About Us

Bainton Bikes/Walton Street Cycles is dedicated to making cycling accessible, enjoyable and sustainable for all. We run holidays and day tours, offer bike hire, and run a busy shop and workshop, including mobile mechanic services.

As part of expansion In 2026, we took on a new premises, to include a newly-refurbished, bright, modern office space. We’re seeking an organised and proactive Project Coordinator to join our team and help keep our operations running smoothly.

Overview of the Role

As Project Coordinator, you will play a key role in supporting the day-to-day operations of Bainton Bikes/Walton Street Cycles. This varied role involves managing communications, maintaining systems and databases, coordinating logistics and supporting our social media and website presence. Your work will focus on customer service and ensuring our projects run seamlessly.

Responsibilities

Booking & Logistics

• Arrange and coordinate mobile mechanic sessions (maintenance check-ups)
• Support the smooth delivery of projects by liaising with internal and external stakeholders (staff, agents and customers)

Customer & Agent Queries

• Respond promptly and professionally to emails and calls
• Provide excellent customer service, resolving issues and offering clear information within agreed SLAs
• Act as a key contact point of contact for agents and partners

Data & Reporting

• Maintain and update spreadsheets with accurate data
• Produce reports on bike usage and other key metrics
• Support the team in using data to improve operations and customer experience

Social Media & Communications

• Assist in creating and scheduling social media posts across platforms
• Monitor comments, messages and engagement, responding to queries where appropriate
• Work with the team to share updates, events and promotions online
• Support with creating and maintaining SEO optimised website content
• Assist in developing and measuring email marketing campaigns

Administration & Liaison

• Coordinate with internal teams and external partners
• Support project planning and ensure deadlines are met
• Maintain organised records and documentation

Skills & Experience

• Strong organisational and administrative skills with high attention to detail
• Confident in using MS Office, Google docs including Excel/Google Sheets and data management tools
• Excellent written and verbal communication skills
• Ability to multitask and prioritise in a busy environment
• A proactive, solution-focused approach to problem solving
• Experience in customer service or project administration
• Familiarity with social media platforms and an awareness of digital content
• Interest in cycling is a bonus!

What We Offer

• A supportive and collaborative team environment
• Opportunity to be part of a growing business, with scope to shape your role
• Training and development to support your career growth
• Hybrid working

If this role is of interest, we'd love to hear from you! We are a friendly team, with an ambitious strategy and are looking forward to recruiting someone to support us with some exciting projects.

Full time and part time (no less than 25 hours per week) will be considered.

To apply, please submit your CV and a covering letter, detailing how your skills and experience are suited to this role.

Job Types: Full-time, Part-time, Permanent, Graduate

Pay: £25,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Employee discount
• On-site parking
• Store discount

Application question(s):

• How do you build trust with team members?
• How do you stay effective when working under pressure or tight timelines?
• What is most important to you in a job?

Experience:

• Lone worker : 1 year (required)

Licence/Certification:

• Driving Licence (required)
• FYI: Applicants without a cover letter will be rejected (required)

Work Location: Hybrid remote in Kidlington OX5 1JD