Process Improvement Project Manager

Contract: Government

Location: Remote, with a base location in Birmingham, B37 7YE

Hours of work: 40

Contract Type: Permanent

We are seeking a Process Improvement Project Manager to lead the design and delivery of process improvement and transformation initiatives, combining strong project management capability with deep process expertise.

The role focuses on ensuring improvements are operationally effective, aligned to strategic business priorities, and meet customer and contractual delivery requirements.

Job Description

We are looking for someone who can lead process experts to assess current-state processes, design future-state solutions, and implement sustainable change across people, process, and technology, while managing projects through the full delivery lifecycle.

Key Responsibilities

• Lead end-to-end process improvement and transformation projects from discovery through implementation and embedding.
• Manage the full project lifecycle, ensuring delivery to agreed time, cost, scope, and quality standards.
• Analyse, redesign, and optimise business processes to improve efficiency, quality, and operational performance.
• Lead and coordinate process experts to assess current processes and design future-state solutions.
• Engage, influence, and manage senior stakeholders to drive alignment and decision-making.
• Implement sustainable change by embedding new ways of working across teams and systems.
• Track benefits realisation and performance using data, KPIs, and structured governance.
• Drive continuous improvement through structured methodologies and disciplined execution.

Professional and Personal Competencies/Qualifications

• Strong project management and delivery expertise, including planning, governance, risk management, and benefits realisation.
• Proven process improvement and process mapping experience, including Lean and/or Six Sigma methodologies and end-to-end process redesign.
• Excellent stakeholder management, communication, and influencing skills, including engagement at senior leadership level.
• Strong analytical and data-driven problem-solving skills, with advanced Excel capability.
• Demonstrable ability to lead change, facilitate workshops, and deliver sustainable business transformation.
• Lean / Six Sigma qualification (Green Belt or higher, or equivalent).
• Experience delivering process improvement initiatives in a complex, customer-focused environment.
• Strong proficiency in process mapping tools such as Visio (BPMN experience beneficial).

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do - https://www.uk.issworld.com/

Work Location: Remote