Aviva Reviews | Glassdoor.co.uk

Aviva Reviews

Updated 8 December 2018
601 reviews

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3.4
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  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time

    Pros

    Aviva really cares about its staff. It hosts a really wonderful environment in terms of benefits, working environment, hours, remuneration, and advancement.

    Cons

    Stock price has taken such a beating that the share options plan may not provide the guaranteed returns it appeared to offer.

    Advice to Management

    Evolution, not revolution. Aviva continues to move in the right direction. Keep a guiding hand focussing that direction. We do not need a revolution.


  2. "Insurance Company or Fintech?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager
    Current Employee - IT Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Aviva full-time (More than 8 years)

    Pros

    Forward thinking Insurance company that strives to be a Fintech ie Technology company selling financial services.

    Global footprint in 'focused' chosen markets

    Decent remuneration packages

    Excellent modern offices

    Embraces flexible working

    Cons

    Complex

    In pockets, exceptionally hierarchical

    Currently in enforced transition, with no CEO

    Advice to Management

    Act decisively and secure an excellent CEO worthy of the role, who can continue the Fintech journey, whilst in parallel driving growth and realising a share price worthy of the company

  3. "Understated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, MD in London, England
    Current Employee - Director, MD in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Aviva full-time (More than 5 years)

    Pros

    Leading digital, customer focused, trustworthy

    Cons

    Understated, UK centric, traditional, challenged

    Advice to Management

    Be ambitious, continue customer and digital centricity


  4. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at Aviva full-time

    Pros

    29 days holiday
    Unlimited sick pay
    Good benefits
    Excellent maternity/paternity leave (6 - 12 months)

    Cons

    Some politics
    Few career progression opportunities


  5. "Great place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Transformations in London, England
    Current Employee - Transformations in London, England
    Recommends
    Positive Outlook

    I have been working at Aviva full-time (More than a year)

    Pros

    Lovely environment, great talent acquisition team, flat structure means you can speak to anyone for advice, great internal movement opportunities

    Cons

    Nothing to say here really


  6. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bishopbriggs, Scotland
    Current Employee - Customer Service Representative in Bishopbriggs, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Aviva part-time (More than 3 years)

    Pros

    Good training and support given, management very helpful

    Cons

    Out of the city not enough car parking given on site

    Advice to Management

    Improve car park


  7. "Great benefits - don't always like honest opinions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Claims Manager in Perth, Scotland
    Current Employee - Personal Claims Manager in Perth, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Aviva full-time (More than 5 years)

    Pros

    Great sickness, family and maternity/paternity packages. Great annual bonus system.

    Cons

    If your face doesn't fit or you don't have a constant positive opinion there is little room for progression.

    Advice to Management

    Try going for the most talented candidate than who you're friendly with and Aviva will become even better!

  8. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aviva full-time

    Pros

    Very understanding and forward thinking in all aspects.

    Cons

    I am unable to think of any cons.


  9. "Exceptional in some respects, terrible in others"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bristol, England
    Former Employee - Anonymous Employee in Bristol, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Aviva full-time (More than a year)

    Pros

    - Excellent benefits - flexible working; understanding attitude to carers & mental health needs; equal and generous maternity & paternity leave policies; cancer & physio insurance policies included for free; employee assistance programme

    - Salary is okay

    - Good pension

    - Holiday is good

    - Working hours are reasonable, 7 hour days with 1 hour lunch break, can also take the opportunity to do condensed shifts so you work a longer 3-day week and get extra days off.

    - Many employees are very good people who care about improving things for their customers and for their colleagues, improving systems and seeing what can be done better

    - Internal recognition for excellent service on company intranet, with regular Friday pick-me-up stories

    - Free fruit once/twice a month (though it is first come first serve!)

    - Excellent, convenient location and office building with free parking and limited electric car charge ports (free for 3 hours I believe?)

    - High-quality (though expensive) canteen, on-site Nuffield Health gym, childcare facilities (long waiting list) and regular physical/mental health events

    - Genuinely caring colleagues & some managers - and very flexible about making up hours/using your holidays in an emergency situation.

    Cons

    - Sunday is a shorter day, so for the pleasure of working on your Sunday you get to give up your lunch hour in other days you work that week.

    - Can be difficult to book holiday

    - There is an Aviva way of doing things, and that way is usually "how can we make this as frustrating and wasteful as possible?" - then they try to work backwards from there, and make it more efficient. Examples include duplicating and even triplicating daily work; and replacing existing systems with systems that are inferior, leaving the existing (working) systems up but banning everyone from using what actually works.

    - Role is ever-changing, and training is insufficient.

    - If you aren't lucky enough to be in the same building, floor, and area as a subject matter expert, you have to guess at the answer, or hope that the expert will eventually respond to your email and you can get back to your customer with the correct information. Sometimes, the subject matter expert has even left the business.

    - Things that work well are removed/changed without good reason, and things which will cause a problem (with potential problems being pointed out before launch) are left "until we get enough complaints"

    - New staff will probably be paid more than you after they finish training, especially if you've been there for a few years already; the onus is on you to try and decipher the corporate-speak on the pay chart and tell your manager why you deserve to be in a higher salary band

    - Endless data logging with nothing to show for it - just because one of the head honchos wants the information and the managers don't know enough about the work to provide it.

    - Inequality between call centre sites - one site gets finger-pointing emails sent around if they don't log 90% of their data, whereas other sites are praised for logging 60% of their call/email data

    - Some toxic culture - while most colleagues are fine people, a small minority get away with being generally rude, telling people to shut up if they don't like what they are (respectfully) suggesting, and making snide personal comments that don't belong in a professional environment.

    - Some favouritism among management however I did not personally encounter this more than would be standard in any office environment

    - In Bristol, no real recruitment is being done for the call centre despite high levels of attrition

    - If you aren't interested in staying in the call centre there are very few opportunities for you.

    Advice to Management

    Push back about changes that negatively affect your teams. If most of the department leave and the work is taken elsewhere, what do you think will happen to your job?


  10. "global leadership"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aviva part-time

    Pros

    good rotations,good company culture, competitive salary

    Cons

    long hours, longs= hours long hours long hours long hours