Job Type:

Build a brilliant future with Hiscox

Responsibilities:

This is an exciting opportunity for a Procurement Experience Lead to help continue to shape the future of Hiscox. We are in the final delivery stage of a journey to transform our approach to procurement right across our business, including a 2 year programme to implement a market leading iValua Source to Pay (Marketplace MP) system enterprise wide. That can only continue to be successful and fully embed within the business if we manage, monitor and continuously improve process and data outputs while building strong relationships with our stakeholders.

Operationally, the role owns the design, oversight and continuous improvement of the Group Procurement Policy and Processes, enabling Business Units and colleagues to operate effectively.

To support this you will:

• Have a deep understanding of Source-to-Pay (S2P) / Procure-to-Pay (P2P) processes
• Promote data-driven decision-making through dashboards and analytics and track KPIs like savings, cycle time, compliance rates etc
• Use analytics to identify improvement of business outcomes and build a culture of continuous improvement
• Simplify buying channels to improve efficiency (intake forms, guided buying, self-service tools)
• Own and maintain the suite of training materials, guides & videos ensuring these are version controlled, reflect current ways of working and support users in their ability to self-serve
• Be a trusted advisor to CFO level stakeholders by helping them better understand their expenditure (MP spend)
• Collaborate with external advisors (where relevant) on MP configurations and enhancements and ensure effective change management processes are in place
• Support Ivalua release management cycles and recommend process improvements
• Lead the Procurement Helpdesk team, taking line management responsibility for Sourcing Support Analysts, ensuring they perform effectively and confidently in alignment with agreed process and policy
• Set Groupwide Procurement policies, standards and minimum requirements.
• Understand how innovation is offering new opportunities scanning the market to allow you to quickly exploit developments for competitive advantage
• Measure and improve stakeholder satisfaction (internal surveys)
• Support diversity, sustainability and ESG goals and work closely with the Hiscox Sustainability team to support adherence to key requirements
• Maintain audit readiness and transparency by developing a control framework to test and verify controls and process are working and being adhered to as per design.
• Champion a proactive, risk-aware Procurement culture across the organisation.

What would we like to see in you?

The role sits at the intersection of procurement, operations, technology, and user experience. The candidate we are looking for will combine strategic thinking with hands-on process and systems expertise.

You will become a trusted advisor within the wider Hiscox community displaying your knowledge, agility and continuous improvement ability and working to further embed and enhance ways of working.

Skills/Capabilities:

• You must have demonstrable stakeholder management ability up to Executive level with the gravitas to interact and influence at that level
• Data-driven mindset for measuring and optimizing performance
• Exceptional understanding of procurement policies, risk and compliance frameworks
• Hands-on experience with procurement platforms like Ivalua or similar
• Ability to work across procurement, finance, IT, and business teams
• Strong ability to interpret procurement data and KPIs with an ability to use analytics to identify improvement opportunities
• Experience with dashboards and reporting tools (e.g. Power BI)
• Good awareness of ESG, supplier diversity, and sustainability trends
• Laser focus on end-user experience and service design
• Very strong relationship management and networking skills and experience, required for stakeholder engagement
• Dynamic and self-motivated style, with energy and ability to deliver at pace and drive improvements with an agile mindset
• Very strong organisational and project management skills to include a high level of PC literacy across the Microsoft Office suite.

About Hiscox

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We ensure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong.

Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job, and we are committed to diversity and creating a truly inclusive culture, which we believe drives success.

Working life does not always have to be in the office so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

Work with amazing people and be part of a unique culture