Key Responsibilities

Financial Management

• Prepare monthly management accounts, budgets, forecasts, and cash flow projections.
• Monitor company profitability, costs, and key performance indicators (KPIs).
• Manage purchase ledger, sales ledger, payroll, and credit control functions.
• Produce financial reports for directors and provide recommendations for business improvement.
• Ensure timely invoicing of customers, insurers, motoring organisations, and commercial clients.
• Oversee debt collection and minimise aged debt.
• Manage banking, reconciliations, VAT returns, and statutory financial reporting.
• Liaise with external accountants, auditors, banks, and financial institutions.
• Develop and maintain robust financial controls and procedures.

Operational Management

• Oversee daily recovery and transport operations to ensure efficient service delivery.
• Monitor vehicle utilisation, driver performance, response times, and operational productivity.
• Review operational processes and implement improvements to increase efficiency and customer satisfaction.
• Monitor contract performance and service level agreements (SLAs).

Staff Management

• Lead, motivate, and support office and operational staff.
• Assist with recruitment, induction, training, and performance management.
• Conduct regular staff reviews and identify development opportunities.
• Manage attendance, leave requests, and workforce planning.

Compliance & Administration

• Ensure compliance with health and safety legislation and company procedures.
• Maintain accurate records relating to vehicles, drivers, insurance, and fleet operations.
• Support audits and regulatory inspections.
• Ensure compliance with data protection and employment legislation.
• Maintain business continuity and risk management procedures.

Customer & Commercial Management

• Build and maintain strong relationships with customers, insurers, breakdown organisations, and suppliers.
• Handle escalated customer issues and complaints professionally.
• Identify opportunities to improve profitability and develop new business.
• Assist with tender submissions and contract negotiations.

Person Specification

Essential Qualifications & Experience

• Minimum 3 years' experience in finance, operations, or business management.
• Strong financial management and budgeting experience.
• Experience managing staff and operational processes.
• Excellent IT skills including Microsoft Excel and accounting software.
• Strong analytical and problem-solving abilities.
• Excellent organisational and communication skills.
• Full UK driving licence.

Desirable

• AAT, CIMA, ACCA, CIPFA, or equivalent financial qualification.
• Experience within vehicle recovery, transport, logistics, fleet management, or automotive sectors.
• Knowledge of Operator Licensing requirements and transport legislation.
• Experience with payroll and HR administration.
• Experience managing contracts and service level agreements.

Work Location: In person