Lead change. Drive quality. Transform deaf people’s lives.

At SignHealth, we believe deaf people deserve access to outstanding services delivered in a language and culture they understand.
For over 40 years, we’ve been delivering life-changing services for deaf people.

Everything we do is shaped by our values:
We Can. We Belong. We Learn. We Appreciate. We Care.

We are now looking for an exceptional Senior Service Manager to help lead the future of our CQC-regulated Social Care and Supported Living services.

The Opportunity
This is a senior leadership role with real influence and impact across SignHealth’s social care provision.
Working within a collaborative leadership model alongside another Senior Service Manager, you will collectively lead and shape social care services across the organisation, ensuring a consistent, high-quality, “one team” approach across all regions.

We are recruiting for:

• One 18-month Fixed Term Contract position managing services across London, Birmingham, and Manchester
• One Permanent position managing two services in Leeds and one service in London

Both Senior Service Managers will work closely together to provide leadership across all social care services.
This is a home-based role with regular travel required to services and occasional out-of-hours support where needed.

What You’ll Be Doing

You will:

• Lead and support Service Managers to deliver outstanding, person-centred services
• Drive operational performance, quality assurance, and continuous improvement
• Strengthen safeguarding culture and regulatory compliance across services
• Ensure services are inspection-ready and aligned with CQC standards
• Support service growth, occupancy management, and sustainability
• Analyse KPI and performance data to improve outcomes
• Work collaboratively with leadership teams to shape future service development
• Champion inclusive leadership and positive team culture where people feel they belong, are valued, and can thrive

As a Designated Safeguarding Officer, you will also oversee safeguarding practices, incident management, and risk escalation processes across your service areas.

What We’re Looking For
We’re seeking an experienced and compassionate leader with:

• Significant experience within social care, healthcare, or CQC-regulated services
• Strong knowledge of safeguarding, governance, and quality standards
• Experience leading managers and improving service performance
• Strong operational and financial oversight skills
• Confidence managing complex services across multiple locations
• Excellent communication and stakeholder engagement abilities
• A commitment to equality, inclusion, learning, and continuous improvement

You will thrive in a deaf-led environment and be committed to delivering outstanding, culturally competent services for deaf people.
A willingness to learn British Sign Language (BSL) to Level 2 is essential.

We will work alongside you during your career with SignHealth to maximise your full potential with training and development to help you become the best you!

Working with your line manager you will receive an in-depth induction to give you great insight into our charity and what we do.

You will find out the role you will play in helping SignHealth deliver its mission.

Join our learning pathway with BSL, we offer paid training and development to further your BSL knowledge.

Wellbeing is at the heart of everything we do! It’s not just about our clients, it’s about you too.

Being a SignHealth employee you will also receive:

• 25 days holiday per holiday year plus bank holidays (pro-rata)
• 2 wellbeing days (pro-rata)
• After 3 months auto enrolled in the NOW pension scheme at prevailing rates
• After successful completion of probation period (normally 6 months) eligible to join Scottish widows pension employee contributes 5%, employer 6%
• Eye care vouchers
• 5 days paid study leave per year (CPD) (pro-rata)
• Expenses policy which allows payments for items when working away from home
• 2x salary life assurance scheme (death in service)
• Fully funded BSL training
• Generous sick pay policy
• Refer a friend £200 voucher for both the referee and referrer.

If this sounds like a position you would be interested in, please apply today!

For more information contact:
Kathy Boardman
Associate Director Quality Standards
kboardman@signhealth.org.uk

We positively encourage applications from deaf people, disabled people, people of colour and people from the LGBT+ community. We will support all applicants along the journey of our recruitment process.

Offers of work are subject to: Enhanced DBS checks, Right to Work checks, satisfactory references and Medical Health clearance.

SignHealth do not hold a sponsorship licence. If you require sponsorship to work in the UK then unfortunately we are unable to consider your application.