation (User Accounts, Microsoft 365).
• Good problem solving ability & excellent attention to detail.
• Strong communication and excellent interpersonal skills.
• Have a full driving licence as travel to other sites will be required.
• Basic networking knowledge (TCP,DNS, DHCP, Wi-Fi).
• Experience with IT ticketing systems and documentation tools.
• Excellent troubleshooting and problem-solving skills.
• Knowledge of PowerShell scripting.
• Previous experience in an IT support or IT technician role.

• Bachelors/Masters Degree in Computing or equivalent experience
• Experience using Office 365 administration
• 2 plus years experience in Technical Support Role
• Strong understanding of exchange online, SharePoint and One Drive
• Experience with Active Directory and Azure AD

• Veeam backup
• Cisco Meraki (Router & Switches Configuration)
• VMware

What you’ll get in return for your commitment:

Where you’ll be working:

Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.